Dell Laptops not starting. Any ideas?


My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7 10700
    Motherboard
    Dell
    Memory
    128gb crucial
    Graphics Card(s)
    nVidia RTX 2070 super
    Sound Card
    Dell
    Monitor(s) Displays
    2 24 inch Dell ultrasharp displays one touch enabled for video and photo editing
    Screen Resolution
    1080p
    Hard Drives
    Main Drive- XPG 2tb, Project drive - Kingston 1tb, Scratch drive - Kingston 512gb, Storage drive - Seagate barracuda 8tb
    PSU
    Dell
    Case
    Dell
    Cooling
    Custom Noctua setup
    Keyboard
    Vital Pro keyboard
    Mouse
    Vital Pro mouse
    Internet Speed
    Bell fibe 1.0 gbps
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Various printers, card readers, scanners etc for creative work. I built a NAS out of my old acer AC100 4 bay hot swap server with Xeon processor.
  • Operating System
    WIndows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5406 2 in 1
    CPU
    intel i7 1165G7
    Motherboard
    dell
    Memory
    64gb of Ballistix DD4 ram
    Graphics card(s)
    Iris Xe
    Sound Card
    dell
    Monitor(s) Displays
    14 inch touchscreen, plus a second 14 inch touchscreen via HDMI while on location
    Screen Resolution
    1080p
    Hard Drives
    Main drive - 2tb XPG, Storage drive - 1tb Seagate portable drive
    PSU
    dell plus a compact charger for travel
    Case
    dell
    Cooling
    repasted stock coolers
    Browser
    Edge
    Antivirus
    defender
    Other Info
    Thinking about getting an eGpu for this system to take on the road with us.
I did the F12 hardware test and everything passed without issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7 10700
    Motherboard
    Dell
    Memory
    128gb crucial
    Graphics Card(s)
    nVidia RTX 2070 super
    Sound Card
    Dell
    Monitor(s) Displays
    2 24 inch Dell ultrasharp displays one touch enabled for video and photo editing
    Screen Resolution
    1080p
    Hard Drives
    Main Drive- XPG 2tb, Project drive - Kingston 1tb, Scratch drive - Kingston 512gb, Storage drive - Seagate barracuda 8tb
    PSU
    Dell
    Case
    Dell
    Cooling
    Custom Noctua setup
    Keyboard
    Vital Pro keyboard
    Mouse
    Vital Pro mouse
    Internet Speed
    Bell fibe 1.0 gbps
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Various printers, card readers, scanners etc for creative work. I built a NAS out of my old acer AC100 4 bay hot swap server with Xeon processor.
  • Operating System
    WIndows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5406 2 in 1
    CPU
    intel i7 1165G7
    Motherboard
    dell
    Memory
    64gb of Ballistix DD4 ram
    Graphics card(s)
    Iris Xe
    Sound Card
    dell
    Monitor(s) Displays
    14 inch touchscreen, plus a second 14 inch touchscreen via HDMI while on location
    Screen Resolution
    1080p
    Hard Drives
    Main drive - 2tb XPG, Storage drive - 1tb Seagate portable drive
    PSU
    dell plus a compact charger for travel
    Case
    dell
    Cooling
    repasted stock coolers
    Browser
    Edge
    Antivirus
    defender
    Other Info
    Thinking about getting an eGpu for this system to take on the road with us.
Have you tried a BIOS reset? Before that though, make sure you have either decrypted your drives or have the Bitlocker keys available to unlock the Bitlocked drives.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2 26200.8457 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Win 11 Pro 25H2 26200.8521(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
Have you tried a BIOS reset? Before that though, make sure you have either decrypted your drives or have the Bitlocker keys available to unlock the Bitlocked drives.
I have not done a bios reset yet. Maybe my next option. I have the bitlocker key saved. I have used it a few times already. I will look into that as well.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7 10700
    Motherboard
    Dell
    Memory
    128gb crucial
    Graphics Card(s)
    nVidia RTX 2070 super
    Sound Card
    Dell
    Monitor(s) Displays
    2 24 inch Dell ultrasharp displays one touch enabled for video and photo editing
    Screen Resolution
    1080p
    Hard Drives
    Main Drive- XPG 2tb, Project drive - Kingston 1tb, Scratch drive - Kingston 512gb, Storage drive - Seagate barracuda 8tb
    PSU
    Dell
    Case
    Dell
    Cooling
    Custom Noctua setup
    Keyboard
    Vital Pro keyboard
    Mouse
    Vital Pro mouse
    Internet Speed
    Bell fibe 1.0 gbps
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Various printers, card readers, scanners etc for creative work. I built a NAS out of my old acer AC100 4 bay hot swap server with Xeon processor.
  • Operating System
    WIndows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5406 2 in 1
    CPU
    intel i7 1165G7
    Motherboard
    dell
    Memory
    64gb of Ballistix DD4 ram
    Graphics card(s)
    Iris Xe
    Sound Card
    dell
    Monitor(s) Displays
    14 inch touchscreen, plus a second 14 inch touchscreen via HDMI while on location
    Screen Resolution
    1080p
    Hard Drives
    Main drive - 2tb XPG, Storage drive - 1tb Seagate portable drive
    PSU
    dell plus a compact charger for travel
    Case
    dell
    Cooling
    repasted stock coolers
    Browser
    Edge
    Antivirus
    defender
    Other Info
    Thinking about getting an eGpu for this system to take on the road with us.
You mentioned that you install the latest drivers from Intel. Since this is happening on all your Dell laptops, my guess is that the latest Intel driver is the problem. I would run Dell SupportAssist and see if it loads drivers designed for your laptops and that will work.

