Error Installing AMD Graphics Drivers

very_452001 · Jan 18, 2024

Hi,

I downloaded the latest drivers directly from amd:

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-graphics/amd-ryzen-5-6600u

However I get this error message during the Install:

https://www.amd.com/en/support/kb/faq/gpu-kb182

My laptop is this:

Product Support - SFA16-41 | Acer United Kingdom

www.acer.com

So why the above error message saying my hardware not compatible or can anyone point me in the right direction of where I can download the latest graphics drivers please?

Lastly I'm on the Acer website:

Product Support - SFA16-41 | Acer United Kingdom

www.acer.com

In this link what's the difference between VGA Driver & VGA Utility and which ones do I install if I cant install the latest from amd site?

Thanks,

Sir_George · Jan 18, 2024

very_452001 said:
Hi,

I downloaded the latest drivers directly from amd:

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-graphics/amd-ryzen-5-6600u

However I get this error message during the Install:

https://www.amd.com/en/support/kb/faq/gpu-kb182

My laptop is this:

Product Support - SFA16-41 | Acer United Kingdom

Product Support - SFA16-41 | Acer United Kingdom

www.acer.com

So why the above error message saying my hardware not compatible or can anyone point me in the right direction of where I can download the latest graphics drivers please?

Lastly I'm on the Acer website:

Product Support - SFA16-41 | Acer United Kingdom

Product Support - SFA16-41 | Acer United Kingdom

www.acer.com

In this link what's the difference between VGA Driver & VGA Utility and which ones do I install if I cant install the latest from amd site?

Thanks,

The utilities don't do much more than you can already do from screen and gpu settings in Control Panel and Windows Settings menus. Just maybe a bit more convenient. I rarely use them myself. The driver is as stated, it's the driver.

trumpy81 · Jan 18, 2024

@very_452001
Download and install the VGA driver version 1.2.0.121 and the VGA Utility 10.22.20034.0 here:

Product Support - SFA16-41 | Acer United Kingdom

www.acer.com

The VGA Utility is the AMD software that allows you to setup the graphics etc.

very_452001 · Jan 18, 2024

trumpy81 said:
Download and install the VGA driver version 1.2.0.121

I see this version is only 60.45 MB in size while the previous one is 705.28 MB in size. Why such huge size difference for the same driver?

trumpy81 said:
The VGA Utility is the AMD software that allows you to setup the graphics etc.

Do I really need the utility? Can utility optimise graphics settings like which Anti-Aliasing method and such?

Sir_George · Jan 18, 2024

very_452001 said:
I see this version is only 60.45 MB in size while the previous one is 705.28 MB in size. Why such huge size difference for the same driver?

Do I really need the utility? Can utility optimise graphics settings like which Anti-Aliasing method and such?

I have no idea why the size is different. The best way to answer your other question is do a Google search using the search term "AMD VGA graphics utility." Check the results for the answer that best provides the information you are seeking.

trumpy81 · Jan 18, 2024

very_452001 said:
I see this version is only 60.45 MB in size while the previous one is 705.28 MB in size. Why such huge size difference for the same driver?

The latest release contains the graphics driver and chipset drivers only, as far as I am aware.

The previous release contains all of the drivers and various software packages as well, including junk software that you don't really need, the usual marketing crap.

very_452001 · Jan 18, 2024

Okay the OEM drivers on the Acer website look outdated 2022-2023, to confirm for future downloads I can only download graphics drivers from Acer site only not from AMD directly?

trumpy81 · Jan 18, 2024

That would be correct. Because you have a laptop, the hardware is somewhat proprietary and requires drivers/software designed specifically for that hardware. So only download the drivers etc. from Acer.

I would not worry too much about the age of the software as long as you don't have any issues with it. The older the software, usually means the least amount of bugs have been found with it.

werty · Jan 19, 2024

Hi,

Uninstall all the amd software using the Amd cleanup utility and then try to install this version - https://www.amd.com/en/support/apu/...processors-radeon-graphics/amd-ryzen-9-6980hx.

