Solved DISM /RestoreHealth Failure: CSI Payload Corrupt


M

MaMa1712

Member
Local time
9:44 PM
Posts
5
OS
Windows 11
Good Morning! This is my first post on this forum, hopefully I manage to give you all necessary information.

A few weeks ago my Laptop started getting random bluescreens; it was annoying but happened only every other day so I didn't take any action really. After a windows update the problem got better, but wasn't resolved. Then, yesterday, I noticed that I can't open windows defender; even Microsoft word didn't open.

After several failed attempts to repair windows, I decided to do a complete factory reset. But that didn't work either (it started but then said it was undoing all changes).
Long story short: I ran the DISM /Online /Cleanup-Image /RestoreHealth command; after that failed, I tried it with a windows image (install.wim) as source. As far as I can tell, a lot of stuff was fixed, but I still got a repair failure for some parts; the CBS log says "CSI Payload Corrupt" / "Repair failed: Missing replacement payload.:

2025-08-27 23:14:54, Info CBS Checking System Update Readiness.
2025-08-27 23:14:54, Info CBS
2025-08-27 23:14:54, Info CBS (p) CSI Payload Corrupt (n) amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.26100.1455_en-gb_4450883f0505ffb3\WSAIFabricHost.dll.mui
2025-08-27 23:14:54, Info CBS Repair failed: Missing replacement payload.
2025-08-27 23:14:54, Info CBS (p) CSI Payload Corrupt (n) amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.26100.1455_en-gb_4450883f0505ffb3\gsrvctr.ini
2025-08-27 23:14:54, Info CBS Repair failed: Missing replacement payload.
2025-08-27 23:14:54, Info CBS (p) CSI Payload Corrupt (n) amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.26100.1455_en-gb_4450883f0505ffb3\gthrctr.ini
2025-08-27 23:14:54, Info CBS Repair failed: Missing replacement payload.
2025-08-27 23:14:54, Info CBS (p) CSI Payload Corrupt (n) amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.26100.1455_en-gb_4450883f0505ffb3\idxcntrs.ini
2025-08-27 23:14:54, Info CBS Repair failed: Missing replacement payload.
Click to expand...

The full CBS Log can be found here: Dropbox-Link
I now have two questions:
  1. Some things have been fixed apparently; are the remaining repair failures a problem? Of course, ideally I would like to have none.
  2. Microsoft word seems to work again; windows Defender still won't open. Can this be connected to those repair failures, or are those unrelated issues?

Thank you for your help, I really appreciate it! If I forgot anything, let me know so I can do better in the future.

Best,

Markus
 
Windows Build/Version
Windows 11 Home, Version 24H2 (OS Build 26.100.4946)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Medion
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)
    Motherboard
    Medion NPx0PNP 1.0
    Memory
    16 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop GPU
    Sound Card
    Realtek High Definition Audio
have you tried burning the Windows ISO using Rufus to a USB stick.
when the Rufus window opens tick all the boxes that you want ticked
and then set Rufus to GPT and UEFI before you start the burn.

Rufus - Create bootable USB drives the easy way

Rufus: Create bootable USB drives the easy way
rufus.ie

link to the Rufus how-to ..
www.wikihow.com

How to Use Rufus to Create a Bootable USB Drive

A simple guide with troubleshooting steps to making a bootable USB drive using Rufus Rufus is a Windows program that allows you to create a bootable USB drive from an ISO file. You can use Rufus to create an installation drive used to...
www.wikihow.com www.wikihow.com

then try installing Windows or browse to the setup.exe within the USB
and doble click that to start an in-place upgrade of Windows

