C: drive problem in Macrium!

Winuser · Nov 20, 2021

I'm trying to make a Macrium image of my sister-n-law's new laptop before I set it up. I have tried different Macrium rescue disks and get the same problem. The external drive I want to save the image to is seen as the C: drive. The only drives that show are the external drive I want to image to and the Macrium rescue disk. Is there something I need to do first?

jvickers · Nov 20, 2021

Winuser said:
I'm trying to make a Macrium image of my sister-n-law's new laptop before I set it up. I have tried different Macrium rescue disks and get the same problem. The external drive I want to save the image to is seen as the C: drive. The only drives that show are the external drive I want to image to and the Macrium rescue disk. Is there something I need to do first?

Is there a drive letter assigned to the internal HD?

EDIT: If not, here's a link on how to do it:

How to Assign Drive Letter in Windows 11 - Geek Rewind

This post shows students and new users how to change or assign a drive letter to an external or internal storage device in Windows 11. Windows 11 automatica ...

websiteforstudents.com

Bree · Nov 20, 2021

Winuser said:
I have tried different Macrium rescue disks and get the same problem. The external drive I want to save the image to is seen as the C: drive.

Have you updated to the latest version of Reflect? There was a known issue for drive letters.

Macrium said:
Bug fixes and Improvements v8.0.6392 - 18th November 2021

Rescue Media
Some customers have reported incorrect drive letter assignments in Windows PE. This has been resolved.

Macrium Reflect Patch Details

Winuser · Nov 20, 2021

The answer to both questions is Yes. Macrium was update a short time ago. I made a new Win Re Rescue disk and it didn't work. I'm going to try a new Win PE disk and try again. I want to do an image before I setup the laptop.

Winuser · Nov 20, 2021

It didn't work! the only two drives listed is the Toshiba external drive I want to save the image to and the Macrium rescue disk. The Toshiba drive is listed as drive C; and the Macrium disk is listed as drive D:. The internal drive isn't even listed. Macrium has finally let me down.

Winuser · Nov 20, 2021

Decided to say {blank} it and went ahead and setup the laptop. Before I went any further, I downloaded the free Macrium Reflect and made an Image. I signed in to her MS account and upgraded the laptop out of Win 10 S mode. Now I'm installing updates. the very first update that is installing is the HP Bios Update. I might even upgrade her laptop to Win 11.

IanMosley · Nov 20, 2021

You do not say whether you are running Windows 10 or 11?
Depending on which one of these you are using, you need a different Win PE version.

If you are not on the latest version of Macrium Reflect -v 8.0.6392 - update before proceeding.

When creating your Rescue Disc

Select Rescue => Device => Advanced => select the appropriate WIN PE version - see below

If the selected PE version is not on your device, you will be offered a chance to download it from a MS location.

Once downloaded, select 'Build' to create your rescue media.

Anibor_11 · Nov 20, 2021

IanMosley said:
You do not say whether you are running Windows 10 or 11?
Depending on which one of these you are using, you need a different Win PE version.

The installed OS, Windows 10 or 11, has nothing to do with the OS in the WinPE. You can use a WinPE10 in a computer with Windows 11 installed, or vice versa. Or, in principle you can boot with a Linux-based boot media a computer in which either 10 or 11 are instaled, although not with Macrium.

IanMosley · Nov 20, 2021

Anibor_11 said:
The installed OS, Windows 10 or 11, has nothing to do with the OS in the WinPE. You can use a WinPE10 in a computer with Windows 11 installed, or vice versa. Or, in principle you can boot with a Linux-based boot media a computer in which either 10 or 11 are instaled, although not with Macrium.

I was advised by Macrium Reflect Support that there is a difference; I was having issues running a Windows PE 10 rescue disk on Windows 11.

Winuser · Nov 20, 2021

IanMosley said:
You do not say whether you are running Windows 10 or 11?
Depending on which one of these you are using, you need a different Win PE version.

If you are not on the latest version of Macrium Reflect -v 8.0.6392 - update before proceeding.

When creating your Rescue Disc

Select Rescue => Device => Advanced => select the appropriate WIN PE version - see below

View attachment 14186
If the selected PE version is not on your device, you will be offered a chance to download it from a MS location.

