Ancestry.com won't accept data entry on a Windows PC.


user659

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buystuff01
NEVER MIND! I SOLVED THE PROBLEM BY RUNNING THE SFC SCANNOW COMMAND!!!

I access ancestry.ca using Windows 10 PC, a windows 11 PC, a Chromebook and an android smartphone.
Only both Windows PC's, after I key in new data in an Ancestry popup box the box freezes when I try to execute it. No problem with the Chromebook or Smartphone. Ancestry still active. Only this data entry function fails.
I sense that there is a disconnect between the box and main online service, or maybe the box and the Windows service that is supposed to link the box to the main program. There is a broken connection someplace.
I've tried clearing cookies, history etc and tried Chrome, EDGE and Firefox. I've even tried going Incognito. I have disabled Extensions. No good.
Tech Support at Ancestry cannot help. They naturally feel ok because of the successful Chromebook and Smartphone experience.
Suggestions are welcome. ;-)
ian
 
Windows Build/Version
Latest Win 11
Last edited:

My Computer

System One

  • OS
    buystuff01
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL
    CPU
    I7
    Memory
    12gb
    Browser
    chrome, edge, Firefox
    Antivirus
    Malwarebytes

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