Solved Constant Drivers Failures, I've tried everything.

NekoTuna · Aug 3, 2022

Hello, sorry if my formatting of this message is incorrect... I'm new to this forum and just really need help with my brand new gaming computer. I'm really new to PCs so I don't know much.
Recently when playing games after 10 or so minutes my game would crash, most notably Apex Legends, League of Legends, and Rainbow Six Siege.
Every error I get I would often see it could be a driver error and I've tried everything; Updating drivers, (Cant roll back because PC is brand new) and reinstalling / resetting my entire PC.
Some errors I got from event viewer would be:
The program League of Legends.exe version 12.14.456.5556 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 5e0
Start Time: 01d8a70d13526d5d
Termination Time: 16
Application Path: C:\Riot Games\League of Legends\Game\League of Legends.exe
Report Id: 21bae405-d3ab-4453-85b3-20e2591d98e8
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

I would get the Apex and R6 logs but they were deleted when I reset my entire PC in hopes that maybe the cloud files that were automatically downloaded were corrupted.

My computer is brand new and I've tried even going into the System 32 log thing and checking different commands to find faulty files to repair via youtube. I'm at a dead end and I'm starting to really get frustrated, I'd appreciate all the help I could get.

Some error codes I would get are:
IRQL_NOT_LESS_OR_EQUAL
UNEXPECTED_KERNEL_MODE_TRAP
KMODE_EXCEPTION_NOT_HANDELED

Here are my specs as well:

Chassis: CyberPowerPC Auron 242V Black Mid-Tower Gaming Case
Processor Type: Intel Core i5-11400F 2.6GHz (Max 4.4GHz)
Processor Socket: LGA1200
Processor Main Features: 6 Cores / 12 Threads
Cache Memory: 12MB L3 Cache
Motherboard: Intel B560 Chipset
Expansion Bays Total (Free)
2 ( 2 ) x Internal - 3.5"" / 2.5""
2 ( 2 ) x Internal - 2.5"""
Expansion Slots Total (Free)
1 ( 0 ) x PCI Express x 16
2 ( 1 ) x PCI Express x 1
1 ( 0 ) x M.2
4 ( 3 ) x DIMM"
Interfaces "1 x PS/2 Style
6 x USB 3.1 ( 2 Front, 4 Rear )
2 x USB 2.0 ( 2 Rear )
2 ( 2 ) x Internal - 2.5"""
1 x LAN Port
3 x Audio Jacks"
Memory: 8GB DDR4 SDRAM / 128GB (Max)
Memory Form Factor: DIMM 288-pin
Hard Drive: None
Solid State Drive: 500GB PCI-E NVMe
Optical Storage: No
Graphics: NVIDIA GeForce RTX 3060 - PCI Express x16
Video Memory: 12GB GDDR6 Dedicated Video Memory
Digital Video Standard: HDMI / DisplayPort
Dedicated Graphics Card: Yes
VR Ready: Yes
Power Supply: 600 Watt - AC 115-240V (50-60Hz)
Audio Output: 7.1 Channel High Definition Audio
Sound Card: Integrated
Ethernet Connectivity: Integrated - 10/100/1000 Ethernet
Wireless Connectivity: 802.11AC WiFi
Memory Card Reader: No
Bluetooth: No

FreeBooter · Aug 3, 2022

Please follow the instructions at BSOD - Posting Instructions thread.

NekoTuna · Aug 3, 2022

FreeBooter said:
Please follow the instructions at BSOD - Posting Instructions thread.

I hope i did it correctly, thank you so much for trying to help

NekoTuna · Aug 3, 2022

NekoTuna said:
I hope i did it correctly, thank you so much for trying to help

To add on, my league also crashed right before i did it so hopefully there's info on that <3

FreeBooter · Aug 3, 2022

I will contact @zbook ask him for his expertise on looking at your problem.

NekoTuna · Aug 3, 2022

FreeBooter said:
I will contact @zbook ask him for his expertise on looking at your problem.

