Dell is putting me thru hell on a Brand New Workstation


sean

New member
Thread Starter
Local time
2:48 PM
Posts
28
OS
Win 7
I was never able to get past lower level support to get to someone who COULD help me. Once I was able to, they stuck with me.
Please tell me how do I get past current people I am working ?
Last engineer who I worked with told them that it's not going to work without 2 Full length X16 slots. That was two weeks ago.
Since I didn't hear from them I wrote to Workstation Sales mgr who is above my sales guy & told her that your own engineer says it wont work. She didn't reply & instead sales guy wrote to me saying he apologizes for not answering for a week he & he has asked the opinion of another senior engineer as to what to do, meaning give me another model with 2 X16 slots OR there is nothing wrong with current configuration. Not in exact words but basically that seemed to be the implication.
That was a week ago & I haven't heard from them.
The Sales manager in charge of workstations keeps asking the sales guy to answer my querry.
So it is kicking can OR like a football situation.
I don't know who is above these two people.
 

My Computer

System One

  • OS
    Win 7
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell T-7500
    CPU
    Intel Xeon E5645@2.4 GHz
    Memory
    12 GB

sean

New member
Thread Starter
Local time
2:48 PM
Posts
28
OS
Win 7
When you purchased from Dell, you could have returned the system within the 30 day return window without any hassle. Now, you are basically at the mercy of Dell wanting to do what's right.
I have taken extreme precautions with everything on record. 15 days after they installed & when 4 engineers couldn't do anything, I told them point blank that I am telling you right now that if you can not give me a new working system or another with 2 X16 slot, then as of today I want my money back so that you will not in future tell me my trial 30 day is over.
I think that has probably pissed them off.
I have every day, date, time, engineers names, arrival date, installation date, everything on record & have sent them all these records by email. If I took legal action, it is a slam dunk case.
 

My Computer

System One

  • OS
    Win 7
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell T-7500
    CPU
    Intel Xeon E5645@2.4 GHz
    Memory
    12 GB

sean

New member
Thread Starter
Local time
2:48 PM
Posts
28
OS
Win 7
Having 12 video outputs doesn't necessarily mean one can run all 12 at one time if the OS limits it.
Now after this ordeal I have found that there are private companies building & selling almost identical systems like mine new one, starting with 4 & upto 12 Monitors + Exact T-600 cards + Win-11.
 

My Computer

System One

  • OS
    Win 7
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell T-7500
    CPU
    Intel Xeon E5645@2.4 GHz
    Memory
    12 GB

sean

New member
Thread Starter
Local time
2:48 PM
Posts
28
OS
Win 7
Send it back and get your refund. Life's too short.
As I wrote above I already told them in writhing that either send me a new system or money back. I just can't send it back without their approval.
 

My Computer

System One

  • OS
    Win 7
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell T-7500
    CPU
    Intel Xeon E5645@2.4 GHz
    Memory
    12 GB

sean

New member
Thread Starter
Local time
2:48 PM
Posts
28
OS
Win 7
Are the monitors with the resolution issues connected to that GPU on the modified X4 slot?
I disconnected monitors on X4 slot & kept 4 monitors on X16 slot & still had the same problem.
 

My Computer

System One

  • OS
    Win 7
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell T-7500
    CPU
    Intel Xeon E5645@2.4 GHz
    Memory
    12 GB

Fabler2

Well-known member
Power User
VIP
Local time
10:18 AM
Posts
1,689
OS
Win 11 Pro & Dev.
I certainly wouldn't wait a week for a reply. One day at the most. Send an email to say that their engineers failed to get the system running correctly multiple times and that you will now only accept a refund as the system is not fit for purpose. Always politely of course. Then send a reminder email every other day until you get a reply.
That's what I would do.
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

sean

New member
Thread Starter
Local time
2:48 PM
Posts
28
OS
Win 7
That makes no sense. No manufacturer would cut a PCI slot to hold a card as it creates performance, security, and safety issue. I'm afraid you got bad info there.
I was etching to see where & how they shoved the second card when the box was sitting in my office for 5 days. I didn't want to open it & give them any excuses should something went wrong.
As soon as installation guy came in & opened the box, I told him to open the system side door & WALLA ! There it was in X4 slot with one open end. We both took pictures with our cell phones.

