BSoD daily

kasseroley · Feb 21, 2024

When I first got the pc, it would crash every once in a while but now every time I turn it on either when I first start it up I get the BSoD or when I am just on it. Sometimes it happens more than once. KASSANDRA-(2024-02-21_20-36-45).zip

zbook · Feb 21, 2024

When was the computer purchased and what is the warranty status?

BSOD were seen multiple times during the past year.

What type of installation was performed in February?

1) The BIOS Version/Date American Megatrends International, LLC. A.90, 3/17/2022

Upgrade the BIOS: A9 > AF

B550-A PRO

Best AMD AM4 B550 ATX motherboard, lightning PCIe 4.0, lightning M.2, Extended heatsink, USB 3.2 Gen 2, M.2 heatsink, powerful overclocking, MSI PRO

www.msi.com

2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Run Memtest86+ for 8 or more passes > take pictures > post share links

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

4) Indicate whether the installed RAM modules are or are not on the QVL

kasseroley · Feb 22, 2024

zbook said:
When was the computer purchased and what is the warranty status?

BSOD were seen multiple times during the past year.

What type of installation was performed in February?

1) The BIOS Version/Date American Megatrends International, LLC. A.90, 3/17/2022

Upgrade the BIOS: A9 > AF

B550-A PRO

Best AMD AM4 B550 ATX motherboard, lightning PCIe 4.0, lightning M.2, Extended heatsink, USB 3.2 Gen 2, M.2 heatsink, powerful overclocking, MSI PRO

www.msi.com

2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Run Memtest86+ for 8 or more passes > take pictures > post share links

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

4) Indicate whether the installed RAM modules are or are not on the QVL

The computer/parts were bought in Oct/Nov of 2022. It was put together fully in January 2023
Recently all I did was reinstall the cpu cooler. Just cleaned and added thermal paste.

within about an hour I got the BSOD like 5 or 6 times
1. I upgraded it
2. Im not sure what i need to do as its taking me to a forum I have no access too
3. I have started the first pass, not sure when that is going to be done
4. I don’t think so if those are the two Corsair sticks.

Sorry this is my first pc so i’m not too familiar with all the name and such.

zbook · Feb 22, 2024

2) The Tuneup.bat script posted will run without logon.

3) The computer has 16 GB RAM
The older software versions took 1 - 1 1/2 hrs per GB RAM.
On many computers the installed RAM GB has increased.
The speed of the latest versions has not been well documented.
Make sure that it completes at least 8 passes.
The greater the passes the better the testing conditions.
It sometimes takes passes into the 20's to find malfunctioning RAM.
Make sure images or share links are posted.

The computer reported BSODs starting 02/2023.

There were BSOD:
02/23
03/23
04/23
05/23
06/23
07/23
10/23
11/23
12/23
01/24
02/24

RAM testing was not designed to test for incompatible RAM.

Monitor computer instability with the newest BIOS.

If instability continues with the upgraded BIOS then consider installing QVL RAM for testing purposes.

If instability continues with QVL RAM then swap test other hardware components.

There was documentation of prior hangs caused by the Nvidia GPU.
The driver can be clean installed using DDU:

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download the latest official NVIDIA drivers

www.nvidia.com

kasseroley · Feb 22, 2024

I will try the tuneup.bat when the memtest has passed. I’ll let it run over night and while i’m at work.

I think it might have been the SSD card that was installed in February as that’s the only thing showing up from my purchase history.

I will install the display driver cleaner as well, when the test finish.

is there any way I am able to tell if I have faulty hardware ?

zbook · Feb 22, 2024

Some methods to confirm faulty hardware:

a) Run the computer continuously in safe mode (several days)

b) Make backup images > clean install Windows 10 > restore image after testing

c) Run Windows driver verifier WDV > rule out misbehaving drivers

Software used to stress test hardware often displays pass when there is malfunctioning hardware (false negatives).

Tuneup plus runs for less than 15 minutes on most computers.

kasseroley · Feb 22, 2024

Hello @zbook
I will be installing a new ram today then running the test I will share links.