I really appreciate it, I also sent a support ticket to Ubisoft and CyberPC to see if they can find any solutions as well. I really hope we can fix this and I thank you for helping me in even the most tiniest of ways. This has been really upsetting.

FreeBooter · Aug 3, 2022

NekoTuna said:
I really appreciate it, I also sent a support ticket to Ubisoft and CyberPC to see if they can find any solutions as well. I really hope we can fix this and I thank you for helping me in even the most tiniest of ways. This has been really upsetting.

You are very welcome!

SlicEnDicE · Aug 3, 2022

What internet connection do you have? Is it stable and responsive enough. At least 2 of the 3 games mentioned can crash just because lag in the connection. Rainbow Six Siege on the other hand may have audio issues.
Another issue that could cause your crashes, is that you are running your RAM configuration in Single Channel mode (you only have one 8GB RAM stick), which will make RAM copy very slow compared to a Dual Channel configuration. Another issue is that you only have 8GB of RAM, which may not be enough for these games. 8GB is the minimum recommended to run Windows 11 alone. To solve this, add one more stick of RAM so you have 16GB in Dual Channel mode. Games will run faster and there is less (if any) swapping of data to the SSD.

What you could do before adding any hardware upgrades however, is to play Minecraft (trial) for a few hours, if that one is stable, then your issue is most likely what I just mentioned above. If you still keep crashing, then there may be some underlying driver or BIOS issues.

BIOS/UEFI firmware should be the latest, the motherboard chipset driver should be the latest from the motherboard manufacturer, same with all other drivers that the motherboard needs.

NekoTuna · Aug 3, 2022

SlicEnDicE said:
What internet connection do you have? Is it stable and responsive enough. At least 2 of the 3 games mentioned can crash just because lag in the connection. Rainbow Six Siege on the other hand may have audio issues.
Another issue that could cause your crashes, is that you are running your RAM configuration in Single Channel mode (you only have one 8GB RAM stick), which will make RAM copy very slow compared to a Dual Channel configuration. Another issue is that you only have 8GB of RAM, which may not be enough for these games. 8GB is the minimum recommended to run Windows 11 alone. To solve this, add one more stick of RAM so you have 16GB in Dual Channel mode. Games will run faster and there is less (if any) swapping of data to the SSD.

What you could do before adding any hardware upgrades however, is to play Minecraft (trial) for a few hours, if that one is stable, then your issue is most likely what I just mentioned above. If you still keep crashing, then there may be some underlying driver or BIOS issues.

BIOS/UEFI firmware should be the latest, the motherboard chipset driver should be the latest from the motherboard manufacturer, same with all other drivers that the motherboard needs.

NekoTuna · Aug 3, 2022

Sounds good, will do it all tomorrow since i do not have work! I have 2 sticks of 8GB 2400mhz ddr4 ram, do you recommend the 16gb 2400mhz over the 8gb 3200mhz i’m using right now? I was told that speed might be more important due to my drivers but if thats not the case i will gladly use 16gb 2400, I will follow up later to let you know if the problem persists via quote, thank you so much for your input i really appreciate your time

SlicEnDicE · Aug 3, 2022

NekoTuna said:
do you recommend the 16gb 2400mhz

I do not recommend this slower (2400MHz) RAM as the CPU specs says 2933/3200MHz RAM.

Try the Minecraft test first...or some other 3D game that is relatively new, updated regularly, is quite light on resources and does not use any anti cheat systems.

NekoTuna · Aug 3, 2022

SlicEnDicE said:
I do not recommend this slower (2400MHz) RAM as the CPU specs says 2933/3200MHz RAM.

Try the Minecraft test first...or some other 3D game that is relatively new, updated regularly, is quite light on resources and does not use any anti cheat systems.

