Continual pop-ups


T

toggart

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Windows 11
I downloaded a piece of software called Shutter Encoder and since then I get constant pop-ups from various sites appearing telling me I have a bad virus and need to scan now, which I do and find no virus. I scanned 2,500,000 items with Norton and found no virus. I deleted Shutter Encoder but it made no difference, I still have these pop-ups appearing. What can I do?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    Intel core i9
    Motherboard
    ASUS Prime Z790-A
    Memory
    64GB RAM
    Graphics Card(s)
    MSI Geforce RTX4090 Ventus
    Hard Drives
    SSD 4TB and SSD 1TB
I got an E-Mail couple weeks ago saying my McAfee had been renewed but it had come with a new computer and the first thing after setup I uninstalled it. My wife got a similar thing supposedly from Norton just today. Checked the bank and nothing about either showing there. The messages are spoofs/phishing attempts.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
toggart said:
I downloaded a piece of software called Shutter Encoder and since then I get constant pop-ups from various sites appearing telling me I have a bad virus and need to scan now, which I do and find no virus. I scanned 2,500,000 items with Norton and found no virus. I deleted Shutter Encoder but it made no difference, I still have these pop-ups appearing. What can I do?
Click to expand...
You mean browser popups surely, since you mention several sites.
Just clear your browser cache and cookies.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & IGB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 13 (Trixie)
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Where did you get Shutter Encoder from? It should be clean, but some sites are adding their apps into installers.

And if you post a picture of pop up it would be easier to find the culprit
 

My Computers

System One System Two

  • OS
    Windows 10 Pro, Windows 11 Dev
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel I3 10100
    Motherboard
    ASUS B460M
    Memory
    16 GB DDR4 Crucial
    Graphics Card(s)
    Intel on chip
    Sound Card
    Realtek onboard
    Monitor(s) Displays
    ASUS 24, LG 24
    Screen Resolution
    Full HD x 2
    Hard Drives
    kingston A2000 NVMe PCIe 500 GB
    PSU
    LC Power 650W
    Case
    Noname
    Cooling
    Air 2x 120mm
    Keyboard
    Cherry G-81
    Mouse
    Logitech M500
    Internet Speed
    100/20
    Browser
    Firefox, Vivaldi
    Antivirus
    MS Defender
  • Operating System
    Windows 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS/Vivobook Flip 14
    CPU
    Ryzen 7 4700u
    Memory
    8 GB DDR4
    Graphics card(s)
    AMD Vega
    Sound Card
    Realtek onboard
    Monitor(s) Displays
    14"
    Screen Resolution
    FullHD
    Hard Drives
    512 Samsung NVMe PCIe
    PSU
    -
    Case
    Laptop
    Mouse
    Touchpad, Touchscreen
    Internet Speed
    100/20
    Browser
    Firefox, Vivaldi
    Antivirus
    MS Defender
Forgive my ignorance. I tried to find browser cache and cookies but it keeps taking me to the internet. What should I do in terms of exactly which buttons to press etc? Thankyou.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    Intel core i9
    Motherboard
    ASUS Prime Z790-A
    Memory
    64GB RAM
    Graphics Card(s)
    MSI Geforce RTX4090 Ventus
    Hard Drives
    SSD 4TB and SSD 1TB
1702075503902.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    Intel core i9
    Motherboard
    ASUS Prime Z790-A
    Memory
    64GB RAM
    Graphics Card(s)
    MSI Geforce RTX4090 Ventus
    Hard Drives
    SSD 4TB and SSD 1TB

My Computer

System One

  • OS
    Windows 10
Here is another1702075944051.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    Intel core i9
    Motherboard
    ASUS Prime Z790-A
    Memory
    64GB RAM
    Graphics Card(s)
    MSI Geforce RTX4090 Ventus
    Hard Drives
    SSD 4TB and SSD 1TB
and two more1702076084029.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    Intel core i9
    Motherboard
    ASUS Prime Z790-A
    Memory
    64GB RAM
    Graphics Card(s)
    MSI Geforce RTX4090 Ventus
    Hard Drives
    SSD 4TB and SSD 1TB
Thank you. When I click Settings I get I get Page Settings for layout etc
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    Intel core i9
    Motherboard
    ASUS Prime Z790-A
    Memory
    64GB RAM
    Graphics Card(s)
    MSI Geforce RTX4090 Ventus
    Hard Drives
    SSD 4TB and SSD 1TB
Go to Chrome web store and install the extension Ghostery or Popup Blocker Strict. If those are popping up in their own windows those will stop them. Also go into the settings and edit what @Porthos linked for you.
 

My Computer

System One

  • OS
    Windows 11 Pro
I've done it using ... Thank you very much!!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    Intel core i9
    Motherboard
    ASUS Prime Z790-A
    Memory
    64GB RAM
    Graphics Card(s)
    MSI Geforce RTX4090 Ventus
    Hard Drives
    SSD 4TB and SSD 1TB
Usually just clearing out temporary files and cookies in your Web Browser will stop them.

Go to the 3 dots top right of your Web Browser, just under the Close Window cross.
(Not the cog under that which is part of the Microsoft Start page settings).

close to the bottom is

Settings > Privacy, search, and services > scroll down to Clear Browsing Data > Choose what to clear.

Choose, Time range All time. Tick at least the first 4 boxes, maybe some others > Clear Now.

Also for notifications
Settings > Cookies and site permissions > All permissions > Notifications > Ask before sending toggle Off.

Check your blocked and allowed lists. I have none in the allowed list and about 20 in the blocked list.

You seem to have done it now.
 

My Computer

System One

  • OS
    Windows 11
Helmut said:
Also for notifications
Settings > Cookies and site permissions > All permissions > Notifications > Ask before sending toggle Off.

Check your blocked and allowed lists. I have none in the allowed list and about 20 in the blocked list.
Click to expand...
I do that with all browsers for all my clients.

1702082157543.png
 

My Computer

System One

  • OS
    Windows 10

My Computers

System One System Two

  • OS
    Windows 10 Pro, Windows 11 Dev
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel I3 10100
    Motherboard
    ASUS B460M
    Memory
    16 GB DDR4 Crucial
    Graphics Card(s)
    Intel on chip
    Sound Card
    Realtek onboard
    Monitor(s) Displays
    ASUS 24, LG 24
    Screen Resolution
    Full HD x 2
    Hard Drives
    kingston A2000 NVMe PCIe 500 GB
    PSU
    LC Power 650W
    Case
    Noname
    Cooling
    Air 2x 120mm
    Keyboard
    Cherry G-81
    Mouse
    Logitech M500
    Internet Speed
    100/20
    Browser
    Firefox, Vivaldi
    Antivirus
    MS Defender
  • Operating System
    Windows 10 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS/Vivobook Flip 14
    CPU
    Ryzen 7 4700u
    Memory
    8 GB DDR4
    Graphics card(s)
    AMD Vega
    Sound Card
    Realtek onboard
    Monitor(s) Displays
    14"
    Screen Resolution
    FullHD
    Hard Drives
    512 Samsung NVMe PCIe
    PSU
    -
    Case
    Laptop
    Mouse
    Touchpad, Touchscreen
    Internet Speed
    100/20
    Browser
    Firefox, Vivaldi
    Antivirus
    MS Defender
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