Wireless Mouse Lag in Windows 11 - anything else I can try?

Completed my first Win 11 PRO 23H2 build over the holidays onto a brand-new ASUS Prime z790-A and while the build appears to be solid - one thing that has been a source of frustration is an unpredictable "mouse delay/lag/stutter" at random times for reasons unknown.

I am using a mature/reliable Logitech combo (MX Keys and a trusty 2011-era M510) that are paired with a recent "Logi" branded USB2 receiver.

This specific dongle was about as boring as could be in my former ASUS ProArt z490 build. So much so - that I never gave it a second thought and it never exhibited any issues whatsoever.

While I was building out this new machine (housed in a 2012-era Coolermaster CM-690 II case) I have been noticing oddball freezes and lag at the most untraceable times. I have the receiver plugged into the left USB2 connector (of a pair or ports) that are housed on the top right of the CM690.

The only "contention" type thing that I can think of is that I also had a SanDisk USB3 flash drive plugged into the right USB3 port (of a pair of ports) housed on the top left of the Coolermaster CM690 - this drive had the Win 11 drivers on it.

I unplugged this flash drive key very late last night after the build was finally completed but have not had a chance to really test the machine yet.

While I am hoping pulling this flash drive fixes the issue - wondering if anyone else seen this type of scenario with Logitech wireless on Windows 11

Cheers

S

What kind of batteries does the mouse use? Cable rechargeable or standard non-rechargeable single use batteries?

Try going into settings, bluetooth & devices, mouse. Then deactivate "scroll inactive windows when hovering".

...If this doesn't work I am not sure.. With my wireless mouse, which uses standard batteries, even when it is just running a bit low it will start jittering and completely stopping working until you click

Let me know if the setting works.
James

I would try putting the receiver into a USB port directly on the back of the motherboard.

Your case is rather old and so too is the cable connecting the front USB ports to the motherboard. As cables age, the insulation can start to break down and they may become more susceptible to interference.

If you have noticed slightly slower transfer speeds to the USB drive, this may explain that as well.

Hi SonicMojo

Just a thought, but have you installed the driver for your wireless mouse?

Kind regards,

tecknot

trumpy81 said:

I would try putting the receiver into a USB port directly on the back of the motherboard.

Your case is rather old and so too is the cable connecting the front USB ports to the motherboard. As cables age, the insulation can start to break down and they may become more susceptible to interference.

Click to expand...

Good thought and one that has run through my mind as well.

While I try to reuse/avoid e-waste as much as I can - I do understand that after 12 years - the stability of the case could may (but most likely has) changed. Certainly not adverse about bringing something new into the mix.

And I could try the rear port but my understanding on these Logi dongles work much better with a USB2 port if at all possible. This new z790 ASUS board does not have any USB2 ports on the rear - they are all USB3.1/3.2 etc

S

tecknot said:

Just a thought, but have you installed the driver for your wireless mouse?

Click to expand...

Have never needed anything but the "stock" Windows/MS mouse driver for years and years now - do not even think this M510 mouse has any specific "logitech" drivers to be honest.

S

I agree that I would not have used all new components in a case that old but that's neither here nor there. To each his own. I am using an old M510 Logitect mouse. It uses MS drivers without issue..

To add to the other suggestions, to test I would remove the dongle and plug in a regular old wired usb mouse into the same port. Use it for a few days to see if it exhibits any of the same issues. What you think is a mouse "stutter" could well be an Explorer issue. Testing with a wired mouse will prove that.

All of the USB versions are compatible with each other, so that should not be a concern at all.

Another thought is that it could simply be a poor connection of the front USB ports to the motherboard. Try unplugging and re-plugging them in.

glasskuter said:

To add to the other suggestions, to test I would remove the dongle and plug in a regular old wired usb mouse into the same port. Use it for a few days to see if it exhibits any of the same issues. What you think is a mouse "stutter" could well be an Explorer issue. Testing with a wired mouse will prove that.

Click to expand...

Good thought. I have an old reliable MS Mouse that will fit the bill and I can swap that in. As far as "Explorer" goes - that is one part of Win 11 that I almost never see since I use a replacement file manager with XYPlorer and that is working perfectly.

This weirdness I am seeing is super hard to predict and I usually see it most when just moving the cursor across the desktop like a move to open the Start Menu. Sometime the cursor actual stops hard - while the mouse keeps going on the pad - but just for a millisecond or two.