Yes, there are videos on you tube advising to cut one end with caution & they say it works.
 

My Computer

System One

  • OS
    Win 7
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell T-7500
    CPU
    Intel Xeon E5645@2.4 GHz
    Memory
    12 GB

sean

New member
Thread Starter
Local time
2:48 PM
Posts
28
OS
Win 7
That said, your problem here is you let the issue seep into 4 months, so I'm not sure how Dell or whoever sold you the PC will view that.
I think you haven't read my thread OR read it when you were extremely tired after whole days work or overtime. I have written to them just after 15 days when 4 engineers failed for a new system or money back. I did not wait a day more than 15 days. Where did you read 4 months ? Please quote if I did.
 

My Computer

System One

  • OS
    Win 7
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell T-7500
    CPU
    Intel Xeon E5645@2.4 GHz
    Memory
    12 GB

SlicEnDicE

Well-known member
Power User
VIP
Local time
12:18 PM
Posts
1,024
Location
Finland
OS
Windows 11 Pro build 10.0.25174.1010 (Dev Channel)
There it was in X4 slot with one open end
Yes this is very common type of slots on custom motherboards. Nothing special really, except that only 4 PCIe lanes can be used instead of 16.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 10.0.25174.1010 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

SlicEnDicE

Well-known member
Power User
VIP
Local time
12:18 PM
Posts
1,024
Location
Finland
OS
Windows 11 Pro build 10.0.25174.1010 (Dev Channel)
I disconnected monitors on X4 slot & kept 4 monitors on X16 slot & still had the same problem.
If you still have the same issue, then it is very weird...sounds like only 4 PCIe lanes are in use on the 16x slot when the other PCIe slot is occupied with a card...but then again, you should have same issue on the other card in this case (2 monitors at full resolution and 2 with less pixels).

Could the card be faulty somehow?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 10.0.25174.1010 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

SlicEnDicE

Well-known member
Power User
VIP
Local time
12:18 PM
Posts
1,024
Location
Finland
OS
Windows 11 Pro build 10.0.25174.1010 (Dev Channel)
What if you disconnect everything from the GPU in 16x slot and only use 4 monitors in the 4x slot card? Will all the displays have same resolution, or will 2 displays run at lower resolution?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 10.0.25174.1010 (Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech G710+
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

badrobot

Well-known member
MVP
Power User
VIP
Local time
5:18 AM
Posts
889
Location
Toronto, CANADA
OS
Windows 11 Pro
As I wrote above I already told them in writhing that either send me a new system or money back. I just can't send it back without their approval.
How do you intend to get return approval? You need to go to online support page and initiate the return process if you haven't done so.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
    Graphics Card(s)
    ASUS GTX 1070 8GB ROG
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 600 Watts Gold
    Case
    Deepcool Genome II
    Cooling
    Deepcool Fryzen
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Samsung M.2
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Mouse
    Logitech G402
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)

Dru2

Well-known member
Power User
VIP
Local time
5:18 AM
Posts
2,085
Location
Virginia
OS
Windows 11 Pro 21H2 (22000.795)
Then I tried to find out where will they put 2 Full length GPUs & someone told me that probably they will cut one end of X4 slot & put it there & he was right. So they did put 1 GPU in X16 slot & 2nd in X4 slot.
That makes no sense. No manufacturer would cut a PCI slot to hold a card as it creates performance, security, and safety issue. I'm afraid you got bad info there.
As soon as installation guy came in & opened the box, I told him to open the system side door & WALLA ! There it was in X4 slot with one open end. We both took pictures with our cell phones.
That makes no sense and by the tech guy himself taking a photo says a lot. Why he didn't comment on that is questionable at best, dubious at most. Anyway, if you have the photo can you post here so we may get to the bottom of this.

Yes, there are videos on you tube advising to cut one end with caution & they say it works.
1) Yes, it is possible to modify a "GPU" to fit in a PCIe X4 slot (cutting a 16X Graphics Card to Size) and make it work. But that's a hack job any reputable vendor would/should avoid.

