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Nuccii

Nuccii

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I need to reset my google password. First they want to send a code to my email, fine no problem, Then they want to send a second text code to my cell phone. The problem is that I do not have one capable of receiving a text message. I have tried to reach them about this and no dice. Anyone have a solution to this or a work around?
 

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Here is a link: How to recover your Google Account or Gmail - Google Account Help

About half way down the page is a section titled Can't sign in for another reason. Click on the link, get help signing in.

You'll see an option to "You can't reset your password with a code by text."

Click that option and see if that will help.
 

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Sorry, no dice. Will still ask for a second verification code
 

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Windows 11 Home12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz8GB
OS
Windows 11 Home
Computer type
Laptop
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HP ENVY x360 15 Convertible PC 15-es2000
CPU
12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
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8GB
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Built in 14 inch HD touch screen plus 22 inch Samsung S22B350
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Nuccii said:
Then they want to send a second text code to my cell phone. The problem is that I do not have one capable of receiving a text message.
Click to expand...
What kind of cell phone do you have that can not receive a text?
 

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Windows 10
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Windows 10
If there is a landline number associated with your account, you can often receive an SMS and it will be read out to you.
 

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    Acemagic LX15PRO
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@ Porthos
A land line
 

My Computer My Computer

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Windows 11 Home12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz8GB
OS
Windows 11 Home
Computer type
Laptop
Manufacturer/Model
HP ENVY x360 15 Convertible PC 15-es2000
CPU
12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
Memory
8GB
Monitor(s) Displays
Built in 14 inch HD touch screen plus 22 inch Samsung S22B350
Hard Drives
512 SSD
Antivirus
Windows defender
@ Kekper

SMS to my understanding only works in the United States and not Canada
 

My Computer My Computer

At a glance

Windows 11 Home12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz8GB
OS
Windows 11 Home
Computer type
Laptop
Manufacturer/Model
HP ENVY x360 15 Convertible PC 15-es2000
CPU
12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
Memory
8GB
Monitor(s) Displays
Built in 14 inch HD touch screen plus 22 inch Samsung S22B350
Hard Drives
512 SSD
Antivirus
Windows defender
Not the centre of the universe! Just ask a friend to text your landline.
 

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System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 26200.8737AMD Ryzen 7 5825U with Radeon Graphics16GB
    OS
    Windows 11 Pro 25H2 26200.8737
    Computer type
    Laptop
    Manufacturer/Model
    Acemagic LX15PRO
    CPU
    AMD Ryzen 7 5825U with Radeon Graphics
    Motherboard
    BIOS CT_BI_AMI_LX15PRO_AB8139_A-004
    Memory
    16GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 2TB
    Internet Speed
    30 Mbps
    Browser
    Brave
    Antivirus
    Webroot SecureAnywhere Complete beta

  • At a glance

    Windows 11 Pro 23H2 22631.2506Atom N450 1.66GHz2GB
    Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
  • Acer Swift SF114-34 laptop
    OS Windows 11 Pro 26200.8737
    CPU Pentium Silver N6000
    RAM 4GB
    BIOS v1.17
    SSD Samsung 970 EVO Plus SSD 2TB (an upgrade)
I must be missing something.

I thought Google only tried to use the secondary notification method if the first one did not work.

Denis
 

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Windows 11 Home x64 Version 25H2 Build 26200....
OS
Windows 11 Home x64 Version 25H2 Build 26200.8037
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