Workaround found, marking Solved (sort of) Help need setting up an older Epson GT 15000 wide format scanner & software


ptartist

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I am hoping for help with an older Epson GT 15000 wide format scanner software.

I have a valuable but ancient wide format scanner: Epson GT 15000.

I had this scanner working fine with a version of the Epson scan management software on my old PC under Windows 10 two days ago, but I have a new PC running Windows 11.

As I recall things changed in the scanner TWAIN world years ago, so original drivers & software were no longer compatible. I remember struggling to get a driver and scanner management software that provided a good interface to my scanner functionality, BUT I don't have any notes nor do I have recognizable downloads saved..

NOW: I installed the GT 15000 (TWAIN Driver and EPSON Scan Utility v3.04A) from EPSON. I see a low res interface to some familiar scanner settings, but I do not see a window or button to actually start a scan. The physical scanner start button does nothing.
UPDATE if I click on blank areas in this low res interface, more buttons & settings appear like magic, including functional Preview & Scan buttons! So this is working, but sadly the buttons disappear every time, and have to be resurrected! Not exactly how it should work...!

I found another scan software that also lets me run a scan with some minimal configuration options but it is very clumsy and wants to "import" the result to a folder with many required fields and no defaults that make sense. Barely usable, worse than "invisible" buttons.

Can anyone help, or suggest where to find help?
 
Windows Build/Version
Windows Home 22000.556
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bobkn

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I see that the Epson drivers and software are 15 years old. If it ran under Windows 10, I'm a little surprised that it's failing under 11.

Maybe the compatibility mode suggestion will work.

If all else fails, and you don't mind some expense, you could try Vuescan from Hamrick Software. The GT-15000 is on its supported list. It offers a free trial, so you can check it out without a commitment. I don't use it, but it has a good reputation. Its main reason for being appears to be to keep scanners running that have been orphaned by their makers.
 
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ptartist

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bobkn: Thank you for suggesting Vuescan, I will look at that. It is quite strange to find that the software & driver actually works, it is just the interface graphics etc. that is almost impossible! I can "find" all the operational buttons by clicking on the blank areas now that I have discovered them. The buttons appear, and the worst case scenario is that I start a scan prematurely and have to reset parameters and repeat it... Seems crazy but there it is!
Today it looks a bit different, and may be improving ... or this may be random happenstance: today at start up I have Scan & Preview buttons right away, but other buttons missing until I click on the correct blank locations... I attach before & after shots for your amusement. Note that originally I ran this 2-3 times without the critical Scan & Preview buttons, and NO preview window. Hence my original conviction that this would not work at all. Resulting scans seem just fine, though I have not tested various settings that I never fully understood or used.
Have you installed the other downloads from SPT_B11B160011 | Epson GT-15000 | GT Series | Scanners | Support | Epson US

There are downloads there under 3 categories: drivers, utilities, and admin tools
I have looked carefully at these: they offer the same driver alone or packaged with the mgt interface, in two spots, an "event" manager that I installed to no avail: it seems to be for a scanner with control panel (mine has one mechanical button only) and it did not work for me, plus another item that is for LAN based devices (GT-15000 that I have is certainly not ethernet enabled). But thank you for asking...

My workaround is to click on various blank spots in the management software window until necessary buttons appear and seem to work fine....
 

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    Used to know something about computers, but that was a long time ago... now I just want them to work better!

ptartist

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Update May 9. A few days ago after yet another Error message about the missing WIA driver after a system restart, I downloaded and installed the Epson driver & scan utility from the Epson site. Still dated 2007, but being a bit crazy at this point, I hoped it had been updated since Epson has just recently added Windows 11 to the list of compatible OS under this download. In addition I changed the startup mode for the Windows Imaging service to automatic, per some advice somewhere...
Next I double clicked on the scanner icon in control panel devices, and indeed I got a whole new, simplified scanner interface, very generic looking, but usable. And I could miraculously turn my scanner on & off and still use it. Progress, maybe even victory, I thought.
However all was not well. After a system restart, I got the same sorry error message to the effect "You must install a WIA driver to use this device"!!!
So I may be back to reinstalling the driver after every reboot!
Somewhere along the way today, I found the Windows Fax & Scan utility. It will "operate" my scanner, but it is a real clunker to use (let me list the ways... but that takes too long!), and probably won't help with the real problem of Windows 11 "losing" the driver.
 

