Solved Black screen problem , with safe mode flickering

yahikotargaryen · Sep 3, 2023

when i go into safe mode on my pc it’s flickering, causing me not to be able to click on anything. im on windows 11 . im also trying fix a black screen problem thats happening after i log into my account.

glasskuter · Sep 3, 2023

Welcome to the forum. It is going to be very hard for anyone to advise you without more information. Please fill out the system specs portion of your forum profile so we will know what hardware and version & build of Windows 11 you are working with. Are you using discrete graphics or integrated graphics? If it's an OEM device provide model number.

Is this a new upgrade or install of Windows 11 or has 11 previously worked on this device? Is it a new build?
Tell us what led up to this situation. The more information we have, the better advise we can give.

zbook · Sep 4, 2023

Please report the results using the steps in this link:

Troubleshooting black or blank screens in Windows - Microsoft Support

If your computer is showing a black or blank screen in Windows, these troubleshooting tips could help get your system back up and running.

support.microsoft.com

yahikotargaryen · Sep 4, 2023

glasskuter said:
Welcome to the forum. It is going to be very hard for anyone to advise you without more information. Please fill out the system specs portion of your forum profile so we will know what hardware and version & build of Windows 11 you are working with. Are you using discrete graphics or integrated graphics? If it's an OEM device provide model number.

Is this a new upgrade or install of Windows 11 or has 11 previously worked on this device? Is it a new build?
Tell us what led up to this situation. The more information we have, the better advise we can give.

hey! sorry about that i went back into my acct and filled out the specs portion.

i built my pc at the beginning of this year running on windows 11 with the same specs i have now. just a few days ago i was trying to download a game from game pass and an error message kept popping up. so i started researching that problem to see why it does that , i realized i haven’t updated my graphics driver. i tried to do that and it told me i didnt have permissions. saying im not admin (my acct is the only acct on my pc , i also never changed anything for that to happen leading to this) now im trying to figure why i all of a sudden im not admin of my acct. i signed out and unplugged it to now sign in with a black screen and i couldn’t do anything from there i could only use it in safe mode. i tried every recovery mode and some i cant do ;like uninstall any updates,system restore. so i research more and seen that just uninstalling your driver from safe mode could help so i go back into safe mode and now it’s flickering. anything i click on to bring up it the flickering just shuts it down and my start menu wont come up.

yahikotargaryen · Sep 4, 2023

zbook said:
Please report the results using the steps in this link:

Troubleshooting black or blank screens in Windows - Microsoft Support

If your computer is showing a black or blank screen in Windows, these troubleshooting tips could help get your system back up and running.

support.microsoft.com

the shortcut with shift+b doesnt do anything for my screen only ctrl+alt but even with that i can only go back to recovery mode

zbook · Sep 4, 2023

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

List any of these installed non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

On a working computer the V2 log collector can be installed onto a flash drive.
The problematic computer may be able to reboot into safe mode.

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

The flash drive can be moved to the problematic computer and run in safe mode.
The collected files may be saved to the flash drive and later uploaded using one drive, drop box, or google drive.

glasskuter · Sep 4, 2023

IMO your conundrum is getting into a state where you can troubleshoot. You can't gather log files because you can't get past the BSOD in windows nor can you use safe mode.

I would do a quick test boot from a Windows 11 install usb. If flickering and/or BSOD exist in windows setup, you have a hard hardware fault so proceed troubleshooting it as such. Eliminate it being your monitor or monitor cable. Use another graphics card. (I really believe that's what it is)
Still no joy, suspect the motherboard or ram.
(To eliminate ram, remove all ram but one stick in first slot and boot into Windows setup again. If flickering still there, replace that stick with one of the others)

Once no problems exist in windows setup you should be able to use safe boot using your account to gather logfiles and perform any further troubleshooting ZBook requires once he can read your logs.

If windows setup seems OK , but you still can't get into safe mode using your account, try enabling the hidden administrator account from command prompt at boot using option 5 here Enable or Disable Built-in Administrator Account in Windows 11 Tutorial
If you are able to use safe boot using this account but not your own it would point to an added problem of your account being corrupted.

Once you can get into safe mode by whatever means, Uninstall the graphics driver using DDU and see if you can boot into windows normally using the standard MS display driver.

Display Driver Uninstaller (DDU) download version 18.1.0.0

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...

www.guru3d.com

FYI for some reason the Ryzen 5 3600 is no longer on Microsoft's latest list as being compatible with Windows 11 though it previously was. If it comes down to having to clean install windows, you might have to use the install method for installing 11 on incompatible hardware.

Hope all this makes sense.

yahikotargaryen · Sep 4, 2023

zbook said:
Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

List any of these installed non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

On a working computer the V2 log collector can be installed onto a flash drive.
The problematic computer may be able to reboot into safe mode.

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

The flash drive can be moved to the problematic computer and run in safe mode.
The collected files may be saved to the flash drive and later uploaded using one drive, drop box, or google drive.

once i put the log collector on the flash then i try to boot my pc in safe mode?

zbook · Sep 4, 2023

The option to use a flash drive is for situations in which the V2 log collector cannot be downloaded on the problematic computer.

