BSOD 0x124 GenuineIntel randomly

I'm getting random BSODs for about a year, no modification to hardware were made during this time.
It crashes randomly when gaming, browsing, youtube video, whatever. Even when just idle.
Windows 11 pro, just clean reinstalled yesterday, used Asus drivers from their website.
Memtest86 4 runs - no errors.
OCCT test for 1 hour - nothing.
Please advice.
Hardware report and v2 logs attached.

Biowaste said:

I'm getting random BSODs for about a year, no modification to hardware were made during this time.
It crashes randomly when gaming, browsing, youtube video, whatever. Even when just idle.
Windows 11 pro, just clean reinstalled yesterday, used Asus drivers from their website.
Memtest86 4 runs - no errors.
OCCT test for 1 hour - nothing.
Please advice.
Hardware report and v2 logs attached.

Click to expand...

Hey, So from what i can see, It seems to be a bugcheck code 292 which is related to a hardware error, Im gonna say it aint the ram from the logs but i could be wrong, Seems more GPU related possibly, Are you running an OC on it? Several appcrashes from AC valhalla, GPU Tweak, Nagato which is also related to gpu tweak i believe, Could be wrong.
Try removing you're OC if you have one on the GPU, I'd use MSI afterburner to monitor and OC if you're gonna.
@zbook any ideas?

Thank you, @ShamrockRig . Yeah, I thought so at first.
Tested RAM with Victoria, ran 1 at a time - same BSODs.
A couple of days ago uninstalled the GPU tweak, installed the Afterburner- no OC, just manual cooler RPM graph - BSODs still happen. Unplugged the extra HDD and SSD- didn’t help.
I’m out of ideas

Biowaste said:

Thank you, @ShamrockRig . Yeah, I thought so at first.
Tested RAM with Victoria, ran 1 at a time - same BSODs.
A couple of days ago uninstalled the GPU tweak, installed the Afterburner- no OC, just manual cooler RPM graph - BSODs still happen. Unplugged the extra HDD and SSD- didn’t help.
I out of ideas

Click to expand...

Maybe worth reseating the GPU and RAM too? Wont hurt i guess, Zbooks the man for BSOD's so hopefully if he picks it up he can work it out.
Side note, Could you remove the GPU and run it with onboard/mobo graphics and see if it replicates? Albeit if its completely random i understand running you're pc for however long it takes to happen isn't viable

ShamrockRig said:

Maybe worth reseating the GPU and RAM too? Wont hurt i guess, Zbooks the man for BSOD's so hopefully if he picks it up he can work it out.
Side note, Could you remove the GPU and run it with onboard/mobo graphics and see if it replicates? Albeit if its completely random i understand running you're pc for however long it takes to happen isn't viable

Click to expand...

yeah, worth a try at least. Thanks!

The logs were in a foreign language and could not be scanned.

Please use English as the default language so that log files can be scanned and read.


Windows 11 was recently installed.

The ASUS website displayed supported drivers only for Windows 10.

There were no tested drivers for Windows 11.


The computer is having BSOD with bugcheck WHEA 124.

If there is no overclocking or temperature related problems then these are almost always malfunctioning or incompatible hardware.


Which hardware components were replaced?

Were you able to find an ASUS Qualified Vendor List (QVL) or communicate with ASUS to view the




Consider making free backup images and save the images to another disk drive or the cloud.


Then at the completion of troubleshooting restore an image.



If possible, clean install Windows 10 for testing purposes.






Download and install one of these temperature monitoring software:
Speccy
HwMonitor
Speedfan


Run Prime95
Test continuously for three hours making note of when to abort testing
Post images or share links into this thread.
Record the continuous test duration and the highest testing temperature.

zbook said:

The logs were in a foreign language and could not be scanned.

Please use English as the default language so that log files can be scanned and read.

Click to expand...

Yep, sorry, attaching a new log in English.
Regarding Windows 11, I've upgraded to Win 11 from Win 10 just recently hoping that that would fix the problem. While on Windows 10 I had the same exact issues.
The only replacement was the PSU abot 2 years ago and RAM like 5 years ago, + installed the additional SSD and hard drive from the old PC. The rest of the hardware is original that came with the mini-tower.
I'll send a report of Prime95 later on.

So, Prime95 3 hours tests passed, 0 erorrs, 0 warnings. The pike temp on one of the Cores was 179F. Attaching the HWMOnitor readings.

Interesting thing that I noticed is that no BSODs under heavy CPU load but light GPU usage for 3 hours. When gaming I would have at least 1 BSOD during that time. Makes me think that has to be GPU.

1) Make a new restore point:



2) Reset the BIOS:






2) Contact ASUS support asking for:

a) a Qualified Vendor List (QVL) and whether the RAM is or is not on the QVL.
Manufacturer : Kingston
MemoryType : DDR4
PartNumber : KHX2666C16/16G

b) information on how to troubleshoot:

AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.

AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.



3) Increase the free space on the Windows drive so that it is > 30 GB




4) Run:

Post a share link into this thread using one drive, drop box, or google drive.
(Please do not use rar files) (if possible please post a new share link to replace rar links)


5) Turn off Windows fast startup:

Replacing RAR links:
1. v2 logs VLADIMIRPC-(2022-08-12_21-11-02) - Google Drive
2. HWMonitor readings HWMonitor - Google Drive

zbook said:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Click to expand...

