Solved Black screen, no cursor after login - Win 11 Home Surface Pro X


Ztruker

Ztruker

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Not sure where this should be posted so I'll start her.

I was installing some programs I normally install and the last one I installed was to add seconds to the taskbar time display. I've done this hundreds of times with no probles, Win 10 and Win 11. It's one of Shawn's:

Code: 
@echo off

:: Created by: Shawn Brink
:: Created on: January 3rd 2017
:: Tutorial: https://www.tenforums.com/tutorials/73967-clock-taskbar-hide-show-seconds-windows-10-a.html

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /V ShowSecondsInSystemClock /T REG_DWORD /D 1 /F

taskkill /f /im explorer.exe
start explorer.exe

When start explorer executed, I never got a screen back, it remained black and nothing I've done has helped. To complicate things, the Surface Pro X does not have a keyboard attached and now I can't attach one since I can't get to Bluetooth on the Surface to pair one.

I'm willing to start over with a clean install of Win 11 but I can't do that either as I've been unable to get this turkey to boot from USB (it has to USB C ports). UEFI settings have USB as the first bootable device but still no joy.

Google searches indicate press and hold volume down then power should and it being up a recovery menu but it has no effect. Since I have no keyboard I can't do a normal Fn or Esc during boot, so I'm stumped.

Any ideas or suggestions to try?

Oh, as an additional bonus it has Bit locker installed and active so I can't do anything with the drive or Recovery tools since I don't have the key.
Note: This Surface Pro X was donated, I've been working on it for 3+ days so far. It's a really nice system.

Edit: Hmmmm, I wonder if I can do a RESET? Nope, Bitlocker won't allow without key.
 
Last edited:

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Only clean install can get past bitlocker.
 

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As mentioned, I can't do a clean install because I can't get it to boot from USB.
 

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I have my own Surface. I wonder if I can mount the M.2 there and reinstall the OS then put it back in the Surface Pro X?
If it boots then I can do a reset.

Guess I'll give that a try as soon as I get home.
 

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    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
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    32.0GB PC3-12800 DDR3 SDRAM
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    EVGA GeForce GTX 780
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    Visio 32" TV
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    1920x1080
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    2TB Samsung NVME SSD 990 PRO with Heatsink
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Where bluetooth keyboards won't work a wi-fi keyboard with dongle might if you can borrow one.
 

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Last edited:

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Fabler2 said:
Where bluetooth keyboards won't work a wi-fi keyboard with dongle might if you can borrow one.
Click to expand...
Good idea, I'll see if I can grab one tomorrow at work. Thanks
Edit: Surface has two USB-C ports but I have a USB-C to USB-A connector so I may just get this to work.
 

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Ztruker said:
I have my own Surface. I wonder if I can mount the M.2 there and reinstall the OS then put it back in the Surface Pro X?
If it boots then I can do a reset.

Guess I'll give that a try as soon as I get home.
Click to expand...
Not working. I moved the M.2 to my surface, did the first part of Win 11 clean install, then moved it back to the Surface Pro X.
All I get is "Couldn't find a bootable operating system". I still can't get it to boot from a USB flash drive, even now that I've gotten rid of Bitlocker.

If I could just get the Surface Pro X to boot from USB I'd be all set but I can't make that happen. Does the Pro X require different Fn keys to be used or some combo of power and volume + or - that I haven't found yet?

Someone must have done this, reinstall WIn 10 or 11 on a Surface Pro X. If so, how did you do it?????
 

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    Windows 11 Pro X64 25H2 Build 26200.701912th Gen Intel Core i7-12700, 2.1Ghz32.0GB PC3-12800 DDR3 SDRAMEVGA GeForce GTX 780
    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Visio 32" TV
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Samsung NVME SSD 990 PRO with Heatsink
    4TB Fanxiang 2.5" SATA III SSD S101Q
    PSU
    ?
    Keyboard
    Dell USB SK-8115
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    Microsoft Sculpt Mobile Mouse 1569
    Internet Speed
    374.10MB Down, 11.75MB Up
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    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
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    Purchased December 2013, many upgrades since then

  • At a glance

    Windows 7 Pro X64Intel Core i3-3240 2X3.4Ghz8GB 2X4GB PC3 12800U DDR3ATI FireGL V3300
    Operating System
    Windows 7 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 660
    CPU
    Intel Core i3-3240 2X3.4Ghz
    Motherboard
    HP 0A68h
    Memory
    8GB 2X4GB PC3 12800U DDR3
    Graphics card(s)
    ATI FireGL V3300
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Acer KN242HYL 24"
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SA400S37 120GB SSD (boot)
    Toshiba DT01ACA200 2TB SATA
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    Dell USB (KVMS)
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once you get a keyboard to work, check the winlogon reg string value to make sure nothing changed it. can launched regedit from task manager, or boot into recovery and load the hive to access your system's reg

1742164024021.webp
 

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Windows 11 Pro
OS
Windows 11 Pro
Found a fix (I think). I downloaded the recovery image for the Surface Pro X from Microsoft (didn't know it was available but turns out all the Surface products are). Created the Recovery flash drive as directed, held down the volume - key and hit the power key and voilla`, I'm in the process of recovering this baby to Win 11 2H23.

Didn't require a keyboard at all, pure touch screen. I will setup the backlit bluetooth keyboard I have for it tomorrow though.

Thanks all. I'm a happy camper.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro X64 25H2 Build 26200.701912th Gen Intel Core i7-12700, 2.1Ghz32.0GB PC3-12800 DDR3 SDRAMEVGA GeForce GTX 780
    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Visio 32" TV
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Samsung NVME SSD 990 PRO with Heatsink
    4TB Fanxiang 2.5" SATA III SSD S101Q
    PSU
    ?
    Keyboard
    Dell USB SK-8115
    Mouse
    Microsoft Sculpt Mobile Mouse 1569
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then

  • At a glance

    Windows 7 Pro X64Intel Core i3-3240 2X3.4Ghz8GB 2X4GB PC3 12800U DDR3ATI FireGL V3300
    Operating System
    Windows 7 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 660
    CPU
    Intel Core i3-3240 2X3.4Ghz
    Motherboard
    HP 0A68h
    Memory
    8GB 2X4GB PC3 12800U DDR3
    Graphics card(s)
    ATI FireGL V3300
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Acer KN242HYL 24"
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SA400S37 120GB SSD (boot)
    Toshiba DT01ACA200 2TB SATA
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    481.77 UP; 23.21 DOWN
    Browser
    Seamonkey, Internet Explorer
    Antivirus
    Microsoft Security Essentials
    Other Info
    Apache Webserver since 2001
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