If the problematic computer can boot into safe mode the run it > post a share link into this thread using one drive, drop box, or google drive

yahikotargaryen · Sep 4, 2023

glasskuter said:
IMO your conundrum is getting into a state where you can troubleshoot. You can't gather log files because you can't get past the BSOD in windows nor can you use safe mode.

I would do a quick test boot from a Windows 11 install usb. If flickering and/or BSOD exist in windows setup, you have a hard hardware fault so proceed troubleshooting it as such. Eliminate it being your monitor or monitor cable. Use another graphics card. (I really believe that's what it is)
Still no joy, suspect the motherboard or ram.
(To eliminate ram, remove all ram but one stick in first slot and boot into Windows setup again. If flickering still there, replace that stick with one of the others)

Once no problems exist in windows setup you should be able to use safe boot using your account to gather logfiles and perform any further troubleshooting ZBook requires once he can read your logs.

If windows setup seems OK , but you still can't get into safe mode using your account, try enabling the hidden administrator account from command prompt at boot using option 5 here Enable or Disable Built-in Administrator Account in Windows 11 Tutorial
If you are able to use safe boot using this account but not your own it would point to an added problem of your account being corrupted.

Once you can get into safe mode by whatever means, Uninstall the graphics driver using DDU and see if you can boot into windows normally using the standard MS display driver.

Display Driver Uninstaller (DDU) download version 18.1.0.0

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...

www.guru3d.com

FYI for some reason the Ryzen 5 3600 is no longer on Microsoft's latest list as being compatible with Windows 11 though it previously was. If it comes down to having to clean install windows, you might have to use the install method for installing 11 on incompatible hardware.

Hope all this makes sense.

ive tried pretty much every option youve given me except the graphics card because this is the only one i have lol. in safe mode it still flickers without the start bar but now im able to bring up task manager

glasskuter · Sep 4, 2023

yahikotargaryen said:
in safe mode it still flickers without the start bar but now im able to bring up task manager

Then are you able to follow zbooks instructions to run v2 log collector in safe boot

yahikotargaryen · Sep 4, 2023

yahikotargaryen said:
ive tried pretty much every option youve given me except the graphics card because this is the only one i have lol. in safe mode it still flickers without the start bar but now im able to bring up task manager

zbook said:
The option to use a flash drive is for situations in which the V2 log collector cannot be downloaded on the problematic computer.

If the problematic computer can boot into safe mode the run it > post a share link into this thread using one drive, drop box, or google drive

gotcha , so i have the v2 log on the usb plugged into the problematic computer and now im in safe mode. but im only able to go to task manager, my start menu isn’t there

yahikotargaryen · Sep 4, 2023

yahikotargaryen said:
gotcha , so i have the v2 log on the usb plugged into the problematic computer and now im in safe mode. but im only able to go to task manager, my start menu isn’t there

it gave me this error when i clicked on the v2

zbook · Sep 4, 2023

1) List any of these installed non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

2) Task manager:
Click file > click run new task > type: sysdm.cpl > click ok > on the system properties menu click the hardware tab > click device manager > on the device manage menu click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread using one drive, drop box, or google drive

3) Install the DM log collector onto the flash drive and run it in safe mode:

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

yahikotargaryen · Sep 4, 2023

zbook said:
1) List any of these installed non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

2) Task manager:
Click file > click run new task > type: sysdm.cpl > click ok > on the system properties menu click the hardware tab > click device manager > on the device manage menu click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread using one drive, drop box, or google drive

3) Install the DM log collector onto the flash drive and run it in safe mode:

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

GLORIOUSPC-Mon_09_04_2023_194847_07.zip

drive.google.com

yahikotargaryen · Sep 4, 2023

yahikotargaryen said:
GLORIOUSPC-Mon_09_04_2023_194847_07.zip

drive.google.com

bobkn · Sep 4, 2023

This probably has nothing to do with your issue, but...

Are you really running with the Microsoft Basic display drivers? Those will give very poor performance.

I suggest getting the drivers directly from nVidia. As far as I know, no desktop nVidia cards require custom drivers.

glasskuter · Sep 4, 2023

As @bobkn noted, looks like you have removed your Nvidia driver as I suggested which is good at this point. Have you attempted to log into Windows normally since you removed it?
Or Did you still get a BSOD?

yahikotargaryen · Sep 4, 2023

bobkn said:
This probably has nothing to do with your issue, but...

Are you really running with the Microsoft Basic display drivers? Those will give very poor performance.

I suggest getting the drivers directly from nVidia. As far as I know, no desktop nVidia cards require custom drivers.

i don’t think it was something i downloaded to use, most likely a mistake

yahikotargaryen · Sep 4, 2023

glasskuter said:
As @bobkn noted, looks like you have removed your Nvidia driver as I suggested which is good at this point. Have you attempted to log into Windows normally since you removed it?
Or Did you still get a BSOD?

nah nothing changed it still does the bsod, the nvidia i never got to remove , is there a way through task manager ?

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