Hello again! Before upgrading the ram (Still using 3400mhz 8Gb) I just finished playing minecraft (Java edition trial) for 90 minutes. It had no issues, high fps, and no crashes.
On the other hand, Ubisoft support told me my system requirements do not meet the minimum (specifically stating my CPU) Which is weird because when I look at R6 minimum requirements, it says the CPU is minimum is a
Processor: Intel Core i3 560 @ 3.3 GHz or AMD Phenom II X4 945 @ 3.0 GHz *
On the contrast, the CPU i have is a
Processor 11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
Is mine not better? I'm confused.
I personally feel like you're right about the RAM, but can you disprove the Ubisoft support? Maybe they're wrong? I already spent 1k on this PC I don't want to have to buy a whole new CPU

NekoTuna · Aug 3, 2022

Update: going to the store to get more ram, i updated my Chipset but not my bios, i updated my display drivers and it says they’re up to date, any other things i should make sure is updated? I’m getting a usb to update my bios when i get back as well.

bobkn · Aug 3, 2022

The only thing that I can think of is that the I5-11400f has a base frequency of 2.6GHz. The I3-560, 3.3 GHz. However, the I5-11400F has a boost clock of 4.4GHz. Have you specifically given the CPU model to Ubisoft?

I lack the skill to read crash dumps.

If it was me, I'd stress test the CPU and the GPU. The CPU using the CPU-Z utility. (Bench tab, Stress button.) For the GPU, maybe MSI Kombustor (which does not require an MSI graphics card). It'd be nice to monitor the CPU temperature while stressing it. I don't use this, but some recommend Core Temp. (I use iCue, proprietary to my Corsair cooler.) GPU-Z can be used to monitor the GPU temperature.

Good luck.

NekoTuna · Aug 3, 2022

Will do! A few of my friends said it’s probably the RAM so thats the first thing i will buy at the store. Will update with stress test info etc, do you think its okay to mix ram brands as long as its the same mhz?

NekoTuna · Aug 3, 2022

Update; 24GB ram now, launching r6 to see if it crashes!

NekoTuna · Aug 3, 2022

Thank you all, Everything works now! It was truly a Ram problem, and besides that I was able to update everything. I will come back if i need help you are all awesome.

bobkn · Aug 3, 2022

NekoTuna said:
Will do! A few of my friends said it’s probably the RAM so thats the first thing i will buy at the store. Will update with stress test info etc, do you think its okay to mix ram brands as long as its the same mhz?

It may be okay.

I haven't mixed RAM in a while. I dimly recall manually setting the main timings to whichever set was the weakest. The main setting other than frequency is "CL" (latency).

SlicEnDicE · Aug 3, 2022

NekoTuna said:
Is mine not better?

Your CPU is fine. Intel 560 and AMD Phenom x4 are garbage compared to your new i5. One can't compare MHz for performance when there is such a huge generational difference.

UBISOFT should check their facts.

zbook · Aug 4, 2022

This is a brand new installation with BSOD.

A RAM QVL was not seen on the motherboard website.

The Intel i5-11400F CPU was not seen on the Teamgroup compatibility checker.

1) See if you can find a motherboard Qualified Vendor List (QVL) for RAM or contact Gigabyte support.

Check to see whether TEAMGROUP-UD4-3200 is or is not on the QVL.

2) What were your findings when the Teamgroup website was searched using:

System Model B560 DS3H AC-Y1
i5-11400F

Product Compatibility Inquiry - Team Group Inc.

www.teamgroupinc.com

Please make sure that the computer is tested with RAM on the QVL.

3) The BIOS: Version/Date American Megatrends International, LLC. F3, 4/27/2021

Confirm the motherboard model and version:

B560 DS3H AC (rev. 1.0) Support | Motherboard - GIGABYTE U.S.A.

Lasting Quality from GIGABYTE.GIGABYTE Ultra Durable™ motherboards bring together a unique blend of features and technologies that offer users the absolute ...

www.gigabyte.com

Upgrade the BIOS to the most up to date non-beta BIOS

https://download.gigabyte.com/FileList/Manual/mb_manual_b560-features.pdf?v=b3902764ab11cc9126ec4103b8b4b236

4) Run:

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

Post a URL / link into this thread.

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