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johnlgalt

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bobkn: Thank you for suggesting Vuescan, I will look at that. It is quite strange to find that the software & driver actually works, it is just the interface graphics etc. that is almost impossible! I can "find" all the operational buttons by clicking on the blank areas now that I have discovered them. The buttons appear, and the worst case scenario is that I start a scan prematurely and have to reset parameters and repeat it... Seems crazy but there it is!
Today it looks a bit different, and may be improving ... or this may be random happenstance: today at start up I have Scan & Preview buttons right away, but other buttons missing until I click on the correct blank locations... I attach before & after shots for your amusement. Note that originally I ran this 2-3 times without the critical Scan & Preview buttons, and NO preview window. Hence my original conviction that this would not work at all. Resulting scans seem just fine, though I have not tested various settings that I never fully understood or used.

I have looked carefully at these: they offer the same driver alone or packaged with the mgt interface, in two spots, an "event" manager that I installed to no avail: it seems to be for a scanner with control panel (mine has one mechanical button only) and it did not work for me, plus another item that is for LAN based devices (GT-15000 that I have is certainly not ethernet enabled). But thank you for asking...

My workaround is to click on various blank spots in the management software window until necessary buttons appear and seem to work fine....

I have a much newer (sort of) Precision V330 Perfection. The Event manager works to monitor the physical button(s) (in my V330, there are actually 4 buttons, power, Scan, Scan to PDF and Scan to email) so that the software automatically pops up when you press one of the buttons, other than power. If you only have a power button, then you're correct, the event manager probably will not do anything for you, but it is still worth a try, if the power button is also used to scan.

As for why the software will not show up correctly - check your display setting on the new machine. Specifically, look at the scaling section.

247.png

If your scaling section is anything other than 100% (meaning larger), then it plays havoc with older dialog windows. But you might be able to fix it by trying this.

Find the Epson Scan utility in your start menu, as such, (I just typed Epson in the search bar) and using the menu at the right, select Open file location.

248.png

After that file location opens, right click on the shortcut to Epson Scan (not the settings) and select properties, and you should get the following:

249.png

Click the open file location button.

That should take you to the folder with the actual program in it. Find it and right click on it:

250.png

Now you should see this:

251.png

Click on the compatibility tab.

252.png

Click on Change High DPI settings.

253.png

Change that section above to match below.

254.png

Click OK, and close out everything.You may need to pick another setting in the drop down, like System or Application in order for it to work.

Also, the setting above may need to be tried as well. I have since disconnected my scanner, but if you need more help, I can connect it back and try. I had the exact same problem as you're describing, but I don't remember if I ever got it working reliably or not.

If no variation of the settings above in that dialog box work, try dragging the window around on the screen also.

HTH
 

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spapakons

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Yes, that should do it. I was about to recommend changing the scaling in compatibility settings to the scanner software runs with 100% scaling, not larger. I would also check the "disable fullscreen optimization" box. Do both for all users, not only current user, just in case.
 

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Bernard H

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I have the same problem - since Win11 I have lost the preview and scan buttons. I cannot get them to reappear by clicking all around. Have spent an hour (at some telephonic expense) with a helpful support assistant from Epson who confirmed (after taking me through all the above download options - which I had already tried) there was a problem here that he could not solve and it would be escalated...my current (pessimistic) thoughts are that this is going to be a duff bit of kit that has to be replaced as "out of date" -even though it sounds mechanically perfect. Is there a keyboard equivalent to the button presses? If Win11 is to blame someone has a lot to answer for. If Epson doesn't fix it I shall not - as a consultant - be able to recommend their kit to anyone!
 

