Windows Won't Shut-Down, Automatically Re-Starts? (I've Tried Everything)


JudithWright

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Windows 11
The file uploaded, but there are no .dmp files showing any crashes, so you will need to tell us what is happening :)

Hello,

PC does not fully power-down when "Shut Down" is selected in Windows. Maybe 2 out of 5 times the PC will power-down normally (the other three times, the PC will Restart). I have tried at least 10 different "fixes" but nothing has worked.

When shutting down from Safe Mode, the results are a bit better (PC powers down normally about 4 out of 5 times, with 1 Restart)
 

My Computer

System One

  • OS
    Windows 11

tomdsr

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Hello,

PC does not fully power-down when "Shut Down" is selected in Windows. Maybe 2 out of 5 times the PC will power-down normally (the other three times, the PC will Restart). I have tried at least 10 different "fixes" but nothing has worked.

When shutting down from Safe Mode, the results are a bit better (PC powers down normally about 4 out of 5 times, with 1 Restart)
I think they wanted you to post the log collector attachment in your other post
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Ryzen 5 3600
    Motherboard
    ASUS Prime X570-P
    Memory
    32gb DDR4 - 3200Mhz
    Graphics Card(s)
    EVGA 2060 Super KO 6GB PCIE 3.0
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    1. LG 34UM68-P 34-Inch 21:9 UltraWide IPS 2. ONN 24-Inch LCD
    Screen Resolution
    1. 2560 x 1080 2. 1920 x 1080 (side by side 4480 x 1080)
    Hard Drives
    Samsung 860 EVO 1TB SATA III SSD (OS)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 1TB SATA III (DATA)
    PSU
    Thermaltake Toughpower PF1 750W
    Case
    Coolermaster HAF XB EVO
    Cooling
    Corsair 240mm AIO + 4x 120mm case fans
    Keyboard
    Standard Logitech
    Mouse
    Logitech M535
    Internet Speed
    Gigabit (Cable)
    Browser
    Firefox, Chrome, Edge
    Antivirus
    Defender

KevTech

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41
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Windows 11 Pro
Is hibernation enabled?
If so you could try disabling it.
Open a command prompt admin.

powercfg -h off
 

My Computer

System One

  • OS
    Windows 11 Pro

TechnoMage2021

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Windows 8.1/Pro/64,,, Win-11/Pro/64
I'm so old school, that I've been using the same Quick Shutdown shortcut since.. I forgot, but it's been a really long time.

Currently, the same shortcut works on Windows 7, 8.1, 10 and 11.

Just make a New Shortcut on your desktop using the following context.

%windir%\System32\shutdown.exe /s /t 0

Notice, that there are three spaces close to the right end of the command. They are important!
If you leave the shortcut on the desktop, a double click of your mouse on the shortcut should shut down your PC in very short time.
Put the shortcut in your Quick Launch toolbar and you can shut down your PC in just one click.
When I use this Shutdown shortcut, most of my PC's. Windows 11 included, will shut down in around five seconds.
Then I shut off the power to the computer, with a switchable Power Strip, so nothing can cause the PC to power back up.
Good Luck Mate!
TM :cool:
 

My Computer

System One

  • OS
    Windows 8.1/Pro/64,,, Win-11/Pro/64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer AX1200
    CPU
    AMD 2 Core/Athlon/64
    Motherboard
    Acer/AMD
    Memory
    Crucial, 4GB
    Graphics Card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Hard Drives
    Crucial SSD 500GB
    Case
    SFF Slimline
    Cooling
    OEM
    Keyboard
    eMachine, 101 key External
    Mouse
    Logitech USB Wireless
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Given to me as DEAD, and irreparable.
    I refurbished it, with a new SSD and max ram, and it's running Win-8.1 today.

SoFine409

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I'm so old school, that I've been using the same Quick Shutdown shortcut since.. I forgot, but it's been a really long time.

Currently, the same shortcut works on Windows 7, 8.1, 10 and 11.

Just make a New Shortcut on your desktop using the following context.