I've had several Dell XPS laptops over the years, and my current computer is a Dell XPS just over a year old. I use only Dell SupportAssist and Dell Command | Update to install drivers that are actually designed to work with my Dell laptops.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 DA16260
    CPU
    Intel Series 3 Core Ultra X9 388H
    Memory
    64GB LPDDR5x 9600 MT/s
    Graphics Card(s)
    Intel Arc graphics B390 Panther Lake
    Monitor(s) Displays
    16" 3.2K Tandem OLED Infinity Edge
    Screen Resolution
    3200 x 2000 16:10 236 PPI
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    NPU delivering 67 TOPS
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Dell Support Assist
    Dell Command | Update
    Macrium Reflect X subscription
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
    Memory
    32GB LPDDR5x 8448 MT/s
    Graphics card(s)
    Integrated Adreno GPU
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
    Screen Resolution
    2304 × 1536 (201 PPI), 3:2 aspect ratio
    Hard Drives
    1 TB PCIe NVMe Gen 4 SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio 2026
    Microsoft Visual Studio Code
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    1Password Password Manager
    Microsoft Sysinternals
    Amazon Kindle for PC
    Microsoft BitLocker
    Microsoft Copilot
You mentioned that you install the latest drivers from Intel. Since this is happening on all your Dell laptops, my guess is that the latest Intel driver is the problem. I would run Dell SupportAssist and see if it loads drivers designed for your laptops and that will work.

