cyberlink black screening content on resume from screensaver, hdcp handshake issue?


xraiderv1

crazy titan
VIP
Local time
6:54 AM
Posts
46
Location
...I have absolutely no bloody idea
OS
windows 11
Device name: REDACTED
Processor AMD: Ryzen 5 7600X 6-Core Processor 4.70 GHz
Installed RAM: 32.0 GB (31.1 GB usable)
GPU: XFX Speedster SWFT 210 Radeon RX 6600 CORE 8GB
Device ID: REDACTED
Product ID: REDACTED
System type: 64-bit operating system, x64-based processor
Pen and touch: No pen or touch input is available for this display
display count: 2
playback device: Asus external desktop blu-ray drive

-------

os/software
Edition: Windows 11 Home
Version: 23H2
Installed on: ‎7/‎12/‎2023
OS build: 22631.4602
Experience: Windows Feature Experience Pack 1000.22700.1055.0
cyberlink powerdvd edition 20

-------

so, today I tossed in john wick to my asus external bluray drive to watch, and had to step away for half an hour.

I came back and on resuming from screensaver(note the displays never turned off, display power off is disabled) the content in cyberlink powerdvd black screened.

the UI was still present.

so I clicked play and the program proceeded to go unresponsive, I closed it through task manager.

note, remaining system interactivity was never lost.

relaunching and immediately attempting to load the disc saw cyberlink stop responding, whereupon it was force closed through task manager.

a subsequent relaunch saw the program running normally.

next I started troubleshooting.

I loaded another movie, kong skull island, and having opened up settings and screensaver settings, played the movie, paused it, and then previewed my screensaver(photos slideshow).

on resume, the movie promptly content promptly blacked right out.

next I clicked play..the program immediately locked itself up.

I next closed the software, waited a mo, relaunched, and loaded up the movie.

previewed screensaver.

next I clicked the stop button.

then I clicked launch movie.

it played straight away and even asked me if I wanted to resume where I was.

so I grabbed a stack of random blurays off my shelf and proceeded to run the above, and then tried it in windowed mode, moving from one display to another.

I was able to reproduce the failure mode every single time, and further able to reproduce the workaround every single time. (wake, click stop, click launch)

does this read as a buddy of mine suggested, as an HDCP issue, likely a handshake issue, of some sort?
 
