Dism - Restorehealth stuck - Error 87


Sualk

Member
Member
Local time
10:11 AM
Posts
21
OS
Windows 11 Pro
Hi All,
this is a problem that exists for a while and I checked all available posts ... to no avail.

Description:
- Dism-Restorehealth gets stuck at 62.3% (Checkhealth and Scanhealth work!)
- SFC / scannow works - no problems
- Win11 is, of course, all uptodate and maintained.
- CHKDSK - no problems
- Running DISM in Recovery Environment (Troubleshoot>Advanced>Command Prompt):
none - Checkhealth / Scanhealth / Restorehealth - work ... "Cleanup Image Option Unknown" - Error 87 .. for all three.
- using the full path: C\....System32 ... etc, not working either
-I have not tried to re-install the whole DISM feature, as mentioned somewhere ... afraid of doing that ...?
if so, where to find? and how to do?

Otherwise, machine runs absolutely fine, all other checks, updates, maintenance and repairs work perfectly.
It just bothers me and it should be working!!
Shouls I just forget about it?
But - will SFC work properly if not updated with DISM?

I tried almost everything and hope a more knowledgeable person than me can help.

Thanks
 
Windows Build/Version
Win11 PRO, 24H2 - OS Build 26100,4351

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz 3.70 GHz
    Motherboard
    Asus TUF GAMING Z590-PLUS (LGA1200)
    Memory
    16.0GB Dual-Channel DDR4 @ 1066MHz (15-15-15-36
    Graphics Card(s)
    2047MB NVIDIA GeForce RTX 2060
    Sound Card
    NVIDIA High Definition Audio - Realtek High Definition Audio
    Monitor(s) Displays
    Asus Pro Art PA 246 / Asus VB 195
    Screen Resolution
    1280 x 1024
    Hard Drives
    1863GB Seagate ST2000DM001-9YN164 (SATA )
    238GB Samsung SSD 850 PRO 256GB (SATA (SSD)
    232GB Samsung SSD 970 EVO Plus 250GB (Unknown (SSD))
    Case
    Corsair
    Internet Speed
    10 / 1
    Browser
    Edge
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26100.4061
How long have you waited? I had DISM hang at 62.3% for several hours, and after searching around I found that was sometimes normal. There are many posts on the issue. In my case, I left it and went to lunch and ran some errands, when I came back it has finally completed.

You can download a full Windows image of the same build as you're running and use DISM scan to extract from that downloaded Windows image. This is detailed in Option 3 of the DISM tutorial here.


One of the "last resort" options if it persists is a repair installation. That leaves all your applications intact but replaces all the Windows files. Obviously a full backup (or two) is highly recommended before you do anything like this.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2, Build 26100.4351, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Windows 11 Pro 24H2, Build 26100.4351 Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Mouse
    Logitech G305
    Keyboard
    Microsoft Comfort Curve 2000
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
Hanging at 62.3 percent is perfectly normal if there are errors to fix as that's when it will execute the repairs. Depending on the amount and severity of the of the errors will determine how long it stays at 62.3 before advancing again.
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware 18 Area-51
    CPU
    Intel Core Ultra 9 275HX (24-Core)
    Motherboard
    Alienware
    Memory
    64GB DDR5 6400MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 5080 and Intel UHD Graphics
    Sound Card
    Onboard, Realtek high-performance Audio chips (ALC3329 & ALC1708))
    Monitor(s) Displays
    300HZ 18-inch QHD 500 nit Comfort View+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB NVMe M.2 PCIe Gen 5 SSD
    Case
    Magnesium Alloy
    Keyboard
    Cherry MX ultra low profile mechanical keyboard with per key AlienFX RGB lighting
    Mouse
    Logitech MX Master 3S
    Browser
    Vivaldi (prime), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Qualcomm Snapdragon X Elite (12 Core) ARM based CPU
    Motherboard
    Microsoft Corp.
    Memory
    16GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno X1-85
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    120 Hz 13.8-inch 600 nit PixelSense Flow touchscreen
    Screen Resolution
    2304x1536
    Hard Drives
    1TB NVMe Gen 4 SSD
    Case
    Anodized Aluminum
    Mouse
    Surface Arc Mouse
    Keyboard
    Mechanical QWERTY, backlit when in use
    Browser
    Vivaldi (prime), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
Hanging at 62.3 percent is perfectly normal if there are errors to fix as that's when it will execute the repairs. Depending on the amount and severity of the of the errors will determine how long it stays at 62.3 before advancing again.
I had this hanging problem; restarted process, again. Not sure if I then restarted the computer, I only know that when I again ran the process it completed extremely quickly, reporting that all problems had been solved. Were they? I don't know, can only hope that the singular problem with the computer is me....
 

My Computer

System One

  • OS
    Windows 11 PRO 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8960
    CPU
    Intel Core i7-13700 2.10GHz
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidia GetForce RTX 4060 Ti
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2722D
    Screen Resolution
    2560 x 1440
    Hard Drives
    1024GB SSD boot drive; 2TB Internal Mechanical Hard Disc; WD My Passport (1Tb) external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    40Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV
Be careful of that command. My desktop PC had issues recently after running that command and I had to recover from backup.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender

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