I've had several Dell XPS laptops over the years, and my current computer is a Dell XPS just over a year old. I use only Dell SupportAssist and Dell Command | Update to install drivers that are actually designed to work with my Dell laptops.
This was happening before I started using the intel drivers. The issue was one of the reasons I started using the intel software. Come to find out my system was faster using them vs. the support assist versions. It's also a well known fact that support assist is not a very good piece of software as it's constantly scanning your computer even when "turned off".
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7 10700
    Motherboard
    Dell
    Memory
    128gb crucial
    Graphics Card(s)
    nVidia RTX 2070 super
    Sound Card
    Dell
    Monitor(s) Displays
    2 24 inch Dell ultrasharp displays one touch enabled for video and photo editing
    Screen Resolution
    1080p
    Hard Drives
    Main Drive- XPG 2tb, Project drive - Kingston 1tb, Scratch drive - Kingston 512gb, Storage drive - Seagate barracuda 8tb
    PSU
    Dell
    Case
    Dell
    Cooling
    Custom Noctua setup
    Keyboard
    Vital Pro keyboard
    Mouse
    Vital Pro mouse
    Internet Speed
    Bell fibe 1.0 gbps
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Various printers, card readers, scanners etc for creative work. I built a NAS out of my old acer AC100 4 bay hot swap server with Xeon processor.
  • Operating System
    WIndows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5406 2 in 1
    CPU
    intel i7 1165G7
    Motherboard
    dell
    Memory
    64gb of Ballistix DD4 ram
    Graphics card(s)
    Iris Xe
    Sound Card
    dell
    Monitor(s) Displays
    14 inch touchscreen, plus a second 14 inch touchscreen via HDMI while on location
    Screen Resolution
    1080p
    Hard Drives
    Main drive - 2tb XPG, Storage drive - 1tb Seagate portable drive
    PSU
    dell plus a compact charger for travel
    Case
    dell
    Cooling
    repasted stock coolers
    Browser
    Edge
    Antivirus
    defender
    Other Info
    Thinking about getting an eGpu for this system to take on the road with us.
See if you can reboot into :


a)clean boot > run the V2 log collector > post a share link

(only if a fails then move to b)