I can't download the ZIP for non-members, it still asks to log in, and the registration is closed

Here you go.

zbook said:

1) Make a new restore point:

Click to expand...

Done

zbook said:

2) Reset the BIOS:

Click to expand...

Done

zbook said:

2) Contact ASUS support asking for:

Click to expand...

In progress

zbook said:

3) Increase the free space on the Windows drive so that it is > 30 GB

Click to expand...

Done

zbook said:

4) Run:
https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

Click to expand...

Done,

zbook said:

5) Turn off Windows fast startup:

Click to expand...

Done

1) Type:
win + r
sysdm.cpl

click advanced tab

a) under performance > click settings > click advanced tab > under virtual memory > click change > post images or share links into this thread

b) under startup and recovery > click settings > post an image or share link into this thread


2) Post a new V2 share link

PROCESS_NAME: MarsGOG.exe

STACK_TEXT:
ffffbc80`0b9be8f8 fffff802`2ff01fcb : 00000000`00000124 00000000`00000000 ffff9787`130bc028 00000000`f2000000 : nt!KeBugCheckEx
ffffbc80`0b9be900 fffff802`2d3810c0 : 00000000`00000000 ffffbc80`0b9be9d9 ffff9787`130bc028 ffff9787`130bc028 : nt!HalBugCheckSystem+0xeb
ffffbc80`0b9be940 fffff802`3003fd53 : 00000000`00000000 ffffbc80`0b9be9d9 ffff9787`130bc028 ffff9787`0f5ed270 : PSHED!PshedBugCheckSystem+0x10
ffffbc80`0b9be970 fffff802`2ff039bd : ffff9787`11fec880 ffff9787`11fec880 ffff9787`0f5ed2c0 bfebfbff`7ffafbbf : nt!WheaReportHwError+0x393
ffffbc80`0b9bea40 fffff802`2ff03e08 : 00000000`00000002 ffff9787`00000000 00000000`00000000 00000000`00000002 : nt!HalpMcaReportError+0xb1
ffffbc80`0b9beba0 fffff802`2ff03c9c : ffff9787`0f338810 01d8a9bf`00000001 00000000`00000000 01d8acbb`00000000 : nt!HalpMceHandlerCore+0x138
ffffbc80`0b9bec00 fffff802`2ff03f41 : 00000000`00000006 00000000`00000001 00000000`00000000 00010000`0000106e : nt!HalpMceHandler+0xe0
ffffbc80`0b9bec40 fffff802`2ff03106 : 00000000`00000000 00000000`00000000 ffffbc80`0b9beed0 01d8acc4`02145865 : nt!HalpMceHandlerWithRendezvous+0xc9
ffffbc80`0b9bec70 fffff802`2ff05abb : ffff9787`0f338810 00350052`0050020c 007e0039`00360044 004e0049`002e0031 : nt!HalpHandleMachineCheck+0x62
ffffbc80`0b9beca0 fffff802`2ff65ab9 : 00000000`005a0070 00010000`00000e47 01d7d187`4fcc9449 01d8a9bf`3da2602e : nt!HalHandleMcheck+0x3b
ffffbc80`0b9becd0 fffff802`2fe279fe : 00000000`00000000 00000000`00000000 00000000`10000000 00370052`0050020c : nt!KiHandleMcheck+0x9
ffffbc80`0b9bed00 fffff802`2fe27628 : 00000000`00000000 00000000`00000000 00000000`69d852b0 00000000`00000000 : nt!KxMcheckAbort+0x7e
ffffbc80`0b9bee40 00007ff7`b4a24da0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x2a8
00000000`0391da58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff7`b4a24da0


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_0_GenuineIntel_PROCESSOR__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {5371cb52-c3d9-558e-47d4-d31c09567ca2}

Followup: MachineOwner




Found this in pretty much every dump, Do you play surviving mars? Im guessing thats what you were doing when it bsod.
Try running this


Could be related to the intel HD drivers on the cpu's side also

Can be caused by overclocking software such of Intel Extreme Overclocking utility, so remove if you have it just for the time being.
From what i've read it seems possible that the Mobo is telling the CPU theres a power issue causing it to reset hence the BSOD, Im not sure 100% if that is the case, But seen as there isnt 02194592 suggestions already may as well fling it in there.

@zbook new v2 report: VLADIMIRPC-(2022-08-13_20-02-49) - Google Drive

ShamrockRig said:

Found this in pretty much every dump, Do you play surviving mars?

Click to expand...

I do. And Dying light 2 - you'll see it in the dump files. Don't play AC Valhalla though any more.
I don't overclock CPU and don't have such a software.
Ran Intel Diagnostic Tool, test passed, here is the result.

The startup and recovery and page file settings are now optimally configured to create dump files useful for troubleshooting.


All of the recent BSOD bugchecks were WHEA 124.


Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link with only the compressed memory dump.

zbook said:

The startup and recovery and page file settings are now optimally configured to create dump files useful for troubleshooting.


All of the recent BSOD bugchecks were WHEA 124.


Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link with only the compressed memory dump.

Click to expand...