I have also seen it freeze, move, freeze, move all within say 2-3 ms - like it has good intent of going where I need it to go - but some mysterious force is "holding" it back.

But the case itself now has me thinking. I may just pull the trigger on something new and be done with it...

S

SonicMojo said:

As far as "Explorer" goes - that is one part of Win 11 that I almost never see since I use a replacement file manager

Click to expand...

Everything in windows is connected to file explorer in one way or another whether you actually directly open file explorer yourself or use a third party app to get to your files.. Explorer is running all the time. Without it, nothing would work.

glasskuter said:

Everything in windows is connected to file explorer in one way or another whether you actually directly open file explorer yourself or use a third party app to get to your files.. Explorer is running all the time. Without it, nothing would work.

Click to expand...

Ah - yes the "explorer shell" is running all the time.

But if that ends up having anything to do with this "lag factor" - I will dump it and get back on Win 10 quickly.

Never saw any issues like this with any WIn 10 build I ever did.

Should not have any sluggish movement in Win 11 23H2 with a brand new i5-13600K, an ASUS z790 board, DDR5 RAM and a Samsung 990 Pro NVMe in here. It should be flying to be honest.

S

The best solution I have found is to connect the receiver to a USB port in the monitor (if the monitor has an integrated USB hub).

My second-best solution is to use an extension USB 2.0 cable and connect the receiver to it.

Happens to me sometimes. I found by disconnecting and reconnecting the "receiver" it returns to normal, so I now use a USB cable extender to make it easy to reach.

Anibor_11 said:

The best solution I have found is to connect the receiver to a USB port in the monitor (if the monitor has an integrated USB hub).

My second-best solution is to use an extension USB 2.0 cable and connect the receiver to it.

Click to expand...

This machine is part of my recording studio and uses a LED TV as a monitor - so that's not an option.

Now - I might break out an extendo cable after trying the wired mouse for a bit. If I see a wired mouse glitching and freezing - that would confirm a case port issue OR it's cabling OR maybe I need to plug the top USB2 cable into a different internal motherboard port.

Again - this is a brand-new build and I simply plugged in the case connectors into my usual locations on the new board. That does not mean it's the best choice and certainly won't help if the actual case USB ports or cabling have seen better days.

To be completely honest - I have seen this sort of nonsense on my personal PC too - which is also housed in one of these CM 690's from years ago - but the Logi receiver for M510 is plugged into a USB3 port now that I think about it.

Will definitely do some different connection scenarios here before bailing on this case in favor of something new.

S

My wireless problems with lag tend to be "line of sight" issues with something physically blocking the wireless signal to the receiver.

SonicMojo said:

But if that ends up having anything to do with this "lag factor" - I will dump it and get back on Win 10 quickly.

Click to expand...

That's a personal choice, but why would you jump the gun and go back to 10 without troubleshooting the issue first? It's not a problem with 11 per se, because most others do not have the issue and 11 runs smoothly for us. With your new hardware, it should run smoothly for you as well. Usually the problem relates to a piece of software a user has installed or a flaky driver and there are ways to troubleshoot that. Granted, it sometimes takes a lot of time, effort, and elimination but you can get to the root of the problem.

SonicMojo said:

Again - this is a brand-new build

Click to expand...

I'm curious about something. Did you do a CLEAN install of windows 11 on that build, or did you move an install from another machine to that build? Please tell us specifically.

garlin said:

My wireless problems with lag tend to be "line of sight" issues with something physically blocking the wireless signal to the receiver.

Click to expand...

In my case - the mouse and keyboard are on a standard "under desk" pull out shelf with the top of the PC (and its dongle) sitting directly below the shelf. When I pull the shelf out to my standard use mode - Mouse and receiver cannot get any closer :)

S

glasskuter said:

I'm curious about something. Did you do a CLEAN install of windows 11 on that build, or did you move an install from another machine to that build? Please tell us specifically.

Click to expand...

Super bare metal Win 11 install direct from my own Rufus prepared flash drive.

S

glasskuter said:

Why would you jump the gun and go back to 10 without troubleshooting the issue first?

Click to expand...

I will certainly not be jumping the gun and intend to troubleshoot this for as long as necessary.

That said - there does come a point where I might reconsider - but we are not there yet.

S