Acer Predator Helios Neo Crash


Codex

Well-known member
Local time
2:39 PM
Posts
57
OS
Windows 11 Pro - 25H2
Im getting constant crash no BSOD but random crash. Already done restore factory settings.

Done Memtest.

Already change 3 HDMI cable. Pretty sure related to graphics or Display. Already tried many Nvidia drivers

Laptop specs is in my profile

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe58e65ddd010
Parameter 2: fffff80358770a10
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.100
Locale ID: 13321

Files that help describe the problem
WATCHDOG-20251129-2201.dmp
sysdata.xml
full-WATCHDOG-20251129-2201.dmp
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml
 

My Computers

System One System Two

  • OS
    Windows 11 Pro - 25H2
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550 A-Pro
    Memory
    32Gb Gskill Trident Neo RGB
    Graphics Card(s)
    Aorus Gtx 1080Ti Xtreme
    Monitor(s) Displays
    Koorui 27" IPS Gaming Monitor @144hz
    Screen Resolution
    2560 X 1440
    Hard Drives
    Samsung Evo 250Gb SSD
    Western Digital Black 1Tb
    Samsung 990 Pro 2Tb Nvme
    PSU
    Corsair RM650
    Case
    CoolerMaster Case Pro 5
    Cooling
    AMD Wraith Spire
    Keyboard
    Techware Phantom+ Elite Wireless Mechanical Gaming Keyboard
    Mouse
    Logitech G304 WiIreless
    Internet Speed
    500Mbps Fiber
    Browser
    Firefox
    Antivirus
    Windows Security, Malwarebytes Free
  • Operating System
    Windows 11 Home Single Language - 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator Helios Neo 16
    CPU
    Intel i5 13500HX
    Motherboard
    Acer
    Memory
    32gb Ddr5
    Graphics card(s)
    Rtx 4060 Laptop 140w
    Sound Card
    Onboard
    Monitor(s) Displays
    16" IPS
    Screen Resolution
    1920 x 1200
    Hard Drives
    480gb Nvme
    Mouse
    Rakk Kaptan Wireless Mouse
    Browser
    Firefox
    Antivirus
    Windows Security
Im getting constant crash no BSOD but random crash. Already done restore factory settings.

BSOD or not , procedures are the same.
@zbook will assist you as soon as he can.
 

My Computers

System One System Two

  • OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
Obtain the Recovery Media from Acer and use that. That should return it to the as bought condition.

That Recovery Media is something you should have made pretty soon after purchase.

If this has been occurring from the start, you return it as unfit for purpose in UK, no idea what consumer regulations are elsewhere.

Already done restore factory settings.
Not sure what you have actually done.
 

My Computer

System One

  • OS
    Windows 11

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