Windows 11 ver. 21H2 (OS Build 22000.856)
I’m not looking for a fix for this problem, although that would be great if you know of one, because all I have contacted convinced me it can’t be fixed. It is just what it is. I find that hard to believe. I’d settle for an explanation as to why it is happening if anyone can give me that. I’ll try my best to describe what steps I have taken, all with the same results – I cannot forward a specific email.
My wife and I use the same ISP’s email server- Spectrum Webmail - with email addresses ending with neo.rr.com. I receive emails each month and had been forwarding them to her. The specific email is a Discover Card statement. The statement I just received, I forwarded to her and asked that she look into the charges. I sent it 4 time to her, and she never received it. I then learned she has never received any of the statements I have forwarded to her for the Discover Card statement.
In the past I had setup a Gmail account for her and it forwards emails to her neo.rr.com account. Now the steps I took trying to get this email to reach her.
1. I sent it to her 4 times using Outlook, none even reaching her ISP’s WEBMAIL server. I was signed into it watching to see if it did.
2. I sent and forwarded other emails and they all reached her neo.rr.com account.
3. I called our ISP’s support. He had me send an email from my WEBMAIL server to her email account and it reached her. He was trying to blame Outlook. He concluded there was nothing wrong and wanted me to contact Microsoft.
4. I called the fellow who builds my computers, and he has experienced this same problem but had no solution. His problem was with a digital receipt from a membership store. He said he couldn’t even forward it to himself into another of his email accounts.
5. I sent this statement to her Gmail account it reached that account but would not forward it to her neo.rr.com account.
6. I forwarded other emails to her Gmail account, and it forwarded everyone of them to her neo.rr.com account.
7. I contacted Discover’s technical support. She tried to brush me off with a nonsense explanation believing I’d fall for it. Her explanation was that my wife’s email server probably would not accept emails from Discover or me. We both have the same email server, only with different sign in credentials. This support person couldn’t seem to understand that.
8. I gave up
Any ideas why this is happening. Again, if you have a solution, that would be great. But if not, even an explanation would be appreciated.
Thanks
I’m not looking for a fix for this problem, although that would be great if you know of one, because all I have contacted convinced me it can’t be fixed. It is just what it is. I find that hard to believe. I’d settle for an explanation as to why it is happening if anyone can give me that. I’ll try my best to describe what steps I have taken, all with the same results – I cannot forward a specific email.
My wife and I use the same ISP’s email server- Spectrum Webmail - with email addresses ending with neo.rr.com. I receive emails each month and had been forwarding them to her. The specific email is a Discover Card statement. The statement I just received, I forwarded to her and asked that she look into the charges. I sent it 4 time to her, and she never received it. I then learned she has never received any of the statements I have forwarded to her for the Discover Card statement.
In the past I had setup a Gmail account for her and it forwards emails to her neo.rr.com account. Now the steps I took trying to get this email to reach her.
1. I sent it to her 4 times using Outlook, none even reaching her ISP’s WEBMAIL server. I was signed into it watching to see if it did.
2. I sent and forwarded other emails and they all reached her neo.rr.com account.
3. I called our ISP’s support. He had me send an email from my WEBMAIL server to her email account and it reached her. He was trying to blame Outlook. He concluded there was nothing wrong and wanted me to contact Microsoft.
4. I called the fellow who builds my computers, and he has experienced this same problem but had no solution. His problem was with a digital receipt from a membership store. He said he couldn’t even forward it to himself into another of his email accounts.
5. I sent this statement to her Gmail account it reached that account but would not forward it to her neo.rr.com account.
6. I forwarded other emails to her Gmail account, and it forwarded everyone of them to her neo.rr.com account.
7. I contacted Discover’s technical support. She tried to brush me off with a nonsense explanation believing I’d fall for it. Her explanation was that my wife’s email server probably would not accept emails from Discover or me. We both have the same email server, only with different sign in credentials. This support person couldn’t seem to understand that.
8. I gave up
Any ideas why this is happening. Again, if you have a solution, that would be great. But if not, even an explanation would be appreciated.
Thanks
My Computer
System One
-
- OS
- Windows 11 Pro ver. 22H2
- Computer type
- PC/Desktop
- Manufacturer/Model
- ACPI x64-based PC
- CPU
- 12th Grn. Intel i7-12700K 3600 Mhz 12 Cores
- Motherboard
- ASUSTeK - Prime Z690-P WIFI
- Memory
- 64 GB DDR5
- Graphics Card(s)
- NVIDIA GeForce GTX 1650
- Sound Card
- NVIDIA High Definition Audio
- Monitor(s) Displays
- ViewSonic
- Screen Resolution
- 1920 x 1080
- Hard Drives
- HDS72252 5VLAT80 2 Tb ssd Hard drive
- PSU
- 850 Watt Power Supply
- Case
- 19" high desktop
- Cooling
- A lot of fans
- Keyboard
- Logitech
- Mouse
- Logitech
- Internet Speed
- 500 Mg
- Browser
- FF
- Antivirus
- Windows Defendor & Malwarebytes
- Other Info
- 2 Asus Blu-Ray burners - BW - 16D1HT