b) safe mode> run the V2 log collector > post a share link







 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
This was happening before I started using the intel drivers. The issue was one of the reasons I started using the intel software. Come to find out my system was faster using them vs. the support assist versions. It's also a well known fact that support assist is not a very good piece of software as it's constantly scanning your computer even when "turned off".
If you don't believe in using Dell support software, have you tried going to support on the Dell website? Dell support will identify your computer and offer the proper drivers.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 DA16260
    CPU
    Intel Series 3 Core Ultra X9 388H
    Memory
    64GB LPDDR5x 9600 MT/s
    Graphics Card(s)
    Intel Arc graphics B390 Panther Lake
    Monitor(s) Displays
    16" 3.2K Tandem OLED Infinity Edge
    Screen Resolution
    3200 x 2000 16:10 236 PPI
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    NPU delivering 67 TOPS
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Dell Support Assist
    Dell Command | Update
    Macrium Reflect X subscription
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
    Memory
    32GB LPDDR5x 8448 MT/s
    Graphics card(s)
    Integrated Adreno GPU
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
    Screen Resolution
    2304 × 1536 (201 PPI), 3:2 aspect ratio
    Hard Drives
    1 TB PCIe NVMe Gen 4 SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio 2026
    Microsoft Visual Studio Code
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    1Password Password Manager
    Microsoft Sysinternals
    Amazon Kindle for PC
    Microsoft BitLocker
    Microsoft Copilot
If you don't believe in using Dell support software, have you tried going to support on the Dell website? Dell support will identify your computer and offer the proper drivers.
How does this help if the issue is the same on Linux?
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2 26200.8457 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Win 11 Pro 25H2 26200.8521(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 DA16260
    CPU
    Intel Series 3 Core Ultra X9 388H
    Memory
    64GB LPDDR5x 9600 MT/s
    Graphics Card(s)
    Intel Arc graphics B390 Panther Lake
    Monitor(s) Displays
    16" 3.2K Tandem OLED Infinity Edge
    Screen Resolution
    3200 x 2000 16:10 236 PPI
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    NPU delivering 67 TOPS
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Dell Support Assist
    Dell Command | Update
    Macrium Reflect X subscription
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
    Memory
    32GB LPDDR5x 8448 MT/s
    Graphics card(s)
    Integrated Adreno GPU
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
    Screen Resolution
    2304 × 1536 (201 PPI), 3:2 aspect ratio
    Hard Drives
    1 TB PCIe NVMe Gen 4 SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio 2026
    Microsoft Visual Studio Code
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    1Password Password Manager
    Microsoft Sysinternals
    Amazon Kindle for PC
    Microsoft BitLocker
    Microsoft Copilot
Wouldn't the Dell computer use the same video drivers on Linux?
No they are different drivers. But as I mentioned, this was happening before I started using the intel drivers and my pc is faster on the intel based drivers....go figure.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7 10700
    Motherboard
    Dell
    Memory
    128gb crucial
    Graphics Card(s)
    nVidia RTX 2070 super
    Sound Card
    Dell
    Monitor(s) Displays
    2 24 inch Dell ultrasharp displays one touch enabled for video and photo editing
    Screen Resolution
    1080p
    Hard Drives
    Main Drive- XPG 2tb, Project drive - Kingston 1tb, Scratch drive - Kingston 512gb, Storage drive - Seagate barracuda 8tb
    PSU
    Dell
    Case
    Dell
    Cooling
    Custom Noctua setup
    Keyboard
    Vital Pro keyboard
    Mouse
    Vital Pro mouse
    Internet Speed
    Bell fibe 1.0 gbps
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Various printers, card readers, scanners etc for creative work. I built a NAS out of my old acer AC100 4 bay hot swap server with Xeon processor.
  • Operating System
    WIndows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5406 2 in 1
    CPU
    intel i7 1165G7
    Motherboard
    dell
    Memory
    64gb of Ballistix DD4 ram
    Graphics card(s)
    Iris Xe
    Sound Card
    dell
    Monitor(s) Displays
    14 inch touchscreen, plus a second 14 inch touchscreen via HDMI while on location
    Screen Resolution
    1080p
    Hard Drives
    Main drive - 2tb XPG, Storage drive - 1tb Seagate portable drive
    PSU
    dell plus a compact charger for travel
    Case
    dell
    Cooling
    repasted stock coolers
    Browser
    Edge
    Antivirus
    defender
    Other Info
    Thinking about getting an eGpu for this system to take on the road with us.
No they are different drivers. But as I mentioned, this was happening before I started using the intel drivers and my pc is faster on the intel based drivers....go figure.
I've never used Linux, and yes, I see that Linux would use different drivers. You are now out of my realm of knowledge. Best of luck in finding a solution.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 DA16260
    CPU
    Intel Series 3 Core Ultra X9 388H
    Memory
    64GB LPDDR5x 9600 MT/s
    Graphics Card(s)
    Intel Arc graphics B390 Panther Lake
    Monitor(s) Displays
    16" 3.2K Tandem OLED Infinity Edge
    Screen Resolution
    3200 x 2000 16:10 236 PPI
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    NPU delivering 67 TOPS
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Dell Support Assist
    Dell Command | Update
    Macrium Reflect X subscription
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
    Memory
    32GB LPDDR5x 8448 MT/s
    Graphics card(s)
    Integrated Adreno GPU
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
    Screen Resolution
    2304 × 1536 (201 PPI), 3:2 aspect ratio
    Hard Drives
    1 TB PCIe NVMe Gen 4 SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio 2026
    Microsoft Visual Studio Code
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    1Password Password Manager
    Microsoft Sysinternals
    Amazon Kindle for PC
    Microsoft BitLocker
    Microsoft Copilot
Knock on wood, since doing the couple of things mentioned above with the graphics controller reset, and the hardware test, it's working as normal. That's great I hope it keeps working so I can get the egpu instead of buying a new full system.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7 10700
    Motherboard
    Dell
    Memory
    128gb crucial
    Graphics Card(s)
    nVidia RTX 2070 super
    Sound Card
    Dell
    Monitor(s) Displays
    2 24 inch Dell ultrasharp displays one touch enabled for video and photo editing
    Screen Resolution
    1080p
    Hard Drives
    Main Drive- XPG 2tb, Project drive - Kingston 1tb, Scratch drive - Kingston 512gb, Storage drive - Seagate barracuda 8tb
    PSU
    Dell
    Case
    Dell
    Cooling
    Custom Noctua setup
    Keyboard
    Vital Pro keyboard
    Mouse
    Vital Pro mouse
    Internet Speed
    Bell fibe 1.0 gbps
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Various printers, card readers, scanners etc for creative work. I built a NAS out of my old acer AC100 4 bay hot swap server with Xeon processor.
  • Operating System
    WIndows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5406 2 in 1
    CPU
    intel i7 1165G7
    Motherboard
    dell
    Memory
    64gb of Ballistix DD4 ram
    Graphics card(s)
    Iris Xe
    Sound Card
    dell
    Monitor(s) Displays
    14 inch touchscreen, plus a second 14 inch touchscreen via HDMI while on location
    Screen Resolution
    1080p
    Hard Drives
    Main drive - 2tb XPG, Storage drive - 1tb Seagate portable drive
    PSU
    dell plus a compact charger for travel
    Case
    dell
    Cooling
    repasted stock coolers
    Browser
    Edge
    Antivirus
    defender
    Other Info
    Thinking about getting an eGpu for this system to take on the road with us.
I'm not sure, but it sounds like Windows is doing something with powerstates. Just out of curiosity, do you have FastStartup enabled in Windows? I've had a lot of issues with that when enough time has passed.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2 26200.8457 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Win 11 Pro 25H2 26200.8521(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
I'm not sure, but it sounds like Windows is doing something with powerstates. Just out of curiosity, do you have FastStartup enabled in Windows? I've had a lot of issues with that when enough time has passed.?

