BSOD win11


Local time
3:58 PM
Posts
7
OS
Windows 11
BSOD often occur during shutting down, sometimes startup, occasionally during use;
the PC with Win11 was bought around late 2021, but put to use since 15th Aug,
Diagnostic Data Viewer shows one BSOD on Jan 2022, and many times in Aug;
hope this can be resolved, thank you.
My PSU:
Dell Model: AC200EBS-01
My system specs:
OS: Win11 Pro
version: 10.0.22000 Build 22000
System Manufacturer: Dell Inc.
System Model: OptiPlex 3090
System Type: x64-based PC
System SKU: 0B8A
Processor: Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz, 3201 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: Dell Inc. 2.7.0, 12/07/2022
SMBIOS Version: 3.2
Embedded Controller Version: 255.255
BIOS Mode: UEFI
BaseBoard Manufacturer: Dell Inc.
BaseBoard Product: 0DY62R
BaseBoard Version: A01
Installed Physical Memory (RAM): 8.00 GB
Total Physical Memory: 7.72 GB
Available Physical Memory: 2.39 GB
Total Virtual Memory: 15.5 GB
Available Virtual Memory: 8.95 GB
Page File Space:7.75 GB
 

Attachments

  • UNITRON_PC4-(2022-08-29_08-38-45).zip
    1.8 MB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inc. OptiPlex 3090
    CPU
    Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz
    Motherboard
    Dell Inc 0DY62R
    Memory
    8.00 GB
    Graphics Card(s)
    Intel(R) UHD Graphics 630, NVIDIA GeForce GT 730
    Screen Resolution
    1920*1080
    Hard Drives
    SSD KBG40ZNS256G
    KIOXIA corporation
    PSU
    Dell Model:AC200EBS-01

zbook

Well-known member
Power User
VIP
Local time
2:58 AM
Posts
1,168
OS
Windows 10
1) Uninstall:

Dell Diags Device Driver and / or Dell Client System Analyzer.
dddriver DDDriver c:\windows\system32\drivers\dddriver64dcsa.sys


2) Restart Windows Driver Verifier (WDV) to see if there are any additional misbehaving drivers
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

unitronchem_pc1

Member
Thread Starter
Local time
3:58 PM
Posts
7
OS
Windows 11
1) Uninstall:

Dell Diags Device Driver and / or Dell Client System Analyzer.
dddriver DDDriver c:\windows\system32\drivers\dddriver64dcsa.sys


2) Restart Windows Driver Verifier (WDV) to see if there are any additional misbehaving drivers
Thank you zbook for the reply
1) and thanks for your suggestion
after doing some search on the program and the sys file
I've decided to disable "Dell Data Vault Control Device" under "Device Manager"-"System device"
there's two of them, and I've disabled the one with "Device deleted" under "Properties"-"Events"-"Description"
and see how things go.
2) I've yet to understand how "verifiergui" work, but thanks anyway.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inc. OptiPlex 3090
    CPU
    Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz
    Motherboard
    Dell Inc 0DY62R
    Memory
    8.00 GB
    Graphics Card(s)
    Intel(R) UHD Graphics 630, NVIDIA GeForce GT 730
    Screen Resolution
    1920*1080
    Hard Drives
    SSD KBG40ZNS256G
    KIOXIA corporation
    PSU
    Dell Model:AC200EBS-01

zbook

Well-known member
Power User
VIP
Local time
2:58 AM
Posts
1,168
OS
Windows 10
There are times in which there are more than one misbehaving driver.

The computer can monitored for BSOD and / or unexpected shutdowns and restarts and these can be reported if they reoccur.
Alternatively WDV can be restarted to see if it reports another misbehaving driver.

Both methods work.
The WDV method is proactive.

These are links on WDV:

Once you've got a stable computer consider making free backup images:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

unitronchem_pc1

Member
Thread Starter
Local time
3:58 PM
Posts
7
OS
Windows 11
There are times in which there are more than one misbehaving driver.

The computer can monitored for BSOD and / or unexpected shutdowns and restarts and these can be reported if they reoccur.
Alternatively WDV can be restarted to see if it reports another misbehaving driver.

Both methods work.
The WDV method is proactive.

These are links on WDV:

Once you've got a stable computer consider making free backup images:
I've ran the verifiergui with standard settings on all drivers for a day, and find nothing other than a slow pc, so i guess the problem has been resolved.

