Solved Black screen, no cursor after login - Win 11 Home Surface Pro X


Ztruker

Ztruker

Well-known member
Member
VIP
Local time
12:40 PM
Posts
254
Location
Space Coast of Florida
OS
Windows 11 Pro X64 25H2 Build 26200.7019
Not sure where this should be posted so I'll start her.

I was installing some programs I normally install and the last one I installed was to add seconds to the taskbar time display. I've done this hundreds of times with no probles, Win 10 and Win 11. It's one of Shawn's:

Code: 
@echo off

:: Created by: Shawn Brink
:: Created on: January 3rd 2017
:: Tutorial: https://www.tenforums.com/tutorials/73967-clock-taskbar-hide-show-seconds-windows-10-a.html

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" /V ShowSecondsInSystemClock /T REG_DWORD /D 1 /F

taskkill /f /im explorer.exe
start explorer.exe

When start explorer executed, I never got a screen back, it remained black and nothing I've done has helped. To complicate things, the Surface Pro X does not have a keyboard attached and now I can't attach one since I can't get to Bluetooth on the Surface to pair one.

I'm willing to start over with a clean install of Win 11 but I can't do that either as I've been unable to get this turkey to boot from USB (it has to USB C ports). UEFI settings have USB as the first bootable device but still no joy.

Google searches indicate press and hold volume down then power should and it being up a recovery menu but it has no effect. Since I have no keyboard I can't do a normal Fn or Esc during boot, so I'm stumped.

Any ideas or suggestions to try?

Oh, as an additional bonus it has Bit locker installed and active so I can't do anything with the drive or Recovery tools since I don't have the key.
Note: This Surface Pro X was donated, I've been working on it for 3+ days so far. It's a really nice system.

Edit: Hmmmm, I wonder if I can do a RESET? Nope, Bitlocker won't allow without key.
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro X64 25H2 Build 26200.701912th Gen Intel Core i7-12700, 2.1Ghz32.0GB PC3-12800 DDR3 SDRAMEVGA GeForce GTX 780
    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Visio 32" TV
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Samsung NVME SSD 990 PRO with Heatsink
    4TB Fanxiang 2.5" SATA III SSD S101Q
    PSU
    ?
    Keyboard
    Dell USB SK-8115
    Mouse
    Microsoft Sculpt Mobile Mouse 1569
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then

  • At a glance

    Windows 7 Pro X64Intel Core i3-3240 2X3.4Ghz8GB 2X4GB PC3 12800U DDR3ATI FireGL V3300
    Operating System
    Windows 7 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 660
    CPU
    Intel Core i3-3240 2X3.4Ghz
    Motherboard
    HP 0A68h
    Memory
    8GB 2X4GB PC3 12800U DDR3
    Graphics card(s)
    ATI FireGL V3300
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Acer KN242HYL 24"
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SA400S37 120GB SSD (boot)
    Toshiba DT01ACA200 2TB SATA
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    481.77 UP; 23.21 DOWN
    Browser
    Seamonkey, Internet Explorer
    Antivirus
    Microsoft Security Essentials
    Other Info
    Apache Webserver since 2001
Only clean install can get past bitlocker.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
As mentioned, I can't do a clean install because I can't get it to boot from USB.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro X64 25H2 Build 26200.701912th Gen Intel Core i7-12700, 2.1Ghz32.0GB PC3-12800 DDR3 SDRAMEVGA GeForce GTX 780
    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Visio 32" TV
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Samsung NVME SSD 990 PRO with Heatsink
    4TB Fanxiang 2.5" SATA III SSD S101Q
    PSU
    ?
    Keyboard
    Dell USB SK-8115
    Mouse
    Microsoft Sculpt Mobile Mouse 1569
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then

  • At a glance

    Windows 7 Pro X64Intel Core i3-3240 2X3.4Ghz8GB 2X4GB PC3 12800U DDR3ATI FireGL V3300
    Operating System
    Windows 7 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 660
    CPU
    Intel Core i3-3240 2X3.4Ghz
    Motherboard
    HP 0A68h
    Memory
    8GB 2X4GB PC3 12800U DDR3
    Graphics card(s)
    ATI FireGL V3300
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Acer KN242HYL 24"
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SA400S37 120GB SSD (boot)
    Toshiba DT01ACA200 2TB SATA
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    481.77 UP; 23.21 DOWN
    Browser
    Seamonkey, Internet Explorer
    Antivirus
    Microsoft Security Essentials
    Other Info
    Apache Webserver since 2001
I have my own Surface. I wonder if I can mount the M.2 there and reinstall the OS then put it back in the Surface Pro X?
If it boots then I can do a reset.