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spapakons

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You don't see the buttons probably because you are using larger than 100% scaling. The programmer has a fixed size designated area on the application to put the buttons and increasing scaling makes them draw outside this area, invisible and useless. Change the scaling to 100% or configure this application to override the global scaling and always run at 100% (see my previous reply).
 

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    Acer Extensa 5630
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    4GB
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    VDSL 50 Mbps
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    MICROSOFT EDGE
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    WINDOWS DEFENDER
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    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.739)
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    Custom-built PC
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    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
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    Asus P8H61 s1155 ATX
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    2x Kingston Hyper-X Blu 8GB DDR3-1600
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    Asus GT620-1GD3 (nVidia GeForce GT 620 1GB DDR3)
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    Realtek HD audio (ALC887)
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    Sony Bravia KDL-19L4000 19" LCD TV via VGA
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    1440x900 32-bit 60Hz
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    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
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    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 2.3 graphics drivers, WEI score 5.1

Bernard H

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Thank you spapakons - that is checked as 100% and no change.
Thank you BOBKN - I tried Vuescan and after installation as soon as their startup screen was loading up the scanner woke-up and started buzzing. For information their product is quick to install - entirely self contained, works perfectly with no tweaking, can be checked-out - except for an embedded watermark with a click of the buttons (which are there!) There is an annual subscription option for payment, or a lifetime use fee. If I paid myself at minimum wage I would save the cost of faffing around trying other solutions or waiting for Epson to do something. Thank you to all who tried to help - especially the guys at Vuescan.
 

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spapakons

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Vuescan is good for old scanners without current drivers available, but make sure it works for your model before buying. Unfortunately, it doesn't work for all scanners. You may find out that there is no support for your model, so try first before paying. Another workaround is to use a virtual machine running Windows 7 (or other OS were the scanner worked perfectly), disconnect the device from the host OS, connect to the guest OS and use it there. I had done that with an old HP scanner that had only XP drivers.
 

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    Windows 11 Pro 21H2 64-bit (build 22000.739)
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    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.739)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Asus GT620-1GD3 (nVidia GeForce GT 620 1GB DDR3)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 2.3 graphics drivers, WEI score 5.1

Bernard H

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Good advice - but everything works just as it should (and always used to!)
 

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ptartist

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While my original problem included the issue of an inoperable Epson scan utility with "invisible" buttons, that has actually been fixed. The driver download now has a simplified and perfectly functional scan utility interface.

BUT there is still a significant and infuriating problem: while the Epson Scan utility works, updated/simplified with color mgnt. options either removed or relocated, the big issue is that the Windows 11 does NOT find the installed WIA driver and run the scan software after a reboot.

After every system reboot, I see the scanner under Devices, but when I double click on the scanner icon, I am back to the error message that I "must install a WIA driver". I have found 2 scan utilities that work fine, as long as I reinstall the ##@%%$! driver every single time my system restarts.


I have followed a couple of suggestions to cure the problem, but changing permissions and modes on the Windows Aquisition Service (startup=auto, and properties->permissions to allow Local Account access to the desktop). This has not fixed the error.

When I start Windows Fax & Scan -> New Scan, I get the error "no scanners found".

Where does Windows 11 expect to find the WIA driver? Could it be installed in the wrong place? It can't be that simple... since it works initially, until reboot.

I have a much newer (sort of) Precision V330 Perfection. The Event manager works to monitor the physical button(s) (in my V330, there are actually 4 buttons, power, Scan, Scan to PDF and Scan to email) so that the software automatically pops up when you press one of the buttons, other than power. If you only have a power button, then you're correct, the event manager probably will not do anything for you, but it is still worth a try, if the power button is also used to scan.

As for why the software will not show up correctly - check your display setting on the new machine. Specifically, look at the scaling section.