Thank you for your help.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inc. OptiPlex 3090
    CPU
    Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz
    Motherboard
    Dell Inc 0DY62R
    Memory
    8.00 GB
    Graphics Card(s)
    Intel(R) UHD Graphics 630, NVIDIA GeForce GT 730
    Screen Resolution
    1920*1080
    Hard Drives
    SSD KBG40ZNS256G
    KIOXIA corporation
    PSU
    Dell Model:AC200EBS-01

zbook

Well-known member
Power User
VIP
Local time
2:58 AM
Posts
1,168
OS
Windows 10
Please make a new restore point:

Restart WDV with the settings in this link:

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings
Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.

If there is no BSOD for 24 hours that will conclude the troubleshooting.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

unitronchem_pc1

Member
Thread Starter
Local time
3:58 PM
Posts
7
OS
Windows 11
Please make a new restore point:

Restart WDV with the settings in this link:

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings
Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.

If there is no BSOD for 24 hours that will conclude the troubleshooting.
After running verifiergui settings as the link above, got a immediate BSOD with issue on DPMdriver.sys;
I've went into safe mode and "delete existing settings" for the time being.
 

Attachments

  • UNITRON_PC4-(2022-09-01_08-56-20).zip
    2 MB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inc. OptiPlex 3090
    CPU
    Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz
    Motherboard
    Dell Inc 0DY62R
    Memory
    8.00 GB
    Graphics Card(s)
    Intel(R) UHD Graphics 630, NVIDIA GeForce GT 730
    Screen Resolution
    1920*1080
    Hard Drives
    SSD KBG40ZNS256G
    KIOXIA corporation
    PSU
    Dell Model:AC200EBS-01

zbook

Well-known member
Power User
VIP
Local time
2:58 AM
Posts
1,168
OS
Windows 10
1) Uninstall the Nvidia GPU driver using Display Driver Uninstaller (DDU)

Reinstall using the Dell website.




2) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id DeviceDiagnostic

For each Microsoft Windows troubleshooter > click view detailed information > post images or share links into this thread



3) Uninstall dpmdriver.sys



dpmdriver Dell Peripheral Manager Driver Service c:\windows\system32\drivers\dpmdriver.sys

Code:
Dell Peripheral Manager                                                                                  oem116.inf         1.2.0.29                                   ROOT\SYSTEM\0002


4) The Dell peripheral manager driver service was updated in August 2022.
If you use this driver service then you can reinstall it and test again with WDV




5) Restart WDV using all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.


6) If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings
Post a share link into this thread using one drive, drop box, or google drive.


7) For any BSOD post a new V2 share link into the newest post








Code:
NVIDIA GeForce GT 730    PCI\VEN_10DE&DEV_1287&SUBSYS_33821028&REV_A1\4&3676C6D6&0&0008    43

Code:
There is a problem with NVIDIA GeForce GT 730 device.
For more information, search for 'graphics device driver error code 43'


Code:
Name    NVIDIA GeForce GT 730
PNP Device ID    PCI\VEN_10DE&DEV_1287&SUBSYS_33821028&REV_A1\4&3676C6D6&0&0008
Adapter Type    NVIDIA GeForce GT 730, NVIDIA compatible
Adapter Description    NVIDIA GeForce GT 730
Adapter RAM    (2,147,483,648) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll
Driver Version    30.0.14.7141
INF File    oem117.inf (Section011 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_2A92122D24F2D024\NVLDDMKM.SYS (30.0.14.7141, 35.69 MB (37,420,688 bytes), 1/16/2022 3:58 PM)


Code:
    Loaded symbol image file: DPMDriver.sys
    Image path: \SystemRoot\System32\drivers\DPMDriver.sys
    Image name: DPMDriver.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct  1 13:14:17 2020 (5F763899)
    CheckSum:         00021999
    ImageSize:        00020000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

unitronchem_pc1

Member
Thread Starter
Local time
3:58 PM
Posts
7
OS
Windows 11
1) Uninstall the Nvidia GPU driver using Display Driver Uninstaller (DDU)

Reinstall using the Dell website.




2) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id DeviceDiagnostic

For each Microsoft Windows troubleshooter > click view detailed information > post images or share links into this thread



3) Uninstall dpmdriver.sys



dpmdriver Dell Peripheral Manager Driver Service c:\windows\system32\drivers\dpmdriver.sys

Code:
Dell Peripheral Manager                                                                                  oem116.inf         1.2.0.29                                   ROOT\SYSTEM\0002


4) The Dell peripheral manager driver service was updated in August 2022.
If you use this driver service then you can reinstall it and test again with WDV




5) Restart WDV using all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.


6) If there is no immediate BSOD then open administrative command prompt and type or copy and paste:
verifier /querysettings
Post a share link into this thread using one drive, drop box, or google drive.


