BSOD Stop code: KMODE_EXCEPTION_NOT_HANDLED What failed: rtux64w10.sys


RyanTay23

RyanTay23

Member
Local time
10:59 AM
Posts
3
OS
Windows 11
My laptop has crashed with a BSOD twice now, once today and once a couple weeks ago (don't remember exactly when). I have a suspicion that my slightly rusty ethernet adapter my have caused it. I was using it just now but don't remember if I was using it the first BSOD. I'm currently on Windows 11 so maybe it's an incompatibility issue. I ran the Log Collector, downloaded and saved the Log/Diagnostic Files in Google Drive. I bought my laptop (and adapter) about 3 years ago so I don't think there's warranty anymore. I wasn't able to replicate the BSOD after plugging in the ethernet adapter again, but just afraid my laptop could suffer irreversible damage so I want to troubleshoot this now if possible.
 
Windows Build/Version
24H2 (OS Build 26100.2605)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC.
    CPU
    11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 G
    Motherboard
    X3500PHB 1.0
    Memory
    DDR 4 16GB 2 x 64-bit
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics, NVIDIA GeForce GTX 1650 with Max-Q Design
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Intel(R) Iris(R) Xe Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe INTEL SSDPEKNU512GZ
    Internet Speed
    253.88
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender Antivirus
Welcome to the forum. Are you per chance using this laptop on a dock?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26100.4061
Please perform the following steps:



1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com




2) Uninstall and reinstall:

a) rtux64w10 Realtek USB FE/GbE NIC Family Windows 10 64-bit Driver c:\windows\system32\drivers\rtux64w10.sys


b) igfxn igfxn c:\windows\system32\driverstore\filerepository\iigd_dch.inf_amd64_9741ef1f4093481f\igdkmdn64.sys




3) Create a new restore point:

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com




4) The BIOS Version/Date American Megatrends International, LLC. X3500PHB.301, 3/30/2022

Upgrade the BIOS: 301 > 302

X3500PH - Support

www.asus.com www.asus.com






Code: 
Name    [00000017] Realtek USB GbE Family Controller
Adapter Type    Not Available
Product Type    Realtek USB GbE Family Controller
Installed    Yes
PNP Device ID    Not Available
Last Reset    12/26/2024 7:59 PM
Index    17
Service Name    rtux64w10


Code: 
Name    Intel(R) Iris(R) Xe Graphics
PNP Device ID    PCI\VEN_8086&DEV_9A49&SUBSYS_128D1043&REV_01\3&11583659&0&10
Adapter Type    Intel(R) Iris(R) Xe Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) Iris(R) Xe Graphics
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd12umd64.dll
Driver Version    31.0.101.4255
INF File    oem34.inf (iTGLD_w10_DS section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_9741EF1F4093481F\IGDKMDN64.SYS (31.0.101.4255, 50.11 MB (52,542,336 bytes), 12/15/2023 10:27 PM)


Code: 
rtux64w10.sys Wed May 20 22:05:43 2015 (555D4B87)

Code: 
igdkmdn64.sys Thu Mar 16 16:12:08 2023 (64138628)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC.
    CPU
    11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 G
    Motherboard
    X3500PHB 1.0
    Memory
    DDR 4 16GB 2 x 64-bit
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics, NVIDIA GeForce GTX 1650 with Max-Q Design
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Intel(R) Iris(R) Xe Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe INTEL SSDPEKNU512GZ
    Internet Speed
    253.88
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender Antivirus
zbook said:
Please perform the following steps:



1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com




2) Uninstall and reinstall:

a) rtux64w10 Realtek USB FE/GbE NIC Family Windows 10 64-bit Driver c:\windows\system32\drivers\rtux64w10.sys


b) igfxn igfxn c:\windows\system32\driverstore\filerepository\iigd_dch.inf_amd64_9741ef1f4093481f\igdkmdn64.sys




3) Create a new restore point:

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com




4) The BIOS Version/Date American Megatrends International, LLC. X3500PHB.301, 3/30/2022

Upgrade the BIOS: 301 > 302

X3500PH - Support

www.asus.com www.asus.com






Code: 
Name    [00000017] Realtek USB GbE Family Controller
Adapter Type    Not Available
Product Type    Realtek USB GbE Family Controller
Installed    Yes
PNP Device ID    Not Available
Last Reset    12/26/2024 7:59 PM
Index    17
Service Name    rtux64w10


Code: 
Name    Intel(R) Iris(R) Xe Graphics
PNP Device ID    PCI\VEN_8086&DEV_9A49&SUBSYS_128D1043&REV_01\3&11583659&0&10
Adapter Type    Intel(R) Iris(R) Xe Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) Iris(R) Xe Graphics
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd12umd64.dll
Driver Version    31.0.101.4255
INF File    oem34.inf (iTGLD_w10_DS section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_9741EF1F4093481F\IGDKMDN64.SYS (31.0.101.4255, 50.11 MB (52,542,336 bytes), 12/15/2023 10:27 PM)


Code: 
rtux64w10.sys Wed May 20 22:05:43 2015 (555D4B87)

Code: 
igdkmdn64.sys Thu Mar 16 16:12:08 2023 (64138628)
Click to expand...
This is the Tuneup.log file, but I'm not sure how to reinstall drivers.
 

Attachments

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC.
    CPU
    11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 G
    Motherboard
    X3500PHB 1.0
    Memory
    DDR 4 16GB 2 x 64-bit
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics, NVIDIA GeForce GTX 1650 with Max-Q Design
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Intel(R) Iris(R) Xe Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe INTEL SSDPEKNU512GZ
    Internet Speed
    253.88
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender Antivirus
Looks good now.

Code: 
Windows Resource Protection found corrupt files and successfully repaired them.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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