View attachment 28788

If your scaling section is anything other than 100% (meaning larger), then it plays havoc with older dialog windows. But you might be able to fix it by trying this.

Find the Epson Scan utility in your start menu, as such, (I just typed Epson in the search bar) and using the menu at the right, select Open file location.

View attachment 28789

After that file location opens, right click on the shortcut to Epson Scan (not the settings) and select properties, and you should get the following:

View attachment 28791

Click the open file location button.

That should take you to the folder with the actual program in it. Find it and right click on it:

View attachment 28792

Now you should see this:

View attachment 28793

Click on the compatibility tab.

View attachment 28794

Click on Change High DPI settings.

View attachment 28795

Change that section above to match below.

View attachment 28796

Click OK, and close out everything.You may need to pick another setting in the drop down, like System or Application in order for it to work.

Also, the setting above may need to be tried as well. I have since disconnected my scanner, but if you need more help, I can connect it back and try. I had the exact same problem as you're describing, but I don't remember if I ever got it working reliably or not.

If no variation of the settings above in that dialog box work, try dragging the window around on the screen also.

HTH
 

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jimbo45

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I am hoping for help with an older Epson GT 15000 wide format scanner software.

I have a valuable but ancient wide format scanner: Epson GT 15000.

I had this scanner working fine with a version of the Epson scan management software on my old PC under Windows 10 two days ago, but I have a new PC running Windows 11.

As I recall things changed in the scanner TWAIN world years ago, so original drivers & software were no longer compatible. I remember struggling to get a driver and scanner management software that provided a good interface to my scanner functionality, BUT I don't have any notes nor do I have recognizable downloads saved..

NOW: I installed the GT 15000 (TWAIN Driver and EPSON Scan Utility v3.04A) from EPSON. I see a low res interface to some familiar scanner settings, but I do not see a window or button to actually start a scan. The physical scanner start button does nothing.
UPDATE if I click on blank areas in this low res interface, more buttons & settings appear like magic, including functional Preview & Scan buttons! So this is working, but sadly the buttons disappear every time, and have to be resurrected! Not exactly how it should work...!

I found another scan software that also lets me run a scan with some minimal configuration options but it is very clumsy and wants to "import" the result to a folder with many required fields and no defaults that make sense. Barely usable, worse than "invisible" buttons.

Can anyone help, or suggest where to find help?
Not free software but worth it -- try VUESCAN



cheers
jimbo
 

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spapakons

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So you install the driver, works OK only to be lost after restart? I suspect Windows Update replaces your working driver with some "newer version" driver that is not 100% compatible. In that case, download the Windows Update Show/Hide Tool. Install the working driver, then run the tool. This will list all available updates. check the box to hide (block) any Epson driver update. Next time this update will not install retaining your official working Epson software. I did the same with my custom Intel graphics drivers on my test laptop (see my 1st system specs), so they are not replaced by the generic Intel WDDM 1.0 driver.
 

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    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
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    Acer Extensa 5630
    Memory
    4GB
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    Mobile Intel(R) GMA 4500M (Mobile 4 series)
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    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
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    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.739)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Asus GT620-1GD3 (nVidia GeForce GT 620 1GB DDR3)
    Sound Card
    Realtek HD audio (ALC887)
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    Sony Bravia KDL-19L4000 19" LCD TV via VGA
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    1440x900 32-bit 60Hz
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    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
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    Mitsumi 101-key PS/2
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    100Mbps
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Bernard H

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Vuescan worked for me - and is free to try it out (with watermarked scans). Cost is minimal compared with the time I have wasted for good advice here and with no helpful advice at all from Epson ("Try switching on-and off" "Try unplugging the USB").
 

