BSOD 0x00000e6 problem


kajamix

New member
Local time
7:17 AM
Posts
2
OS
Windows 11
I 'm having this problem, at irregular intervals ranging from 4-5 hours to 48 hours for the last ten days or so.
I tried various fixes.
First tried the manufacturer's help desk. They ran hardware diagnostics, updates, driver updates and installed new bios. Did n't solve the problem. Their assistants explained to me they cannot go into windows problems as such, so what they suggest is reformat but I want to avoid this if I can.

Then I tried with sfc and dism.
Sfc did n't correct the problem, dism was not running smoothly
So I downloaded the ms windows repair toolkit and created an iso file which enabled dism to work and I did restorehealth.
But again no result, bsod reappeared.

The debug file seems to report ntkrnlmp.exe.
Any ideas what might be causing this and what to do next ?


p.s. now two crashes in one hour - record
 
Windows Build/Version
Windows 11 Version 24H2 (OS Build 26100.3624)

My Computer My Computer

At a glance

Windows 1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz16,0 GB (15,7 GB usable)
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Hewlette Packard HP 17
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
16,0 GB (15,7 GB usable)
Please see posting instructions.

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
I followed the instructions.
V2 log collector files here::


This crash happens all of a sudden.
Also I leave the pc open at night without programs running and when I wake up in the morning I see it has crashed.
Also I made the blue screen static so I can see it and it says:

Stop code: DRIVER VERIFIER DMA VIOLATION
for more information see https:/www/windows.com/stopcode

However the various remedies I tried did n't work and HP support finds no hardware error or other error that can be caught
by their diagnostics. I did n't try ms support. They used to have phone supporrt.
 

My Computer My Computer

At a glance

Windows 1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz16,0 GB (15,7 GB usable)
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Hewlette Packard HP 17
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
16,0 GB (15,7 GB usable)

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