Once downloaded, select 'Build' to create your rescue media.

Been there, done that and it did not work. Win Re and Win PE 10 would not see the internal drive. I even tried making the Rescue disks on another computer.

Winuser · Nov 20, 2021

I was able to image the drive from within Windows. I wanted an image of the drive before I setup the computer. The only thing I can think of is that the drive is a PCIe NVMe M.2 drive.

cereberus · Nov 20, 2021

Winuser said:
I was able to image the drive from within Windows. I wanted an image of the drive before I setup the computer. The only thing I can think of is that the drive is a PCIe NVMe M.2 drive.

Reflect has not actually let you down. NVME drives require the intel irst drivers to work. You need to add these to the recovery drive.

I found on my pc, this did not automatically work if the winre partition was disabled (I use winre rather than winpe). I teenabled the winre partition using reagentc command.

DigitalGoat · Nov 20, 2021

cereberus said:
Reflect has not actually let you down. NVME drives require the intel irst drivers to work. You need to add these to the recovery drive.

I found on my pc, this did not automatically work if the winre partition was disabled (I use winre rather than winpe). I teenabled the winre partition using reagentc command.

I do not have the Intel RST drivers on my system (and I actually have an Intel 660p NVME M.2 drive), I use the WinRE to create my Macrium USB, I do not add any drivers at all and the disk works fine using all the default settings, picks up the NVME without any issues on Windows 10 and 11.

RJARRRPCGP · Nov 20, 2021

Bree said:
Have you updated to the latest version of Reflect? There was a known issue for drive letters.

Macrium Reflect Patch Details

That reminds me of Windows XP, where I had to disconnect the card reader everytime, before I run the installer, because XP's installer will make the OS drive a higher letter than C, such as F:!

Vista and later, doesn't have such known issue.

TheMystic · Nov 21, 2021

Winuser said:
I'm trying to make a Macrium image of my sister-n-law's new laptop before I set it up. I have tried different Macrium rescue disks and get the same problem. The external drive I want to save the image to is seen as the C: drive. The only drives that show are the external drive I want to image to and the Macrium rescue disk. Is there something I need to do first?

Why not use dism? Isn't that the easiest thing to do?

cereberus · Nov 21, 2021

TheMystic said:
Why not use dism? Isn't that the easiest thing to do?

Huh? OPs issue is internal drive is not being seen in WinRe mode. That is a driver issue. How will dism help?

TheMystic · Nov 21, 2021

cereberus said:
Huh? OPs issue is internal drive is not being seen in WinRe mode. That is a driver issue. How will dism help?

Never used Macrium, so not sure if it has its own recovery environment. SO thought he could be able to boot into normal Windows Recovery and see the Drives using Diskpart.

geneo · Nov 21, 2021

So since you wanted to get a pristine image of the disk I assume you built the rescue media on a different computer. Is that correct? If so than it would not necessarily have included the driver necessary for the laptop SSD (as it would/should have if you installed reflect on the laptop and built the rescue media there).

Winuser · Nov 21, 2021

geneo said:
So since you wanted to get a pristine image of the disk I assume you built the rescue media on a different computer. Is that correct? If so than it would not necessarily have included the driver necessary for the laptop SSD (as it would/should have if you installed reflect on the laptop and built the rescue media there).

I made the first set of Rescue disks on my laptop that has a NVMe PCIe drive. I made the second set of Rescue disc on my desktop that also has a NVMe PCIe drive. The Rescue disk I first used on the laptop worked when I had to do a restore on my desktop so I don't understand why it didn't work on the laptop.

geneo · Nov 21, 2021

Winuser said:
I made the first set of Rescue disks on my laptop that has a NVMe PCIe drive. I made the second set of Rescue disc on my desktop that also has a NVMe PCIe drive. The Rescue disk I first used on the laptop worked when I had to do a restore on my desktop so I don't understand why it didn't work on the laptop.

Not all nvme drives use the same driver, though I would not have expected that it would need anything special besides the Microsoft standard nvme driver. You could try making the building the rescue media from the laptop in question just to see. After all, you will need a workable rescue media if you ever have to restore it.

C: drive problem in Macrium!

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