Dell Inspiron Laptop Freezes Often

Hello,

I have a Dell Inspiron 3793 with Windows 11, all updates were installed.

Lately my laptop freezes very often, almost every 20 minutes or so and usually lasts about 5 minutes then it's back to normal. I have done the sfc scann and it didn't find any issues, did virus check with AVG and Malwarebytes, nothing detected.

Anyone could tell me what could be the issues that causing the freezes ?

Any comments/suggestions are much appreciated.

Thank you.

Hi,

Follow the steps in the document linked below please: BSOD - Posting Instructions
@zbook usually is the specialist for those types of issues.

Hi Oat,

I followed your instruction and download the file, then I clicked the shortcut and the attached appeared. So now what should I do?

Thank you.

I downloaded it again, opened it and the same error appeared in the cmd window.