Word document prints only picture not text


Jasswiss

New member
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9:57 PM
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3
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Windows 11
Hi
I recently updated to Windows 11 and have been able to successfully print off Word documents on my Brother printer but last week it started to print only the part of a document where I had pasted a snippet (i.e a picture) and not the text that I had written below. Can anyone tell me how to configure Windows 11 so that it prints the whole document. (When I click on print a view of the document comes up which includes both the snippet and the text- it's only when I print it off that the text is missing).
Many thanks,
Jasmin.
 

My Computer

System One

  • OS
    Windows 11
Does it print no text at all? If so, make sure that Hidden is unchecked in Font settings

Clipboard01.jpg

And/or turn on Print hidden text in Printing Options

2.jpg

A Guy
 

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Thankyou so much for your help.The Font was okay (it was not checked).I also checked Print Hidden text in the options and it still didn't do it print the text. But thankyou so much for trying to help.
 

My Computer

System One

  • OS
    Windows 11
One thing I've noted is some older printers that come with the USB cable only work properly when using a USB 2 port on the computer but give problems with the USB 3 ports. Some of the errors I remember when plugged into USB 3 was printing only a portion of a page then losing the connection with failure to complete. But then nothing is showing in your My Computer about the hardware.
 

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    Win11 Pro RTM
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    Dell Vostro 3400
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    Intel Core i5 11th Gen. 2.40GHz
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What happens if you chose to Print to pdf?

A Guy
 

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    Windows 10 Home x64
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    Manufacturer/Model
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    INTEL Core i5-11400
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    ASUS PRIME H570-PLUS
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    EVGA GeForce GTX 750 Superclocked 1GB 128-Bit GDDR5
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    LG 32MA68HY 32" IPS
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    1920 x 1080
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    CORSAIR RM550x 80 PLUS Gold 550W
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  • Operating System
    Windows 10 Home x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i5-750
    Motherboard
    ASUS P7P55D
    Memory
    Kingston HyperX Fury Black 8GB (2x4GB) DDR3-1600MHz CL8
    Graphics card(s)
    MSI GeForce GT 240 N240GT-MD1G/D5 1 GB DDR5
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    LG 32MA68HY 32" IPS
    Screen Resolution
    1980x1040
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    Samsung Electronics 840 EVO 120GB, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
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    Antec TruePower New TP-550 550W
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Hi A Guy and Berton. Latest update. I tried to print as a pdf. but still only prints the snippet and not my text. HOWEVER last night sent the document to my daughter and got her to print it out on her printer and with her it printed out the whole thing - i.e snippet plus text. I forgot to say I have a Brother Printer MFC-J6920DW (from 2016) which is of course through wifi - I think it did come with a cable for the USB port but unfortunately I seem to have lost it so at the moment i can't forgo the wifi connection and just print connecting my laptop to the printer.
 

My Computer

System One

  • OS
    Windows 11
I don't know what the best solution might be but, if I was in your position, my next step would be to reinstall the printing software package from Brother.
- I would work through all the printer properties looking for a relevant setting first but I imagine you've already done that so I won't even mention it.

Sorry - missed this bit

I tried to print as a pdf. but still only prints the snippet and not my text.

Best of luck,
Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
Since print to pdf has the same issue, I'd think the physical printer wouldn't be the issue. Just to confirm, no documents with pictures print text or only this one particular word document?

A Guy
 

My Computers

System One System Two

  • OS
    Windows 10 Home x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    INTEL Core i5-11400
    Motherboard
    ASUS PRIME H570-PLUS
    Memory
    KINGSTON HyperX Fury Black DDR4 16GB (2 x 8GB) 3200MHz, CL16
    Graphics Card(s)
    EVGA GeForce GTX 750 Superclocked 1GB 128-Bit GDDR5
    Monitor(s) Displays
    LG 32MA68HY 32" IPS
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG 250GB 970 EVO Plus NVMe, M.2 SSD, Crucial 250GB MX500, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
    PSU
    CORSAIR RM550x 80 PLUS Gold 550W
    Case
    ANTEC P10 FLUX
    Cooling
    be quiet! Pure Rock 2, 5 x 120 mm Case Fans
    Internet Speed
    480 + Mbps Up/ 12+ Mbps Down
    Browser
    Vivaldi Snapshot
    Antivirus
    Avast
  • Operating System
    Windows 10 Home x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i5-750
    Motherboard
    ASUS P7P55D
    Memory
    Kingston HyperX Fury Black 8GB (2x4GB) DDR3-1600MHz CL8
    Graphics card(s)
    MSI GeForce GT 240 N240GT-MD1G/D5 1 GB DDR5
    Monitor(s) Displays
    LG 32MA68HY 32" IPS
    Screen Resolution
    1980x1040
    Hard Drives
    Samsung Electronics 840 EVO 120GB, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
    PSU
    Antec TruePower New TP-550 550W
    Case
    Antec 300
    Cooling
    Cooler Master Hyper 212+, 4 Noctua NF-P12 120mm, 1 Noctua NF-P14 FLX
    Internet Speed
    480+ Mbps Down/12+Mbps Up
    Browser
    Vivaldi Snapshot
    Antivirus
    Avast
Hi A Guy and Berton. Latest update. I tried to print as a pdf. but still only prints the snippet and not my text. HOWEVER last night sent the document to my daughter and got her to print it out on her printer and with her it printed out the whole thing - i.e snippet plus text. I forgot to say I have a Brother Printer MFC-J6920DW (from 2016) which is of course through wifi - I think it did come with a cable for the USB port but unfortunately I seem to have lost it so at the moment i can't forgo the wifi connection and just print connecting my laptop to the printer.

This indicates that something in your Word settings is causing the issue. I suggest taking a look at the Print area part of Word to see if you may have inadvertently caused that to only print the one area of the snippet.

Just to be sure, though, when you use the print dialog, you do not have it set to print selection under Settings, right?

245.png
 

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    Windows 11 23H2 Current build
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    Dell Latitude E5470
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    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
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