Solved BSOD after plugging in HDMi adapter to laptop


Hi Zbook,

Just wanted to update you and thank you.
The advice you gave me in your first reply was bang on. I just don’t have enough technical know how to follow it. I went to HP and they talked me through it and it was exactly what you’d said!
Because of your advice, I had everything I needed when I called them, like a big enough flash drive. I had to download windows 11, like you’d said but there were a few technical things that I was not getting.

Anyway, up and running now.

Thanks so much for your help.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP envy
That's great.

You're welcome.




If HP had not already performed these steps consider:


1) Upgrading the HP UEFI hardware diagnostics: 8.7 > 10.5.1.0




2) Upgrading the BIOS: F.2 > F.3

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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