Solved BSOD after plugging in HDMi adapter to laptop


kim22

New member
Local time
6:09 AM
Posts
10
OS
windows 11
Hi there,

I’m using windows 11 on my HP envy. It’s about 1yr old.
I got a blue screen after plugging hdmi adapter into one laptop (HP envy) and then using hdmi cable to link to a second laptop which is a dell. The HP laptop got a BSOD. The dell one seems ok.
The blue screen says “Automatic Repair”
Your PC did not start correctly
Press restart to restart your PC, which can sometimes fix the problem. You can also press “advanced options” to try other options to repair your PC.

Nothing is working. I’ve gone into Safe Mode but then I can’t access the WiFi so I can’t access troubleshooting.

There is also a yellow triangle on my device when I open the devices and printers and it says windows cannot initialise the device driver for this hardware (code 37)

Any ideas?
 
Windows Build/Version
Windows 11

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
This doesn’t help your current situation but not all laptops allow a HDMI Passthrough. Most laptops only have HDMI OUT, not IN. There’s always a chance you can short out a laptop due to the current that passes through the cable.
What you want to do maybe possible wirelessly using Intel Unison, I am not certain
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Your HP laptop doesn't like the driver. If no updated driver is available, you can't use the HDMI adapter with it.

Too bad it BSOD when you plugged it in.

Looks like you may have to repair Windows.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook G2
    CPU
    Intel® Core i7 5500u
    Motherboard
    HP
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Family Graphics AMD Firepro 4150M
    Sound Card
    Realtek High Audio
    Hard Drives
    1 TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Zone Alarm Free Antivirus/Zone Alarm Free Firewall NEXT GEN
  • Operating System
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Zbook G4
    CPU
    Xeon 1535m v6
    Motherboard
    HP
    Memory
    32 GB
    Graphics card(s)
    AMD Quadro Pro 4100
    Sound Card
    Bang and Olufson Audio
    Hard Drives
    1TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Zone Alarm Free Antivirus/Zone Alarm Free Firewall NEXT GEN
Your HP laptop doesn't like the driver. If no updated driver is available, you can't use the HDMI adapter with it.

Too bad it BSOD when you plugged it in.

Looks like you may have to repair Windows.
Unless Kim’s HPEnvy has a HDMI Input (I doubt it but I don’t know the model) no driver will change anything and could cause unrepairable damage if trying to connect two HDMI Outputs together as there is a 5v charge in them, sending that 5v both ways is a bad idea. Bad advice IMO without knowing the models of the laptops.


You would need a Hub with both HDMI in and Out
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Find:

1) a bootable flash drive with free space

2) a flash drive that you can format (> or = 8 GB)

3) a working Windows computer


On the working computer plan to create tools to troubleshoot the problematic computer.


4) Using the working Windows computer and the bootable flash drive with free space download onto the flash drive:

HP PC Hardware Diagnostics UEFI: https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151612.exe


5) Using the working Windows computer and the flash drive that you can format (> or = 8 GB) create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)




6) Comment into the thread after completing the above steps


7) Enter the computers serial number into the HP website and post a link:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you Zbook I will give this a try.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
Hi Zbook,
I’ve done steps 4) and 5) and then inserted the flash drive into laptop with blue screen. I’ve clicked
- advanced options
- use a device
- EFI USB Device
Then the windows set up screen appears and I click
Install now

There are 2 options:
Upgrade or customise and I clicked upgrade and got this message: the upgrade option isn’t available if you start your computer using the installation media. Pls remove the installation….
So I tried the customised option and got the attached options but I don’t know what to do now?
Pls could you advise me? Thank you for your help so far!!
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
1) Insert the bootable flash drive with HP PC Hardware Diagnostics UEFI into a USB port on the problematic computer

2) Power on the computer while repetitively clicking F9

3) Select the flash drive

4) Run the HP PC Hardware Diagnostics UEFI > system > extensive > take pictures > post images or share links displaying the tests performed with results


5) When available update the progress with step #7 in the prior post
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
When I select USB Hard Drive (UEFI) - verbatimstore N GO, it brings me back to the Windows Setup screen. ?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
Try another bootable flash drive.

Any bootable flash drive with free space can be used to download the HP hardware diagnostics:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I think I'm doing step 5 wrong

5) Using the working Windows computer and the flash drive that you can format (> or = 8 GB) create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)
Please could you explain how to do that?( I tried a different Flash drive but got the same outcome as before)
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
Insert a bootable flash drive into the applicable port on the problematic HP computer.

Power on the computer while repetitively clicking F9. Confirm that you can boot to a flash drive and view files on the flash drive.

Then on a working Windows computer open the link for the HP UEFI Hardware diagnostics and download it onto the same flash drive.

Then move the bootable flash drive to the problematic computer. Repeat the steps that you made earlier but this time open the file on the flash drive for the HP UEFI Hardware diagnostics.

For the Microsoft Media Creation Tool (Windows iso) follow the text with images in the earlier post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
On the problematic laptop, once I press F9 repeatedly after starting, it brings me straight to windows setup, after I click next and accept MS licence terms, it asks me what type of installation do you want? Upgrade and Customised and neither works
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
On the problematic laptop, once I press F9 repeatedly after starting, it brings me straight to windows setup, after I click next and accept MS licence terms, it asks me what type of installation do you want? Upgrade and Customised and neither works


Take pictures with a smartphone camera > post images or share links using drop box or google drive


Report whether the computer can or cannot boot any of these bootable flash drives:



HP UEFI Hardware diagnostics added to a bootable flash drive

Bootable Media Creation Tool (MCT) (Windows iso)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hi Zbook, thank you for your patience!
I have downloaded the HP PC Hardware Diagnostics UEFI: https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151612.exe
onto the flashdrive and inserted it into the problem laptop. Then repeatedly pressed F9 and I get the attached screen and when I press enter it brings me back to the blue screen.
 

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My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
1) What happens when booting to: (post images or share links)

a) Windows MCT (iso)
b) Memtest86+
c) Sea Tools bootable


2) Power on the computer > repetitively click F2 > post images or share links


3) Power on the computer > repetitively click F10 > post images or share links


4) If available run the on board (default) HP UEFI Hardware diagnostics > post images (or share links) of the menu options and post images of the tests performed with results
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hi Zbook,

Sorry been away and just back now.

I don’t really know how to do 1a/b/c
I’ve attached screens that come up when I repeatedly press F2 a the test results for F2.
Also attached screen that comes up when I repeatedly press F10.

Thank you for you patience and help in this .

Kind regards
 

Attachments

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My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
1) Power on the computer > post images of any messages or codes

2) Perform hard reboots (option nine in the advanced startup tutorial) > boot into safe mode > post images or share links

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
1) What happens when booting to: (post images or share links)

a) Windows MCT (iso)
b) Memtest86+
c) Sea Tools bootable


2) Power on the computer > repetitively click F2 > post images or share links


3) Power on the computer > repetitively click F10 > post images or share links


4) If available run the on board (default) HP UEFI Hardware diagnostics > post images (or share links) of the menu options and post images of the tests performed with results
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy

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