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ptartist

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So you install the driver, works OK only to be lost after restart? I suspect Windows Update replaces your working driver with some "newer version" driver that is not 100% compatible. In that case, download the Windows Update Show/Hide Tool. Install the working driver, then run the tool. This will list all available updates. check the box to hide (block) any Epson driver update. Next time this update will not install retaining your official working Epson software. I did the same with my custom Intel graphics drivers on my test laptop (see my 1st system specs), so they are not replaced by the generic Intel WDDM 1.0 driver.
This solution sounds promising but ... where do I find? buy? a Windows Show/Hide Update tool compatible with Windows 11? I don't find the original? Microsoft Update Troubleshooter for protecting updates on the Microsoft Download Center. Did you just get it elsewhere?
Thanks
 

My Computer

System One

  • OS
    Windows 11
    Computer type
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    Manufacturer/Model
    Dell XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Memory
    16 GB
    Graphics Card(s)
    NVIDIA gEfORCE gtx 1660
    Monitor(s) Displays
    DELL U2412M
    Hard Drives
    Two Seagate ST2000DM001-1ER164
    Keyboard
    Microsoft Natural Ergonomic 4000
    Internet Speed
    Barely adequate ;-(
    Browser
    Firefox
    Antivirus
    Whatever...
    Other Info
    Used to know something about computers, but that was a long time ago... now I just want them to work better!

johnlgalt

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While my original problem included the issue of an inoperable Epson scan utility with "invisible" buttons, that has actually been fixed. The driver download now has a simplified and perfectly functional scan utility interface.

BUT there is still a significant and infuriating problem: while the Epson Scan utility works, updated/simplified with color mgnt. options either removed or relocated, the big issue is that the Windows 11 does NOT find the installed WIA driver and run the scan software after a reboot.

After every system reboot, I see the scanner under Devices, but when I double click on the scanner icon, I am back to the error message that I "must install a WIA driver". I have found 2 scan utilities that work fine, as long as I reinstall the ##@%%$! driver every single time my system restarts.


I have followed a couple of suggestions to cure the problem, but changing permissions and modes on the Windows Aquisition Service (startup=auto, and properties->permissions to allow Local Account access to the desktop). This has not fixed the error.

When I start Windows Fax & Scan -> New Scan, I get the error "no scanners found".

Where does Windows 11 expect to find the WIA driver? Could it be installed in the wrong place? It can't be that simple... since it works initially, until reboot.

Hmmm. I might have to plug my V330 back in to see if it exhibits the same. Although it didn't before, and I only disconnected it early this year, during my March clean install event, IIRC.

Not free software but worth it -- try VUESCAN



cheers
jimbo

Yeah, bobkn mentioned it above.

This solution sounds promising but ... where do I find? buy? a Windows Show/Hide Update tool compatible with Windows 11? I don't find the original? Microsoft Update Troubleshooter for protecting updates on the Microsoft Download Center. Did you just get it elsewhere?
Thanks

Check out our sister site Ten Forums' tutorial - although Microsoft removed it, we do have it there, I just tried and downloaded it.


Sorry the link was not provided before.
 

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    Windows 11 21H2
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    PC/Desktop
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    HomeBrew
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    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
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    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
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    SteelSeries Apex Pro Wired Gaming Keyboard
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    Logitech MX Master 3 for Business
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    Logitech MX Master 3 for Business
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    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
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    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
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    Manufacturer/Model
    Dell Latitude E5470
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    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
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    Dell
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    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
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    Dell
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    AT&T LightSpeed Gigabit Duplex
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    Edge Chromium | Chrome | Firefox Nightly | Brave
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    Defender + MB4

jimbo45

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Hmmm. I might have to plug my V330 back in to see if it exhibits the same. Although it didn't before, and I only disconnected it early this year, during my March clean install event, IIRC.



Yeah, bobkn mentioned it above.



Check out our sister site Ten Forums' tutorial - although Microsoft removed it, we do have it there, I just tried and downloaded it.


Sorry the link was not provided before.
I think WIA was deprecated a long time ago -- My preferred solution with dealing with legacy hardware is simply to use a VM - but if people don't want to do that then there's always going to be a problem where manufacturers don't supply up to date drivers.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
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    2 X Intel i7
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