%windir%\System32\shutdown.exe /s /t 0

Notice, that there are three spaces close to the right end of the command. They are important!
If you leave the shortcut on the desktop, a double click of your mouse on the shortcut should shut down your PC in very short time.
Put the shortcut in your Quick Launch toolbar and you can shut down your PC in just one click.
When I use this Shutdown shortcut, most of my PC's. Windows 11 included, will shut down in around five seconds.
Then I shut off the power to the computer, with a switchable Power Strip, so nothing can cause the PC to power back up.
Good Luck Mate!
TM :cool:
On one of my systems (haven't tested other ones) using %windir% requires two clicks to execute but adding the full path only takes one click.
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 8940
    CPU
    10th Gen Intel(R) Core(TM) i7-10700, 2.90GHz
    Motherboard
    Dell 0KV3RP (U3E1)
    Memory
    32GB, 2x16GB, DDR4, 2933Mhz
    Graphics Card(s)
    NVIDIA(R) GeForce(R) RTX 2060 SUPER(TM) 8GB GDDR6
    Sound Card
    Onboard, Realtek Codec, NVIDIA Hi Def Audio, Intel Display Audio
    Monitor(s) Displays
    Dell UltraSharp U3415W
    Screen Resolution
    3440x1440
    Hard Drives
    2TB M.2 PCIe NVMe SSD; 2TB Samsung SSD 860 EVO; 2TB Samsung SSD 860 EVO 2
    PSU
    500 W Dell
    Case
    Night Sky Bezel Chassis
    Cooling
    Dell
    Keyboard
    Logi Wireless
    Mouse
    Logi Wireless
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware Aurora R11
    CPU
    1oth Gen Intel Core i9 10900K, 3.7 - 5.3GHz
    Motherboard
    Dell
    Memory
    32GB Dual Channel HyperX(FM) FURY ODR4 XMP at 3200MHz
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti 11GB GDDR
    Sound Card
    Motherboard
    Monitor(s) Displays
    Alienware AW2720 HF
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB M.2 PCle SSD (Boot); 6TB 7200RPM SATA
    PSU
    1000W Dell
    Case
    Dark Side of the Moon chassis
    Cooling
    High-Performance CPU Liquid Cooling
    Mouse
    Logitech G502
    Keyboard
    Logitech Pro Gamer
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes

TechnoMage2021

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Central Florida, USA
OS
Windows 8.1/Pro/64,,, Win-11/Pro/64
Sir, did you NOT read what I said in the following line?

Put the shortcut in your Quick Launch toolbar and you can shut down your PC in just one click.

That IS the way I run it.

Fall is HERE! Y'all have a great day now,
TM :cool:
 

My Computer

System One

  • OS
    Windows 8.1/Pro/64,,, Win-11/Pro/64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer AX1200
    CPU
    AMD 2 Core/Athlon/64
    Motherboard
    Acer/AMD
    Memory
    Crucial, 4GB
    Graphics Card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Hard Drives
    Crucial SSD 500GB
    Case
    SFF Slimline
    Cooling
    OEM
    Keyboard
    eMachine, 101 key External
    Mouse
    Logitech USB Wireless
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Given to me as DEAD, and irreparable.
    I refurbished it, with a new SSD and max ram, and it's running Win-8.1 today.

geneo

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Can you provide a little more information on your hardware - PC model etc. ?

Also, shut down your computer with glasscutter's method, flip the power switch on the computer power supply to off, then wait about a minute before turning it back on (to drain all capacitor stored power).

I recently had this weird issue with the wireless on my computer. If it was set to save power when sleeping and had wake-on-wireless magic packet set, it would wake up and I had similar experience - it would immediately bounce back alive if I tried to put it to sleep, and would restart if tried to shut it down. The only way I could get out of this is to power off the computer completely. Not saying this wireless issue is what you are having, but the symptoms are similar and the power off may work. Worth a shot anyways.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    10900K, 5.2 GHz (4.9 GHz uncore) all-core
    Motherboard
    Asus ROG Maximus Hero XIII Wifi
    Memory
    64GB (2x32) G.skill TridentZ RGB 4266 MHz CL18
    Graphics Card(s)
    Asus ROG Strix 2070 Super A8G
    Sound Card
    Onboard Audio, Vanatoo Transparent One; Klipsch R-12SWi Sub
    Monitor(s) Displays
    Eizo CG2730, ViewSonic VP2768
    Screen Resolution
    2560 x 1440p x 2
    Hard Drives
    WDC SN850 1TB (OS+), Samsung 980 1TB (games), Raid 0: 1TB 850 EVO + 1TB 860 EVO. Sabrent USB-C DS-SC5B docking station: 6TB WDC Black, 6TB Ironwolf Pro; 2x 2TB WDC Black
    PSU
    750W Seasonic Prime Ultra Titanium Plus
    Case
    Fractal Design Meshify 2 dark tint glass
    Cooling
    EK-AIO 360 D-RGB w/Phanteks T30-120 fans, Noctua NF-A14 Chromax case fan
    Keyboard
    Glorious GMMK TKL - Brown mechanical, lubed modded
    Mouse
    Logitech G305 wireless gaming
    Internet Speed
    350 Mb/s down, 12 Mb/s up
    Browser
    Firefox
    Antivirus
    Defender, Macrium Reflect 8 ;-)
    Other Info
    Logitech C920e Webcam (crap don't buy)
  • Operating System
    Mac OS
    Computer type
    Laptop
    Manufacturer/Model
    Apple 13" Macbook Pro 2020 (m1)
    CPU
    M1
    Monitor(s) Displays
    2560x1600