Are you aware that holding down the Shift key while clicking Shut Down in Windows bypasses Fast Startup and performs a full shutdown of the system.

Why this matters:
  • Fast Startup (also known as hybrid shutdown) saves the system kernel and drivers to a hibernation file when you shut down, allowing for faster boot times.
  • However, this can cause lingering issues like network glitches, driver problems, or system instability.
  • A Shift+Shutdown forces Windows to skip Fast Startup and fully power off, similar to a restart, which clears out those cached states.
This trick is especially handy for troubleshooting odd behavior or ensuring a clean system state.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 DA16260
    CPU
    Intel Series 3 Core Ultra X9 388H
    Memory
    64GB LPDDR5x 9600 MT/s
    Graphics Card(s)
    Intel Arc graphics B390 Panther Lake
    Monitor(s) Displays
    16" 3.2K Tandem OLED Infinity Edge
    Screen Resolution
    3200 x 2000 16:10 236 PPI
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    NPU delivering 67 TOPS
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Dell Support Assist
    Dell Command | Update
    Macrium Reflect X subscription
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
    Memory
    32GB LPDDR5x 8448 MT/s
    Graphics card(s)
    Integrated Adreno GPU
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
    Screen Resolution
    2304 × 1536 (201 PPI), 3:2 aspect ratio
    Hard Drives
    1 TB PCIe NVMe Gen 4 SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio 2026
    Microsoft Visual Studio Code
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    1Password Password Manager
    Microsoft Sysinternals
    Amazon Kindle for PC
    Microsoft BitLocker
    Microsoft Copilot
Are you aware that holding down the Shift key while clicking Shut Down in Windows bypasses Fast Startup and performs a full shutdown of the system.

