Personalization Customize OEM Support Information in Windows 11


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Support_banner.png

This tutorial will show you how to customize the OEM support information for your Windows 11 PC.

The OEM (Original Equipment Manufacturer) support information in Windows includes the manufacturer, support phone, support hours, and support website for your PC.

If you purchased a PC from a vendor, it'll usually already have all of the OEM support information under "Support" on the Settings > System > About page.

If you build your own PCs, then you can add your own custom support information.


You must be signed in as an administrator to add or customize OEM support information.


EXAMPLE: OEM Support Information in Settings

Support_in_Settings.png



Here's How:

1 Open Registry Editor (regedit.exe).

2 Navigate to the key below in the left pane of Registry Editor. (see screenshot below)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\OEMInformation

OEMInformation_regedit.png

3 Do step 4 (manufacturer), step 5 (phone), step 6 (hours), and/or step 7 (website) below for which OEM information you want to add, remove, or customize. When finished, go to step 8 below.


4 To Add, Remove, or Customize Manufacturer

This specifies the name of the manufacturer with a maximum length of 256 characters.


A) In the right pane of the OEMInformation key, double click/tap on the Manufacturer string value to modify it. (see screenshot below step 2)​

If you don't have a Manufacturer string value, right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type Manufacturer for the name, and press Enter.

If you want to remove the manufacturer information, right click or press and hold on the Manufacturer string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.


B) Type the name your want for the manufacturer, click/tap on OK, and go to step 3 above. (see screenshot below)​

Manufacturer.png


5 To Add, Remove, or Customize Phone

This specifies the phone number(s) to call for support for the OEM with a maximum length of 256 characters.


A) In the right pane of the OEMInformation key, double click/tap on the SupportPhone string value to modify it. (see screenshot below step 2)​

If you don't have a SupportPhone string value, right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type SupportPhone for the name, and press Enter.

If you wanted to remove the support phone information, right click or press and hold on the SupportPhone string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.


B) Type the support phone number(s) you want, click/tap on OK, and go to step 3 above. (see screenshot below)​

SupportPhone.png


6 To Add, Remove, or Customize Hours

This specifies the hours that support is available for the OEM with a maximum length of 256 characters.


A) In the right pane of the OEMInformation key, double click/tap on the SupportHours string value to modify it. (see screenshot below step 2)​

If you don't have a SupportHours string value, right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type SupportHours for the name, and press Enter.

If you want to remove the support hours information, right click or press and hold on the SupportHours string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above.


B) Type the support hours you want, click/tap on OK, and go to step 3 above. (see screenshot below)​

SupportHours.png

7 To Add, Remove, or Customize Website

This specifies the support website page URL for the OEM.


A) In the right pane of the OEMInformation key, double click/tap on the SupportURL string value to modify it. (see screenshot below step 2)​

If you don't have a SupportURL string value, right click or press and hold on an empty space in the right pane of the OEMInformation key, click/tap on New, click/tap on String Value, type SupportURL for the name, and press Enter.

If you want to remove the website information, right click or press and hold on the SupportURL string value, click/tap on Delete, click/tap on Yes when prompted to confirm, and go to step 3 above. Website info will only actually get removed when you remove all the other support info.


B) Type the URL of the website you want (ex: https://www.elevenforum.com/), click/tap on OK, and go to step 3 above. (see screenshot below)​

SupportURL.png


8 When finished, you can close Registry Editor if you like.


That's it,
Shawn Brink


 

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Hello there, any idea why Model and Logo values are not shown?
 

My Computer

System One

  • OS
    11 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel
    Motherboard
    Asus Strix
    Memory
    Corsair
    Graphics Card(s)
    Asus Strix
    Monitor(s) Displays
    Asus
    Screen Resolution
    4K
    Hard Drives
    Samsung 980 Pro 2TB
    PSU
    Corsair HX1000i
    Case
    Corsair SPEC-ALPHA
    Cooling
    Corsair iCUE H100i
Hello there, any idea why Model and Logo values are not shown?

Hello, :)

Unfortunately, Model and Logo do not show anything under Support in Windows 11.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1 14-eu0098nr (2024)
    CPU
    Intel Core Ultra 7 155H 4.8 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Graphics card(s)
    Integrated Intel Arc
    Sound Card
    Poly Studio
    Monitor(s) Displays
    14" 2.8K OLED multitouch
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 TB PCIe NVMe M.2 SSD
    Internet Speed
    Intel Wi-Fi 7 BE200 (2x2) and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender and Malwarebytes Premium

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