Bluetooth mouse frequent disconnects


tyllurius

Member
Local time
7:43 PM
Posts
1
Location
Konstanz
OS
Windows 11
Hi, I have a problem with my new bluetooth mouse which I cannot solve with the usual tricks.
HW, SW: Windows 11 22H2 on Lenovo Thinkbook 14 G4 ABA, Cherry DW 9100MW bluetooth mouse

When initially paired, everything works flawless. But after that, whenever laptop/windows starts (cold start, restart, wakeup from standby/hibernate) the bluetooth mouse suffers from frequent disconnects. This disconnects
  • are very short and it reconnects immediately, causing only a short (but annoying :mad:) freeze in movement
  • only occur during mouse movement
  • occur every 2-3 seconds
  • seem not to be time depends, but distance dependent: the more the mouse is moved, the more often it disconnects; like a buffer that is running full :unsure:
I first noticed the disconnects during movement, but they also can be clearly observed in Settings -> Bluetooth and devices. (battery status disappears and Connecting can be read for a split second)
Other facts:
  • the bug can - sometimes - be solved by running the bluetooth troubleshooting (System -> troubleshoot -> other troubleshooter -> Bluetooth), there it disables and reenables the bluetooth connection (I guess, does anyone know for sure what it's actually doing?). As mentioned it's not working all the time, sometimes it needs several retries.
  • sometimes the problem suddenly disappears, after 2 minutes, 5 minutes etc.... but most of the time it doesn't. :(
  • mouse tested on other laptops & Win 10, works fine.
  • already changed the energy settings for the bluetooth device
Any suggestions warmly welcome!
 
Windows Build/Version
22H2

My Computer My Computer

At a glance

Windows 11AMD Ryzen 5
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Lenovo Thinkbook 14 G4 ABA
CPU
AMD Ryzen 5
Hard to say but I had similar issues with one Bluetooth mouse, and in the end I gave up and bought a wireless mouse that uses a usb dongle and never had an issue since.
 

My Computer My Computer

At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
Graphics Card(s)
Integrated Intel Iris XE
Sound Card
Realtek built in
Monitor(s) Displays
laptop OLED screen
Screen Resolution
2880x1800 touchscreen
Hard Drives
1 TB NVME SSD (only weakness is only one slot)
PSU
Internal + 65W thunderbolt USB4 charger
Case
Yep, got one
Cooling
Stella Artois (UK pint cans - 568 ml) - extra cost.
Keyboard
Built in UK keybd
Mouse
Bluetooth , wireless dongled, wired
Internet Speed
900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
Browser
Edge
Antivirus
Defender
Other Info
TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
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