7) For any BSOD post a new V2 share link into the newest post








Code:
NVIDIA GeForce GT 730    PCI\VEN_10DE&DEV_1287&SUBSYS_33821028&REV_A1\4&3676C6D6&0&0008    43

Code:
There is a problem with NVIDIA GeForce GT 730 device.
For more information, search for 'graphics device driver error code 43'


Code:
Name    NVIDIA GeForce GT 730
PNP Device ID    PCI\VEN_10DE&DEV_1287&SUBSYS_33821028&REV_A1\4&3676C6D6&0&0008
Adapter Type    NVIDIA GeForce GT 730, NVIDIA compatible
Adapter Description    NVIDIA GeForce GT 730
Adapter RAM    (2,147,483,648) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_2a92122d24f2d024\nvldumdx.dll
Driver Version    30.0.14.7141
INF File    oem117.inf (Section011 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_2A92122D24F2D024\NVLDDMKM.SYS (30.0.14.7141, 35.69 MB (37,420,688 bytes), 1/16/2022 3:58 PM)


Code:
    Loaded symbol image file: DPMDriver.sys
    Image path: \SystemRoot\System32\drivers\DPMDriver.sys
    Image name: DPMDriver.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct  1 13:14:17 2020 (5F763899)
    CheckSum:         00021999
    ImageSize:        00020000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
1)DDU ask to go in safemode, but wouldn't open there, so did it in normal mode
couldn't find driver for Dell Optiplex 3090 on Dell website,
went to Nvidia and downloaded both drivers for NVIDIA GeForce GT 730 / 720
(found on the graphic card "MICRO-STAR Model MS-V338")
Attemped to install 720 but end up with 730

2)As attachment

3)Uninstalled Dell Peripheral Manager in Apps>Apps & features

4)Installed DPM from your link

5)Done

6)As attachment

7)None so far

I think step 3 & 4 did the trick
 

Attachments

  • msdt.exe_-id_DeviceDiagnostic.pdf
    315.3 KB · Views: 1
  • msdt.exe_-id_WindowsUpdateDiagnostic.pdf
    337.8 KB · Views: 1
  • verifier_querysettings202209020822.txt
    2.1 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inc. OptiPlex 3090
    CPU
    Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz
    Motherboard
    Dell Inc 0DY62R
    Memory
    8.00 GB
    Graphics Card(s)
    Intel(R) UHD Graphics 630, NVIDIA GeForce GT 730
    Screen Resolution
    1920*1080
    Hard Drives
    SSD KBG40ZNS256G
    KIOXIA corporation
    PSU
    Dell Model:AC200EBS-01

zbook

Well-known member
Power User
VIP
Local time
2:58 AM
Posts
1,168
OS
Windows 10
Please post a new V2 after completing WDV testing.
If there are no significant problems seen in the logs then that will complete the troubleshooting.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

unitronchem_pc1

Member
Thread Starter
Local time
3:58 PM
Posts
7
OS
Windows 11
Please post a new V2 after completing WDV testing.
If there are no significant problems seen in the logs then that will complete the troubleshooting.
I did the V2 both before and after ending WDV testing;
attachment provided is after, the file is larger than 2MB, so I took "Crash Dumps" out and re-zipped it
 

Attachments

  • UNITRON_PC4-(2022-09-02_15-00-59)-1.zip
    926.5 KB · Views: 1
  • UNITRON_PC4-(2022-09-02_15-00-59)-2.zip
    1.2 MB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inc. OptiPlex 3090
    CPU
    Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz
    Motherboard
    Dell Inc 0DY62R
    Memory
    8.00 GB
    Graphics Card(s)
    Intel(R) UHD Graphics 630, NVIDIA GeForce GT 730
    Screen Resolution
    1920*1080
    Hard Drives
    SSD KBG40ZNS256G
    KIOXIA corporation
    PSU
    Dell Model:AC200EBS-01

zbook

Well-known member
Power User
VIP
Local time
2:58 AM
Posts
1,168
OS
Windows 10
Looks good.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

unitronchem_pc1

Member
Thread Starter
Local time
3:58 PM
Posts
7
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inc. OptiPlex 3090
    CPU
    Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz
    Motherboard
    Dell Inc 0DY62R
    Memory
    8.00 GB
    Graphics Card(s)
    Intel(R) UHD Graphics 630, NVIDIA GeForce GT 730
    Screen Resolution
    1920*1080
    Hard Drives
    SSD KBG40ZNS256G
    KIOXIA corporation
    PSU
    Dell Model:AC200EBS-01

zbook

Well-known member
Power User
VIP
Local time
2:58 AM
Posts
1,168
OS
Windows 10
You're welcome.

Glad to help.

Consider making free backup images and saving the images to another disk drive or the cloud.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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