BSOD Stop code: KMODE_EXCEPTION_NOT_HANDLED What failed: rtux64w10.sys

My laptop has crashed with a BSOD twice now, once today and once a couple weeks ago (don't remember exactly when). I have a suspicion that my slightly rusty ethernet adapter my have caused it. I was using it just now but don't remember if I was using it the first BSOD. I'm currently on Windows 11 so maybe it's an incompatibility issue. I ran the Log Collector, downloaded and saved the Log/Diagnostic Files in Google Drive. I bought my laptop (and adapter) about 3 years ago so I don't think there's warranty anymore. I wasn't able to replicate the BSOD after plugging in the ethernet adapter again, but just afraid my laptop could suffer irreversible damage so I want to troubleshoot this now if possible.

Welcome to the forum. Are you per chance using this laptop on a dock?

Please perform the following steps:



1) Run Tuneup plus > post a share link







2) Uninstall and reinstall:

a) rtux64w10 Realtek USB FE/GbE NIC Family Windows 10 64-bit Driver c:\windows\system32\drivers\rtux64w10.sys


b) igfxn igfxn c:\windows\system32\driverstore\filerepository\iigd_dch.inf_amd64_9741ef1f4093481f\igdkmdn64.sys




3) Create a new restore point:





4) The BIOS Version/Date American Megatrends International, LLC. X3500PHB.301, 3/30/2022

Upgrade the BIOS: 301 > 302

glasskuter said:

Welcome to the forum. Are you per chance using this laptop on a dock?

Click to expand...

Thanks, and no, I only connect it via a HDMI cable

zbook said:

Please perform the following steps:



1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall and reinstall:

a) rtux64w10 Realtek USB FE/GbE NIC Family Windows 10 64-bit Driver c:\windows\system32\drivers\rtux64w10.sys


b) igfxn igfxn c:\windows\system32\driverstore\filerepository\iigd_dch.inf_amd64_9741ef1f4093481f\igdkmdn64.sys




3) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) The BIOS Version/Date American Megatrends International, LLC. X3500PHB.301, 3/30/2022

Upgrade the BIOS: 301 > 302

X3500PH - Support

www.asus.com

Code:

Name    [00000017] Realtek USB GbE Family Controller
Adapter Type    Not Available
Product Type    Realtek USB GbE Family Controller
Installed    Yes
PNP Device ID    Not Available
Last Reset    12/26/2024 7:59 PM
Index    17
Service Name    rtux64w10

Code:

Name    Intel(R) Iris(R) Xe Graphics
PNP Device ID    PCI\VEN_8086&DEV_9A49&SUBSYS_128D1043&REV_01\3&11583659&0&10
Adapter Type    Intel(R) Iris(R) Xe Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) Iris(R) Xe Graphics
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9741ef1f4093481f\igd12umd64.dll
Driver Version    31.0.101.4255
INF File    oem34.inf (iTGLD_w10_DS section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_9741EF1F4093481F\IGDKMDN64.SYS (31.0.101.4255, 50.11 MB (52,542,336 bytes), 12/15/2023 10:27 PM)

Code:

rtux64w10.sys Wed May 20 22:05:43 2015 (555D4B87)

Code:

igdkmdn64.sys Thu Mar 16 16:12:08 2023 (64138628)

Click to expand...

This is the Tuneup.log file, but I'm not sure how to reinstall drivers.

Looks good now.