Windows Build/Version
build 22631.4602, version 23h2, home edition

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    user built custom
    CPU
    amd ryzen 5 7600x
    Motherboard
    gigabyte aorus elite ax rev 1.0
    Memory
    CORSAIR - VENGEANCE RGB 32GB (2PK 16GB) 5600MHz DDR5 C36
    Graphics Card(s)
    XFX Speedster SWFT 210 Radeon RX 6600
    Sound Card
    n/a
    Monitor(s) Displays
    AOC Gaming 24G2S 24” Frameless Gaming Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    2x wd black sn770 1tb m.2 drives, one 2tb crucial bx500 ssd
    PSU
    corsair rmx850x
    Case
    corsair airflow 4000d
    Cooling
    4 noctua 120mm case fans, one DeepCool AK400 ZERO DARK PLUS CPU Air Cooler
    Keyboard
    razor black widow v3
    Mouse
    razor basilisk v3
    Internet Speed
    1gb
    Browser
    firefox
    Antivirus
    windows defender
    Other Info
    windows 11: 22h2 os build 22621.3007
that was something I tried this morning, and it made zero difference.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    user built custom
    CPU
    amd ryzen 5 7600x
    Motherboard
    gigabyte aorus elite ax rev 1.0
    Memory
    CORSAIR - VENGEANCE RGB 32GB (2PK 16GB) 5600MHz DDR5 C36
    Graphics Card(s)
    XFX Speedster SWFT 210 Radeon RX 6600
    Sound Card
    n/a
    Monitor(s) Displays
    AOC Gaming 24G2S 24” Frameless Gaming Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    2x wd black sn770 1tb m.2 drives, one 2tb crucial bx500 ssd
    PSU
    corsair rmx850x
    Case
    corsair airflow 4000d
    Cooling
    4 noctua 120mm case fans, one DeepCool AK400 ZERO DARK PLUS CPU Air Cooler
    Keyboard
    razor black widow v3
    Mouse
    razor basilisk v3
    Internet Speed
    1gb
    Browser
    firefox
    Antivirus
    windows defender
    Other Info
    windows 11: 22h2 os build 22621.3007
its looking increasingly like its an HDCP issue, I just dont know where the issue is occurring.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    user built custom
    CPU
    amd ryzen 5 7600x
    Motherboard
    gigabyte aorus elite ax rev 1.0
    Memory
    CORSAIR - VENGEANCE RGB 32GB (2PK 16GB) 5600MHz DDR5 C36
    Graphics Card(s)
    XFX Speedster SWFT 210 Radeon RX 6600
    Sound Card
    n/a
    Monitor(s) Displays
    AOC Gaming 24G2S 24” Frameless Gaming Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    2x wd black sn770 1tb m.2 drives, one 2tb crucial bx500 ssd
    PSU
    corsair rmx850x
    Case
    corsair airflow 4000d
    Cooling
    4 noctua 120mm case fans, one DeepCool AK400 ZERO DARK PLUS CPU Air Cooler
    Keyboard
    razor black widow v3
    Mouse
    razor basilisk v3
    Internet Speed
    1gb
    Browser
    firefox
    Antivirus
    windows defender
    Other Info
    windows 11: 22h2 os build 22621.3007
I'm also having the hdcp issue with my computer using both 22 and 23 ultra so something has changed. Funny thing is that it passed the advisor check so I'm not sure whether its a windows issue or a driver issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i9 14900k, Intel UHD 770 integrated
    Motherboard
    Gigabyte Z790 Aorus Master X
    Memory
    32gb G.Skill Trident Z5 7200
    Graphics Card(s)
    Gigabyte RTX 4090 Gaming OC
    Sound Card
    EVGA Nu Audio, Razer Kraken V3 Pro, Realtek Onboard
    Monitor(s) Displays
    Dell U4025QW, Benq EX3415R nano IPS monitors
    Screen Resolution
    5120X2160, 3440X1440
    Hard Drives
    Samsung 970 Pro, Samsung 850 Pro, Crucial MX500, WD Black SN700, WD Black 8tb HD
    PSU
    FSP Hydro PTM Pro 1350w
    Case
    Thermaltake Level 20 XT
    Cooling
    ARCTIC Liquid Freezer III 420 ARGB in push/pull, Antec Prism X 120mm ARGB Fans x 15
    Keyboard
    Razer Blackwidow V4 Pro
    Mouse
    Corsair Dark Core Pro SE on an Asus ROG Balteus Qi pad
    Internet Speed
    950 Mbps cable primary, 6Mbps secondary vdsl
    Browser
    Chrome primary, FF-Edge-IE secondary
    Antivirus
    Norton 360 Premium
    Other Info
    I sit on a Secret Lab Titan XL 2020 chair.😍
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    2023 Acer Predator Helios 18
    CPU
    Intel 14900HX
    Motherboard
    factory
    Memory
    32gb ddr 5 5600
    Graphics card(s)
    Nvidia RTX 4090 mobile
    Sound Card
    onboard
    Monitor(s) Displays
    18" 250hz IPS
    Screen Resolution
    2560X1600
    PSU
    factory 330W
    Case
    factory
    Cooling
    factory
    Keyboard
    individual key argb
    Mouse
    touchpad
    Internet Speed
    WiFi 7, 2.5gb ethernet
    Browser
    Chrome primary, FF-IE and Edge secondary
    Antivirus
    Norton 360 Premium

Latest Support Threads

Back
Top Bottom