Solved Can't Connect to This Network


Wynona

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Location
Arkansas
OS
Windows 11 23H2 22631.2861
I have a new HP Laptop 17" and have it set up, but no Internet. I have AT&T Fiber Optics high speed and have no problems connecting with my desktop and two other 15" laptops; an HP and a Lenovo.

When I try to connect with the new HP, I get told, "Can't Connect to This Network". I also see "Problem Loading Page". I am not asked to give a password, nor can I find a way to enter one. :-(

I am running Windows 11, and although I haven't loaded much, I'm sure I have been on the Internet with this new machine.

But right now, I'm flummoxed! Anyone know what I've done wrong?\
 

My Computers My Computers

  • At a glance

    Windows 11 23H2 22631.2861Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90...16384 MBytesIntel UHD Graphics 630
    OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    500 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!
  • At a glance

    Windows 11Intel Core i7 (10th gen) 1070016 GBIntel UHD Graphics 630
    Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    50 mbps
    Browser
    Firefox 90.2
    Antivirus
    Windows Defender
    Other Info
    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
Under the settings > WiFi page, have you checked Manage Known Networks? Does it show there as saved?
You can Forget it if it is stored, then manually add it
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
Under the settings > WiFi page, have you checked Manage Known Networks? Does it show there as saved?
You can Forget it if it is stored, then manually add it
Thank you Sir, but I finally solved it! Don't ask me how it happened; after about 50 tries, I finally have Internet on the new lappy!

I will post in detail what I went through before finally managing to get it right.
 

My Computers My Computers

  • At a glance

    Windows 11 23H2 22631.2861Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90...16384 MBytesIntel UHD Graphics 630
    OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    500 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!
  • At a glance

    Windows 11Intel Core i7 (10th gen) 1070016 GBIntel UHD Graphics 630
    Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    50 mbps
    Browser
    Firefox 90.2
    Antivirus
    Windows Defender
    Other Info
    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
After I posted my Internet dilemma, I decided to ask Copilot the question. That was a trip, but I learned a lot!

I think I went through at least six possible solutions, none of which worked. then I kinda got to the end, and Copilot told me it could walk me through to success. I was given a set of questions, which my poor tired brain was going through when something clicked and I did a couple more things. Best I can remember, it was something to do with hardware . . . whatever it was, it worked!

@dacrone I am going to look at your solution to see if it helps me remember what that last couple of clicks did.
 

My Computers My Computers

  • At a glance

    Windows 11 23H2 22631.2861Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90...16384 MBytesIntel UHD Graphics 630
    OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    500 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!
  • At a glance

    Windows 11Intel Core i7 (10th gen) 1070016 GBIntel UHD Graphics 630
    Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    50 mbps
    Browser
    Firefox 90.2
    Antivirus
    Windows Defender
    Other Info
    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
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