Guess I'll give that a try as soon as I get home.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro X64 25H2 Build 26200.701912th Gen Intel Core i7-12700, 2.1Ghz32.0GB PC3-12800 DDR3 SDRAMEVGA GeForce GTX 780
    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Visio 32" TV
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Samsung NVME SSD 990 PRO with Heatsink
    4TB Fanxiang 2.5" SATA III SSD S101Q
    PSU
    ?
    Keyboard
    Dell USB SK-8115
    Mouse
    Microsoft Sculpt Mobile Mouse 1569
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then

  • At a glance

    Windows 7 Pro X64Intel Core i3-3240 2X3.4Ghz8GB 2X4GB PC3 12800U DDR3ATI FireGL V3300
    Operating System
    Windows 7 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 660
    CPU
    Intel Core i3-3240 2X3.4Ghz
    Motherboard
    HP 0A68h
    Memory
    8GB 2X4GB PC3 12800U DDR3
    Graphics card(s)
    ATI FireGL V3300
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Acer KN242HYL 24"
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SA400S37 120GB SSD (boot)
    Toshiba DT01ACA200 2TB SATA
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    481.77 UP; 23.21 DOWN
    Browser
    Seamonkey, Internet Explorer
    Antivirus
    Microsoft Security Essentials
    Other Info
    Apache Webserver since 2001
Where bluetooth keyboards won't work a wi-fi keyboard with dongle might if you can borrow one.
 

My Computers My Computers

System One System Two

  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender

  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Last edited:

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Fabler2 said:
Where bluetooth keyboards won't work a wi-fi keyboard with dongle might if you can borrow one.
Click to expand...
Good idea, I'll see if I can grab one tomorrow at work. Thanks
Edit: Surface has two USB-C ports but I have a USB-C to USB-A connector so I may just get this to work.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro X64 25H2 Build 26200.701912th Gen Intel Core i7-12700, 2.1Ghz32.0GB PC3-12800 DDR3 SDRAMEVGA GeForce GTX 780
    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Visio 32" TV
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Samsung NVME SSD 990 PRO with Heatsink
    4TB Fanxiang 2.5" SATA III SSD S101Q
    PSU
    ?
    Keyboard
    Dell USB SK-8115
    Mouse
    Microsoft Sculpt Mobile Mouse 1569
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then

  • At a glance

    Windows 7 Pro X64Intel Core i3-3240 2X3.4Ghz8GB 2X4GB PC3 12800U DDR3ATI FireGL V3300
    Operating System
    Windows 7 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 660
    CPU
    Intel Core i3-3240 2X3.4Ghz
    Motherboard
    HP 0A68h
    Memory
    8GB 2X4GB PC3 12800U DDR3
    Graphics card(s)
    ATI FireGL V3300
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Acer KN242HYL 24"
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SA400S37 120GB SSD (boot)
    Toshiba DT01ACA200 2TB SATA
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    481.77 UP; 23.21 DOWN
    Browser
    Seamonkey, Internet Explorer
    Antivirus
    Microsoft Security Essentials
    Other Info
    Apache Webserver since 2001
Ztruker said:
I have my own Surface. I wonder if I can mount the M.2 there and reinstall the OS then put it back in the Surface Pro X?
If it boots then I can do a reset.

Guess I'll give that a try as soon as I get home.
Click to expand...
Not working. I moved the M.2 to my surface, did the first part of Win 11 clean install, then moved it back to the Surface Pro X.
All I get is "Couldn't find a bootable operating system". I still can't get it to boot from a USB flash drive, even now that I've gotten rid of Bitlocker.

If I could just get the Surface Pro X to boot from USB I'd be all set but I can't make that happen. Does the Pro X require different Fn keys to be used or some combo of power and volume + or - that I haven't found yet?

