Black screen after update


wert

Member
Local time
6:40 AM
Posts
6
OS
Microsoft Windows 11 Home (x64) Build 22000.856
Hi,
yesterday I had two Windows updates (KB5016629 and KB5012170) and this morning I experienced a black screen after the display turned off because of inactivity time (the laptop never goes to sleep) and didn't come back on. No mouse movement or key stroke worked, I had to reset the computer and the screen came on again. So I checked the event viewer and this was the Application Error:
Faulting application name: dwm.exe, version: 10.0.22000.1, time stamp: 0x7cbe2305
Faulting module name: dwmcore.dll, version: 10.0.22000.832, time stamp: 0x3f5d7ed5
Exception code: 0x8898008d
Fault offset: 0x000000000011f098
Faulting process id: 0x6fc
Faulting application start time: 0x01d8b0b7a15d186c
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\system32\dwmcore.dll
Report Id: ee45e404-a16d-4be1-9625-a62041504ce4
Faulting package full name:
Faulting package-relative application ID:
MSI GP63 Leopard 8RE - i7-8750H - Intel UHD Graphics 630 - NVidia GeForce GTX 1060 --- Windows 11 Home 64bit (on top of Windows 10)
Maybe somebody else had this problem and maybe there is already a fix for it.
Thanks
 

My Computer

System One

  • OS
    Microsoft Windows 11 Home (x64) Build 22000.856
    Computer type
    Laptop
    Manufacturer/Model
    MSI GP63 Leopard 8RE
    CPU
    Intel Core i7-8750H 2200.0 MHz
    Motherboard
    MSI MS-16P5
    Memory
    16GB Samsung DDR4 SDRAM
    Graphics Card(s)
    Intel UHD Graphics 630 - NVIDIA GeForce GTX 1060 [MSI]
    Sound Card
    RealTek ALC1220
    Monitor(s) Displays
    DELL P2419H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 970 EVO 250GB
    Samsung SSD 860 EVO 500GB
    Internet Speed
    350Mbps / 10Mbps
    Browser
    Firefox
    Antivirus
    Microsoft build in

FreeBooter

Well-known member
Power User
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Local time
4:40 PM
Posts
1,004
Location
Adana
OS
Windows 11
Open the Command Prompt with administrative privileges and execute the following commands one at a time.


Code:
Dism /online /cleanup-image /restorehealth



Sfc /scannow

If you haven't install the latest version of the graphic card driver.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

wert

Member
Thread Starter
Local time
6:40 AM
Posts
6
OS
Microsoft Windows 11 Home (x64) Build 22000.856
Thanks for your quick reply. Sfc and DISM I did already and everything was fine (since quite a while I run sfc after every windows update :-)) - and a couple days ago I upgraded both graphic drivers, Intel and NVidia. Maybe (hopefully) the black screen was just a "one time event" anyway, time will tell. I'll post again, when it goes on.
 

My Computer

System One

  • OS
    Microsoft Windows 11 Home (x64) Build 22000.856
    Computer type
    Laptop
    Manufacturer/Model
    MSI GP63 Leopard 8RE
    CPU
    Intel Core i7-8750H 2200.0 MHz
    Motherboard
    MSI MS-16P5
    Memory
    16GB Samsung DDR4 SDRAM
    Graphics Card(s)
    Intel UHD Graphics 630 - NVIDIA GeForce GTX 1060 [MSI]
    Sound Card
    RealTek ALC1220
    Monitor(s) Displays
    DELL P2419H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 970 EVO 250GB
    Samsung SSD 860 EVO 500GB
    Internet Speed
    350Mbps / 10Mbps
    Browser
    Firefox
    Antivirus
    Microsoft build in

wert

Member
Thread Starter
Local time
6:40 AM
Posts
6
OS
Microsoft Windows 11 Home (x64) Build 22000.856
This morning I had to reset the whole system again with the power button, when I came back to the computer after about 45 min. I also want to mention, that I'm using an external monitor (Dell P2419H). Now I changed the power settings "turn off my screen" to never and see how it goes on. "On battery power put my device to sleep" always was set to "never".
 

My Computer

System One

  • OS
    Microsoft Windows 11 Home (x64) Build 22000.856
    Computer type
    Laptop
    Manufacturer/Model
    MSI GP63 Leopard 8RE
    CPU
    Intel Core i7-8750H 2200.0 MHz
    Motherboard
    MSI MS-16P5
    Memory
    16GB Samsung DDR4 SDRAM
    Graphics Card(s)
    Intel UHD Graphics 630 - NVIDIA GeForce GTX 1060 [MSI]
    Sound Card
    RealTek ALC1220
    Monitor(s) Displays
    DELL P2419H
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 970 EVO 250GB
    Samsung SSD 860 EVO 500GB
    Internet Speed
    350Mbps / 10Mbps
    Browser
    Firefox
    Antivirus
    Microsoft build in
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