DPC_WATCHDOG_VIOLATION on new Lenovo Yoga Laptop


Kaixxx

New member
Local time
11:40 PM
Posts
5
OS
Windows 11
I have a new Lenovo Yoga 7 14ARB7 with a fresh Windows 11 install (22H2) and get a BSOD every few days. The error is always a "DPC_WATCHDOG_VIOLATION".
It seems to be a common problem, at least with some of these units: I have updated all the drivers and even installed the latest graphic card driver directly from AMD, nothing helped.

Here is the output of the v2 log collector: v2 logs (SwitchDrive is the cloud service for Swiss universities)
Can you take a look, please? That would be great. I am open for any suggestions.
Do you think it is a hardware problem?

Thank you in advance!
Kai
 
Windows Build/Version
22H2

My Computer

System One

  • OS
    Windows 11
New laptops / notebooks should not have BSOD and live kernel events.

The computer manufacturer is responsible for the hardware and OEM operating system at the time of sale.

Please contact Lenovo for a Return Merchandise Authorization (RMA).

Compared to Windows 10, there has been a marked reduction in BSOD with the new hardware requirements and DCH drivers with Windows 11.

There were 2 misbehaving drivers seen so far in the debugging.

The uncertainty is is there an underlying hardware problem.

It's best to start with a computer without BSOD and live kernel events.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you, zbook. You are absolutely right about Lenovo being responsible for delivering a fault free laptop. I can definitely go the RMA-route. Problem is, this can take weeks or months without any real result. On the reddit discussions linked above, other people have reported that they went back and forth with Lenovo for months, sending in their device for several “repairs” that didn’t fix anything.

This is the reason why I reached out for help in this forum to get an independent opinion and a competent look on the crash dumps.

My main question is: Do you think this is a hardware issue? If so, I am going to return the device for repair. Or do you see hints of a misbehaving driver or something else on the software side?

Since the last crash I have also updated the chipset drivers to the newest versions directly from AMD. No crashes after that – but that doesn’t mean a lot since it can take days for the next BSOD to arrive.

You were talking about “2 misbehaving drivers”. Did you see that in my log files? Which drivers?
 

My Computer

System One

  • OS
    Windows 11
The log files were in a foreign language and were not able to be scanned.

During the troubleshooting please use English as the default language so that event viewer and other files can be scanned and read.




There were two misbehaving drivers seen in the mini dump debugging::

amdkmdag.sys
amdi2c.sys

c:\windows\system32\driverstore\filerepository\u0386458.inf_amd64_e0283e9e7966f704\b386218\amdkmdag.sys

amdi2c AMD I2C Controller Service c:\windows\system32\drivers\amdi2c.sys


1) Uninstall the AMD GPU drivers using Display Driver Uninstaller (DDU).

2) Reinstall from the Lenovo website.



3) Reinstall the Lenovo Chipset drivers




Code:
Name    AMD Radeon(TM) Graphics
PNP-Gerätekennung    PCI\VEN_1002&DEV_1681&SUBSYS_380117AA&REV_C1\4&23FBA460&0&0041
Adaptertyp    AMD Radeon Graphics Processor (0x1681), Advanced Micro Devices, Inc.-kompatibel
Adapterbeschreibung    AMD Radeon(TM) Graphics
Adapter-RAM    (2.147.483.648) Bytes
Installierte Treiber    C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\amdxc64.dll
Treiberversion    31.0.12029.10015
INF-Datei    oem69.inf (Abschnitt ati2mtag_Rembrandt)
Treiber    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0386458.INF_AMD64_E0283E9E7966F704\B386218\AMDKMDAG.SYS (31.0.12029.10015, 90,09 MB (94.464.432 Bytes), 07.12.2022 15:03)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you very much, zbook.
I will follow your guide and report back what happens. This may take a while because the BSODs happen quite infrequently.
All the best
Kai
 

My Computer

System One

  • OS
    Windows 11
What should be emphasized is from the Lenovo website. Generic drivers from Windows Update are known to occasionally cause issues. Similar issue with periodic DPC Watchdog crashes. Mine was due to a generic Synaptics Touchpad driver. Reinstalling with the driver from the Acer's website resolved the issue.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    i5-12400
    Motherboard
    HP Reno 89B5 (AMI)
    Graphics Card(s)
    HP AMD RX 5500
    PSU
    500W
What should be emphasized is from the Lenovo website.
Yeah, usually I would only install drivers directly from the manufacturer, at least for a new machine. I tried the (newer) generic AMD drivers in an attempt to solve the crashes I got with the Lenovo drivers.
Interesting that you mention the touchpad. I had another small issue with the laptop where the touchpad was sometimes becoming unresponsive or intermittend. But I dont think that has anything to do with the BSOD. We will see.
 

My Computer

System One

  • OS
    Windows 11
For any unexpected shutdowns and restarts > post a new V2 share link into the newest post

Use only the best tested drivers displayed on the Lenovo website.


Monitor the computer using Reliability Monitor:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Monitor the computer using Reliability Monitor:
That's a great tool, never seen that before.
I am waiting for a new crash and will post a new v2 log by then. I am also going to change the language to English, sorry for that.
 

My Computer

System One

  • OS
    Windows 11

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