choose which ever you prefer and works, upgrade first then clean install if the upgrade fails.
best of luck, Steve ..
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP 24" AiO
    CPU
    Ryzen 7 5825u
    Motherboard
    HP
    Memory
    64GB DDR4 3200
    Graphics Card(s)
    Ryzen 7 5825u
    Sound Card
    RealTek
    Monitor(s) Displays
    24" HP AiO
    Screen Resolution
    1920 x 1080 @60 Hz
    Hard Drives
    1TB WD Blue SN580 M2 SSD Partitioned.
    2x 1TB USB HDD External Backup/Storage.
    PSU
    90W external power brick
    Case
    24" All in One
    Cooling
    Default Air Cooling
    Keyboard
    HP WiFi UK extended
    Mouse
    HP WiFi 3 Button
    Internet Speed
    1GB full fibre
    Browser
    Edge & Firefox
    Antivirus
    AVG Internet Security/Windows Defender
    Other Info
    Mainly Open Source Software
  • Operating System
    Ubuntu 22.04.5 LTS
    Computer type
    Laptop
    Manufacturer/Model
    Dell 13" Latitude 2017
    CPU
    i5 7200u
    Motherboard
    Dell
    Memory
    16GB DDR4
    Graphics card(s)
    Intel
    Sound Card
    Intel
    Monitor(s) Displays
    13" Dell Laptop
    Hard Drives
    250GB Crucial 2.5" SSD
    Mouse
    Generic WiFi 3 button
    Internet Speed
    WiFi only
    Browser
    Firefox
    Antivirus
    ClamAV TK
    Other Info
    Mainly Open Source Software
these are present on my PC - but to fix yours you will need the 26100.1455 Media
Code: 
"Windows\WinSxS\amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.26100.1455_en-us_4bd9435d002eb378"
"Windows\WinSxS\amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.26100.4202_en-us_4c0c09f700092e53"
"Windows\WinSxS\amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.26100.4946_en-us_4be4d8b90025ef84"

But do you have any newer versions installed? if so then i would not worry about it...
 

My Computer

System One

  • OS
    Windows
XxXxX said:
have you tried burning the Windows ISO using Rufus to a USB stick.
when the Rufus window opens tick all the boxes that you want ticked
and then set Rufus to GPT and UEFI before you start the burn.

Rufus - Create bootable USB drives the easy way

Rufus: Create bootable USB drives the easy way
rufus.ie

link to the Rufus how-to ..
www.wikihow.com

How to Use Rufus to Create a Bootable USB Drive

A simple guide with troubleshooting steps to making a bootable USB drive using Rufus Rufus is a Windows program that allows you to create a bootable USB drive from an ISO file. You can use Rufus to create an installation drive used to...
www.wikihow.com www.wikihow.com

then try installing Windows or browse to the setup.exe within the USB
and doble click that to start an in-place upgrade of Windows

choose which ever you prefer and works, upgrade first then clean install if the upgrade fails.
best of luck, Steve ..
Click to expand...
Thanks, Steve!

I didn't try burning the ISO to a USB yet; I assumed the same problems would arise. I'll try this on the weekend and report back!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Medion
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)
    Motherboard
    Medion NPx0PNP 1.0
    Memory
    16 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop GPU
    Sound Card
    Realtek High Definition Audio
Quick update: I tried installing windows via the setup.exe on the USB; after some 30 minutes the installation failed:

Error 0x8007042B - 0x2000D - Installation failed in the SAFE_OS phase with an error during MIGRATE_DATA Operation
Click to expand...

I'll try a clean install once I have more time.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Medion
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)
    Motherboard
    Medion NPx0PNP 1.0
    Memory
    16 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop GPU
    Sound Card
    Realtek High Definition Audio
Update on this issue:

  1. I finally managed to clean install Win11 after several failed attempts. In the end, I used an old PC to create a bootable USB. Also, it seems like some of the standard options that Rufus used caused a problem for me. In the end, I didn't tick any boxes in the last dialogue. I don't know if this or the old Laptop solved the problem
  2. Unfortunately, I am back where I started. In particular, Windows Update is causing problems. Failing during download or install. Right now I am, once again, attempting to download a repair version through windows update.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Medion
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)
    Motherboard
    Medion NPx0PNP 1.0
    Memory
    16 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop GPU
    Sound Card
    Realtek High Definition Audio
Last update on this thread:

After the manual repair using windows updated failed again, I managed to repair windows 11 using the inbuilt windows support tool (which did not work prior to the clean install).

Now it seems as if everything's up to date and working.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Medion
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H (2.30 GHz)
    Motherboard
    Medion NPx0PNP 1.0
    Memory
    16 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060 Laptop GPU
    Sound Card
    Realtek High Definition Audio
I would check the health of your drive(s) to be certain.

Download DiskGenius and or Crystal Disk Info both in my signature.
View the SMART Info for all the drives on your computer separately. This will give you the overall health of your drive.
If it is any less then GOOD, it needs to be replaced.
 

My Computer

System One

  • OS
    Windows 11 Pro Insider 64 bit 25H2 26200.5742
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 9700K 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gaming keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
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