Someone must have done this, reinstall WIn 10 or 11 on a Surface Pro X. If so, how did you do it?????
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro X64 25H2 Build 26200.701912th Gen Intel Core i7-12700, 2.1Ghz32.0GB PC3-12800 DDR3 SDRAMEVGA GeForce GTX 780
    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Visio 32" TV
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Samsung NVME SSD 990 PRO with Heatsink
    4TB Fanxiang 2.5" SATA III SSD S101Q
    PSU
    ?
    Keyboard
    Dell USB SK-8115
    Mouse
    Microsoft Sculpt Mobile Mouse 1569
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then

  • At a glance

    Windows 7 Pro X64Intel Core i3-3240 2X3.4Ghz8GB 2X4GB PC3 12800U DDR3ATI FireGL V3300
    Operating System
    Windows 7 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 660
    CPU
    Intel Core i3-3240 2X3.4Ghz
    Motherboard
    HP 0A68h
    Memory
    8GB 2X4GB PC3 12800U DDR3
    Graphics card(s)
    ATI FireGL V3300
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Acer KN242HYL 24"
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SA400S37 120GB SSD (boot)
    Toshiba DT01ACA200 2TB SATA
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    481.77 UP; 23.21 DOWN
    Browser
    Seamonkey, Internet Explorer
    Antivirus
    Microsoft Security Essentials
    Other Info
    Apache Webserver since 2001
once you get a keyboard to work, check the winlogon reg string value to make sure nothing changed it. can launched regedit from task manager, or boot into recovery and load the hive to access your system's reg

1742164024021.webp
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
Found a fix (I think). I downloaded the recovery image for the Surface Pro X from Microsoft (didn't know it was available but turns out all the Surface products are). Created the Recovery flash drive as directed, held down the volume - key and hit the power key and voilla`, I'm in the process of recovering this baby to Win 11 2H23.

Didn't require a keyboard at all, pure touch screen. I will setup the backlit bluetooth keyboard I have for it tomorrow though.

Thanks all. I'm a happy camper.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro X64 25H2 Build 26200.701912th Gen Intel Core i7-12700, 2.1Ghz32.0GB PC3-12800 DDR3 SDRAMEVGA GeForce GTX 780
    OS
    Windows 11 Pro X64 25H2 Build 26200.7019
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 3910
    CPU
    12th Gen Intel Core i7-12700, 2.1Ghz
    Memory
    32.0GB PC3-12800 DDR3 SDRAM
    Graphics Card(s)
    EVGA GeForce GTX 780
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Visio 32" TV
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Samsung NVME SSD 990 PRO with Heatsink
    4TB Fanxiang 2.5" SATA III SSD S101Q
    PSU
    ?
    Keyboard
    Dell USB SK-8115
    Mouse
    Microsoft Sculpt Mobile Mouse 1569
    Internet Speed
    374.10MB Down, 11.75MB Up
    Browser
    Edge - eM Client Pro for E-Mail
    Antivirus
    Windows Security
    Other Info
    Purchased December 2013, many upgrades since then

  • At a glance

    Windows 7 Pro X64Intel Core i3-3240 2X3.4Ghz8GB 2X4GB PC3 12800U DDR3ATI FireGL V3300
    Operating System
    Windows 7 Pro X64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 660
    CPU
    Intel Core i3-3240 2X3.4Ghz
    Motherboard
    HP 0A68h
    Memory
    8GB 2X4GB PC3 12800U DDR3
    Graphics card(s)
    ATI FireGL V3300
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Acer KN242HYL 24"
    Screen Resolution
    1920X1080
    Hard Drives
    Kingston SA400S37 120GB SSD (boot)
    Toshiba DT01ACA200 2TB SATA
    Keyboard
    Dell USB (KVMS)
    Mouse
    Logitec USB (KVMS)
    Internet Speed
    481.77 UP; 23.21 DOWN
    Browser
    Seamonkey, Internet Explorer
    Antivirus
    Microsoft Security Essentials
    Other Info
    Apache Webserver since 2001
You must log in or register to reply here.

Similar threads

Windows 11 Pro - Black Screen with Cursor after Login
Replies
7
Views
7K
glasskuter
glasskuter

Latest Support Threads

Latest Tutorials

Back
Top Bottom