I will also run the tune up test when I arrive home before installing the new ram. Here are the results from the memtest.
Also when I was looking for ram I seen this, should I try this version instead of should I stick with the AF

zbook · Feb 22, 2024

Memtest86+ 12 passes RAM16 GB > displayed test result: pass

CPU: AMD Ryzen 9 5900X 12-Core Processor

MB: B550-A PRO (MS-7C56) Version : 2.0

The current BIOS: A9

Upgrade the BIOS: A9 > AF

Code:

- Update to AGESA ComboAm4v2PI 1.2.0.7.
- Change the default setting of Secure Boot.
- Update to AGESA ComboAm4v2PI 1.2.0.7.
- Change the default setting of Secure Boot.
- Update to AGESA ComboAm4v2PI 1.2.0.8.
- AGESA ComboAm4v2PI 1.2.0.8. update.
- AMD security issue patch.
- AGESA ComboAm4v2PI 1.2.0.A. update.
- TPM Out of Bounds Access security patch.
- Modify language related issue
- Modify language related issue.
- Add ASPM Control item.
- AGESA ComboAm4v2PI 1.2.0.B update.
- AMD security issue patch.
- Support new Ryzen 5000 CPU.

kasseroley · Feb 22, 2024

@zbook
Finished running the memtest. It states zero errors. I have upgrade the motherboard to AF.

I was able to run the test. Do I post in this thread or to the windows 10 forum?

I am now trying to run the tuneup test but every time I turn the pc on within 5-10 minutes i’m getting bsod. I am unable to do any of the other steps as it starts but can’t finish.

zbook · Feb 22, 2024

For all steps / tests please post images or share links into this thread.

Reboot the computer into safe mode with or without networking (shift + restart).

While in safe mode indicate changes in computer stability / instability (unexpected shutdowns and restarts with and without BSOD).

Boot to Safe Mode in Windows 11 Tutorial

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

For any BSOD post a new V2 share link.

Both V2 and tuneup plus can run in safe mode.

If there is no networking both V2 and tuneup plus can run by using a flash drive.

kasseroley · Feb 24, 2024

I am currently unable to do anything on the computer as it goes into blue screen quickly and restarts all my progress. I have reinstalled windows and nothing seems to work. Do you think it may be my SSD that needs to be replaced? As you stated the crashes started in February of 2023 and that was the only thing that was installed into the pc. @zbook

zbook · Feb 24, 2024

Please update:
a) Were there multiple BSOD while in safe mode or safe mode with networking?
b) Was QVL RAM installed? How many new modules?
c) What are the age of each motherboard, CPU, Drive
d) Had the drive been tested with Sea Tools Long Generic test?
e) Was Windows 11 or 10 clean installed?

If possible, post a new V2 share link.

SeaTools Bootable | Seagate US

https://www.seagate.com/content/dam/seagate/migrated-assets/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

kasseroley · Feb 24, 2024

1. I know of one BSOD happening in safe mode.
2. Yes, they were installed. 2 new 8 gb ones
3. I bought these products in Oct 2022 and motherboard in Nov 2022, not sure if that's what you mean.
4. I am unable to run any test as I can not get pass the Windows setup screen
5. Yes Windows 11 was clean installed.

I have clean installed windows twice with two it companies. Instead of doing a file restore, I did a system restore and since then I am unable to set up windows as a new pc, as I get the blue screen.

zbook · Feb 24, 2024

On a working computer create a bootable Sea Tools flash drive > run the Long Generic test > post a share link

If the drive passes the Sea Tools Long Generic test then remove one of the new QVL RAM modules and test one module with Memtest86.

If the RAM module passes testing then swap test the CPU or motherboard.

kasseroley · Feb 24, 2024

run the generic test on the working computer?

zbook · Feb 24, 2024

Sea Tools can run either bootable, windows, linux, or dos.

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

Create the bootable flash drive on a working windows computer.

Move the tool to the problematic computer.

Boot the problematic computer to the flash drive > run the Long Generic test > take pictures > post images or share links

kasseroley · Feb 24, 2024

I don’t see anywhere where it tells me to run a test.

zbook · Feb 25, 2024

Try the flash drive on the working windows computer to confirm that it works.

Some computers run using Sea Tools Legacy (DOS).

Known Limitations | Seagate US

kasseroley · Feb 25, 2024

it works but I am still getting the same screen. Sorry I am confused on how to run this.

zbook · Feb 25, 2024

Were you able to run the Sea Tools Long Generic test on the working Windows computer?

If not then run Sea Tools DOS.

Once you've confirmed that it runs on the working Windows computer attempt to run the same test on the problematic computer.

Also the Sea Tools for Windows can run in safe mode.