can no longer install updates - continue to get error - 0x80070002


Florio

Active member
Local time
5:20 PM
Posts
27
OS
Windows 11
Until today, the latest Windows 11 updates seemed to be downloading and installing without problems. Today I saw that 3 updates hadn't been installed, and I cannot solve this problem. I've tried troubleshooting, and the procedures outlined in two videos I found on YouTube:


but they haven't solved the problem. Does anyone have any alternative solutions?
Florio

Windows 11 Version 21H2
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion
    Mouse
    HP wireless rechargeable
    Browser
    Firefox
    Antivirus
    Iobit Malware Fighter (with BitDefender engine)
Just managed to solve the problem by using sfc /scannow. Corrupted files (don't know where they came from!!) were fixed and then the uploads were installed.

Florio
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion
    Mouse
    HP wireless rechargeable
    Browser
    Firefox
    Antivirus
    Iobit Malware Fighter (with BitDefender engine)
Check date and time settings and see if they are correct !!
Chuck
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
Glad you got it fixed !!
Chuck
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
Just managed to solve the problem by using sfc /scannow. Corrupted files (don't know where they came from!!) were fixed and then the uploads were installed.

Florio
Prepare to replace the drive. A failing drive is suspected. That or RAM. May just need to reseat the RAM sticks.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3405, which fixes " LogoFail" bug according to Asus)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
i have problem with KB5007186 on windows 10 after restart showing always 95% then crash i try sfc scannow also restore health also
windows update troubleshooter but still same :(
 

My Computer

System One

  • OS
    windows 10 pro / windows 11 pro testing
    Computer type
    PC/Desktop
    CPU
    i5 7400 3.3 GHZ turbo 3.5
    Motherboard
    ASUS H110 m-r
    Memory
    16 GB DDR4 2400
    Graphics Card(s)
    Nvidia GTX 1050 TI 4GB DX12
    Monitor(s) Displays
    HP 22
    Screen Resolution
    1920x1080
    Hard Drives
    1TB WD GReen 500GB HDD
    Internet Speed
    300 mb/s
    Browser
    Chrome
    Antivirus
    Eset
i have problem with KB5007186 on windows 10 after restart showing always 95% then crash i try sfc scannow also restore health also
windows update troubleshooter but still same :(
You can use the attached batch script to reset Windows Update components, hopefully this will resolve the problem.
 

Attachments

  • Reset_Windows_Update.bat
    12.9 KB · Views: 9

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
i have problem with KB5007186 on windows 10 after restart showing always 95% then crash i try sfc scannow also restore health also
windows update troubleshooter but still same :(
You may have a corrupt cache

try this to clear WU then try WU again

...updated...

LOL.. I see @FreeBooter posted a much more elaborate script as I posted...

I note Win 11 has a different file "qmgr.db"
 

Attachments

  • ClearWU.bat
    351 bytes · Views: 3
Last edited:

My Computer

System One

  • OS
    Windows
Crashes? I would see if it's crashing with 0x00000050. If it is, reseat the RAM! Make sure the RAM slots are clean!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3405, which fixes " LogoFail" bug according to Asus)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
i have clear cached still dont kno why this 95% error :(
 

My Computer

System One

  • OS
    windows 10 pro / windows 11 pro testing
    Computer type
    PC/Desktop
    CPU
    i5 7400 3.3 GHZ turbo 3.5
    Motherboard
    ASUS H110 m-r
    Memory
    16 GB DDR4 2400
    Graphics Card(s)
    Nvidia GTX 1050 TI 4GB DX12
    Monitor(s) Displays
    HP 22
    Screen Resolution
    1920x1080
    Hard Drives
    1TB WD GReen 500GB HDD
    Internet Speed
    300 mb/s
    Browser
    Chrome
    Antivirus
    Eset
A quick update to my original post.

The problem with Windows 11 updates persists. These should be automatically installed, but they are not. When I do remember to check for updates, I see that the latest ones have not been downloaded and/or installed. Clicking on 'retry' does nothing unless I first run sfc /scannow. Sfc /scannow always finds and fixes corrupt files after which I can download and install the failed Windows updates without any problems. There must be a reason why this is happening; I'd also like to know which files are corrupted and why.

For the past couple of weeks I've been having problems with my battery draining. I contacted HP assistance and they suggested that I update my BIOS since there is a more recent version available. I was not able to update it, and thought perhaps this was due to the same problem I have with Windows updates. In fact, after running sfc /scannow, I was also able to update the BIOS.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion
    Mouse
    HP wireless rechargeable
    Browser
    Firefox
    Antivirus
    Iobit Malware Fighter (with BitDefender engine)
If running SFC and cleaning the cache has not solved the problem have you tried running DISM (after fixing problems running sfc)
First run sfc again. Then use dism to repair component store corruption.


If this does not work try a repair install of windows.

Did the BIOS update fix problems with your battery?
 

My Computers

System One System Two

  • OS
    Windows11
    Computer type
    Laptop
    Manufacturer/Model
    Huawei Matebook X Pro
    CPU
    intel 8250 I5
    Memory
    8gb
    Graphics Card(s)
    intel uhd 620
    Monitor(s) Displays
    built in laptop display
    Screen Resolution
    1920x1280
    Hard Drives
    Samsung 970 Evo 500gb M2
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Acer A515-43-R6DE
    CPU
    AMD Ryzen 7300U
    Memory
    16 GB DDR4
    Graphics card(s)
    AMD Raedon RX Vega graphics onboard
    Monitor(s) Displays
    15"6 FHD IPS Slim Bezel
    Hard Drives
    512cb PCie NVME SSD
    Case
    Pure Silver
    Mouse
    Touchpad and Logitech external mouse
    Keyboard
    Inbuilt
    Browser
    Edge
    Antivirus
    Defender

Latest Support Threads

Back
Top Bottom