SoFine409

Active member
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Local time
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Posts
38
OS
Windows 10 Pro
Sir, did you NOT read what I said in the following line?

Put the shortcut in your Quick Launch toolbar and you can shut down your PC in just one click.

That IS the way I run it.

Fall is HERE! Y'all have a great day now,
TM :cool:
Can you provide a little more information on your hardware - PC model etc. ?

Also, shut down your computer with glasscutter's method, flip the power switch on the computer power supply to off, then wait about a minute before turning it back on (to drain all capacitor stored power).

I recently had this weird issue with the wireless on my computer. If it was set to save power when sleeping and had wake-on-wireless magic packet set, it would wake up and I had similar experience - it would immediately bounce back alive if I tried to put it to sleep, and would restart if tried to shut it down. The only way I could get out of this is to power off the computer completely. Not saying this wireless issue is what you are having, but the symptoms are similar and the power off may work. Worth a shot anyways.
Sir, did you NOT read what I said in the following line?

Put the shortcut in your Quick Launch toolbar and you can shut down your PC in just one click.

That IS the way I run it.

Fall is HERE! Y'all have a great day now,
TM :cool:
@TechnoMage2021 I DID read your entire post and I DID place the shortcut on the Quick Launch bar. But using %windir% in place of the full path causes the admin privilege dialogue box to be displayed on my PC, hence the need for two clicks. This happens whether it’s on the desktop or the Quick Launch. As I said by using the full path it works on the Quick Launch just like you described. Something must be different between our 2 PCs. Why wouldn’t %windir% function the same way as the full path? Any thought on what causes this? I’m curious about what the reason is.
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell 8940
    CPU
    10th Gen Intel(R) Core(TM) i7-10700, 2.90GHz
    Motherboard
    Dell 0KV3RP (U3E1)
    Memory
    32GB, 2x16GB, DDR4, 2933Mhz
    Graphics Card(s)
    NVIDIA(R) GeForce(R) RTX 2060 SUPER(TM) 8GB GDDR6
    Sound Card
    Onboard, Realtek Codec, NVIDIA Hi Def Audio, Intel Display Audio
    Monitor(s) Displays
    Dell UltraSharp U3415W
    Screen Resolution
    3440x1440
    Hard Drives
    2TB M.2 PCIe NVMe SSD; 2TB Samsung SSD 860 EVO; 2TB Samsung SSD 860 EVO 2
    PSU
    500 W Dell
    Case
    Night Sky Bezel Chassis
    Cooling
    Dell
    Keyboard
    Logi Wireless
    Mouse
    Logi Wireless
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware Aurora R11
    CPU
    1oth Gen Intel Core i9 10900K, 3.7 - 5.3GHz
    Motherboard
    Dell
    Memory
    32GB Dual Channel HyperX(FM) FURY ODR4 XMP at 3200MHz
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti 11GB GDDR
    Sound Card
    Motherboard
    Monitor(s) Displays
    Alienware AW2720 HF
    Screen Resolution
    1920 x 1080
    Hard Drives
    2TB M.2 PCle SSD (Boot); 6TB 7200RPM SATA
    PSU
    1000W Dell
    Case
    Dark Side of the Moon chassis
    Cooling
    High-Performance CPU Liquid Cooling
    Mouse
    Logitech G502
    Keyboard
    Logitech Pro Gamer
    Internet Speed
    111 Mbps Download, 132 Mbps Upload
    Browser
    Edge, Chrome
    Antivirus
    Windows Defender, MalwareBytes

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