Why this matters:
  • Fast Startup (also known as hybrid shutdown) saves the system kernel and drivers to a hibernation file when you shut down, allowing for faster boot times.
  • However, this can cause lingering issues like network glitches, driver problems, or system instability.
  • A Shift+Shutdown forces Windows to skip Fast Startup and fully power off, similar to a restart, which clears out those cached states.
This trick is especially handy for troubleshooting odd behavior or ensuring a clean system state.
I am, but a system with an SSD does not need fast startup. It is more trouble than it is worth. It is also impossible to do a clean shutdown when you already have a black screen.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2 26200.8457 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Win 11 Pro 25H2 26200.8521(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
I am, but a system with an SSD does not need fast startup. It is more trouble than it is worth. It is also impossible to do a clean shutdown when you already have a black screen.
Agree! I turn Fast Startup OFF on all my computers. With today's hardware Microsoft needs to make the default be OFF!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 DA16260
    CPU
    Intel Series 3 Core Ultra X9 388H
    Memory
    64GB LPDDR5x 9600 MT/s
    Graphics Card(s)
    Intel Arc graphics B390 Panther Lake
    Monitor(s) Displays
    16" 3.2K Tandem OLED Infinity Edge
    Screen Resolution
    3200 x 2000 16:10 236 PPI
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    NPU delivering 67 TOPS
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Dell Support Assist
    Dell Command | Update
    Macrium Reflect X subscription
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Snapdragon® X Elite (12 Core) with Hexagon NPU delivering 45 TOPS
    Memory
    32GB LPDDR5x 8448 MT/s
    Graphics card(s)
    Integrated Adreno GPU
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    13.8″ PixelSense Flow touchscreen 120 Hz 600 NIT
    Screen Resolution
    2304 × 1536 (201 PPI), 3:2 aspect ratio
    Hard Drives
    1 TB PCIe NVMe Gen 4 SSD
    Case
    Black Anodized Aluminum
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    942 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio 2026
    Microsoft Visual Studio Code
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    1Password Password Manager
    Microsoft Sysinternals
    Amazon Kindle for PC
    Microsoft BitLocker
    Microsoft Copilot
The first thing I would try when it goes to a black screen is to try refreshing your display adapter using the following keyboard shortcut.

Windows + Ctrl + Shift + B

If that works, then we can progress to the next step.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
Agree! I turn Fast Startup OFF on all my computers. With today's hardware Microsoft needs to make the default be OFF!
I assume they have it mainly enabled because it uses same file for storage as Hibernation, which is an important function for laptops and power saving.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2 26200.8457 / Linux Mint 22.3
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    125W(Dock)/65W(Travel Adapter)
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Win 11 Pro 25H2 26200.8521(RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    1/1Gbit
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
I do have fast startup enabled. I will give that a shot if it starts acting up again. Good catch!
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7 10700
    Motherboard
    Dell
    Memory
    128gb crucial
    Graphics Card(s)
    nVidia RTX 2070 super
    Sound Card
    Dell
    Monitor(s) Displays
    2 24 inch Dell ultrasharp displays one touch enabled for video and photo editing
    Screen Resolution
    1080p
    Hard Drives
    Main Drive- XPG 2tb, Project drive - Kingston 1tb, Scratch drive - Kingston 512gb, Storage drive - Seagate barracuda 8tb
    PSU
    Dell
    Case
    Dell
    Cooling
    Custom Noctua setup
    Keyboard
    Vital Pro keyboard
    Mouse
    Vital Pro mouse
    Internet Speed
    Bell fibe 1.0 gbps
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Various printers, card readers, scanners etc for creative work. I built a NAS out of my old acer AC100 4 bay hot swap server with Xeon processor.
  • Operating System
    WIndows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5406 2 in 1
    CPU
    intel i7 1165G7
    Motherboard
    dell
    Memory
    64gb of Ballistix DD4 ram
    Graphics card(s)
    Iris Xe
    Sound Card
    dell
    Monitor(s) Displays
    14 inch touchscreen, plus a second 14 inch touchscreen via HDMI while on location
    Screen Resolution
    1080p
    Hard Drives
    Main drive - 2tb XPG, Storage drive - 1tb Seagate portable drive
    PSU
    dell plus a compact charger for travel
    Case
    dell
    Cooling
    repasted stock coolers
    Browser
    Edge
    Antivirus
    defender
    Other Info
    Thinking about getting an eGpu for this system to take on the road with us.
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