All that said, is it possible that's what Dell did? Being a company that produces PC's, I supposed they can modify anything, but they also don't make all the parts that go into their PC's so that also hold them to some design limitations where they "can't" modify certain parts or pieces.

Again, a photo is worth a thousand words.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

Dru2

Well-known member
Power User
VIP
Local time
5:18 AM
Posts
2,085
Location
Virginia
OS
Windows 11 Pro 21H2 (22000.795)
That said, your problem here is you let the issue seep into 4 months, so I'm not sure how Dell or whoever sold you the PC will view that.
I think you haven't read my thread OR read it when you were extremely tired after whole days work or overtime. I have written to them just after 15 days when 4 engineers failed for a new system or money back. I did not wait a day more than 15 days. Where did you read 4 months ? Please quote if I did.
Sorry I misread the post, I see it's "more than a month", not four...
It has been more than a month & 4 different Dell & other engineers have not solved a single issue & Dell is giving me a run around with excuses
It appears Dell is trying to (did?) run out your 30-day return period. I say again, if you paid with a credit card you may have protections where the CC company can help get your money back.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

wordsworth

Active member
Member
Local time
5:18 AM
Posts
147
OS
Windows 11 Pro
Oddly enough it appears Dell might have mobos with open end X4 slots (click on the pic of one here to see it up close under redxps630's reply). I'm not saying Dell did not hack the OP's mobo to get the same result though. If they did this system should be sent right back for a refund.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 10000
    CPU
    Core i7 10700K 3.8 GHz
    Motherboard
    Asus ROG Strix Z590-A Gaming Wifi
    Memory
    Corsair Vengeance LPX DDR4 32GB 3200MHz
    Graphics Card(s)
    Asus Radeon RX480 Strix 8GB
    Sound Card
    Asus Xonar DSX
    Monitor(s) Displays
    HP 2709m
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro M.2 SSD 500GB; Samsung 980 M.2 SSD 1TB
    PSU
    Thermaltake Toughpower Grand Platinum 850W
    Case
    Fractal Design Meshify 2
    Cooling
    CPU-Noctua NH D15 Chromax, GPU-Stock, Case-Noctua Chromax 3x140
    Keyboard
    Microsoft Natural Ergo 4000
    Mouse
    HP X500
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    Klipsch Promedia 5.1 THX
    Asus External Blu-Ray 16D1X-USB 3.0
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Wordsworth 6000
    CPU
    Core i7 6700K 4.0 GHz
    Motherboard
    Asus Z170 Pro
    Memory
    Corsair Vengeance LPX DDR4 32GB 3000MHz
    Graphics card(s)
    Asus GeForce GTX 1050 Ti
    Sound Card
    Asus Xonar SE
    Monitor(s) Displays
    HP X24ih
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p M.2 SSD 500GB; Intel 540 SSD 480GB; Intel 335 SSD 240GB
    PSU
    Thermaltake Toughpower GF1 750W
    Case
    Lian Li PC-B70
    Cooling
    CPU- Noctua NH-D15; GPU-Stock; Case-Noctua Chromax 2x140, 2x120
    Mouse
    Microsoft Wireless Comfort 5050
    Keyboard
    Microsoft Wireless Comfort 5050
    Internet Speed
    Cable
    Browser
    Vivaldi, MS Edge
    Antivirus
    Malwarebytes 4.4.3, Windows Defender
    Other Info
    HP bd 340
    HP bd 240
    Denon DRA-800H
    Klipsch RP-600M
    Klipsch R-100SW (2)

Dru2

Well-known member
Power User
VIP
Local time
5:18 AM
Posts
2,085
Location
Virginia
OS
Windows 11 Pro 21H2 (22000.795)
Oddly enough it appears Dell might have mobos with open end X4 slots (click on the pic of one here to see it up close under redxps630's reply). I'm not saying Dell did not hack the OP's mobo to get the same result though. If they did this system should be sent right back for a refund.
Now that you've shown it, yes, I've seen those type slots. I want to say my old Abit or Intel board had those, but I can't remember.

I guess I was so focused on "cut" that I didn't stop to think about those type slots. Thanks for the post that "may" clarify a lot.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.795)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
Top Bottom