I had the same error the last time I tried to reinstall v 23.11.1.

Good luck,
werty

very_452001 · Jan 19, 2024

werty said:
Hi,

Uninstall all the amd software using the Amd cleanup utility and then try to install this version - https://www.amd.com/en/support/apu/...processors-radeon-graphics/amd-ryzen-9-6980hx.

I had the same error the last time I tried to reinstall v 23.11.1.

Good luck,
werty

Mines is a ryzen 6600u, you sure this driver will work?

trumpy81 · Jan 19, 2024

That driver wont work with your Processor, it is intended for a Ryzen 9 6980hx.

You can search for the AMD software for the 6600u, but you already indicated that you had a problem with that.

werty · Jan 20, 2024

very_452001 said:
Mines is a ryzen 6600u, you sure this driver will work?

You can try. I have installed it on my Ryzen 6800H as 23.11.1 wouldn't install - same error as yours.

Fabler2 · Jan 20, 2024

I'm just posting this for the issue and fix for me on an AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Core(s), 8 Logical Processor(s), ASUS laptop.
The 23.11.1 was causing very slow booting and even the WU driver - Advanced Micro Devices, Inc. - Display - 30.0.13044.13001 was causing issues on the boot option screen.
AMD has seems to have dropped the ball with APUs drivers especially with laptop.

Downloaded an older driver (for Windows 10), You can search for a more up to date driver if you wish as long as it's not 23.11.1

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-7-2

Downloaded the cleanup utility,

https://www.amd.com/en/support/kb/faq/gpu-601#:~:text=How%20to%20Run%20AMD%20Cleanup%20Utility%20in%20Safe,Utility%20will%20run%20in%20normal%20mode.%20See%20More.

First step was to remove the AMD software in Windows settings, -Apps -Installed Apps.
Next was to run the Cleanup Utility.
Next was to install the older driver.
On reboot opening the Radeon software and stop it auto downloading software and drivers.
Thankfully Win Updates has the 30.0.13044.13001 driver update as optional.
That's it (until Windows Update gets aggressive again).
Anyway it's working for me and the software gives better control for me on the second monitor rather than the basic software offered via Win Updates.
Good luck to whatever you decide to do to fix your issue

werty · Jan 20, 2024

Fabler2 said:
I'm just posting this for the issue and fix for me on an AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Core(s), 8 Logical Processor(s), ASUS laptop.
The 23.11.1 was causing very slow booting and even the WU driver - Advanced Micro Devices, Inc. - Display - 30.0.13044.13001 was causing issues on the boot option screen.
AMD has seems to have dropped the ball with APUs drivers especially with laptop.

Downloaded an older driver (for Windows 10), You can search for a more up to date driver if you wish as long as it's not 23.11.1

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-7-2

Downloaded the cleanup utility,

https://www.amd.com/en/support/kb/faq/gpu-601#:~:text=How%20to%20Run%20AMD%20Cleanup%20Utility%20in%20Safe,Utility%20will%20run%20in%20normal%20mode.%20See%20More.
First step was to remove the AMD software in Windows settings, -Apps -Installed Apps.
Next was to run the Cleanup Utility.
Next was to install the older driver.
On reboot opening the Radeon software and stop it auto downloading software and drivers.
Thankfully Win Updates has the 30.0.13044.13001 driver update as optional.
That's it (until Windows Update gets aggressive again).
Anyway it's working for me and the software gives better control for me on the second monitor rather than the basic software offered via Win Updates.
Good luck to whatever you decide to do to fix your issue

View attachment 84610

You can disable driver updates through Windows Update so you don't need to worry if it will override your current driver.

In Group policy editor navigate to Computer configuration/Administrative templates/Windows components/Windows Update/Manage updates offered from Windows Update and Enable the option Do not include drivers with Windows Update.

Restart PC.

Fabler2 · Jan 20, 2024

werty said:
You can disable driver updates through Windows Update so you don't need to worry if it will override your current driver.

In Group policy editor navigate to Computer configuration/Administrative templates/Windows components/Windows Update/Manage updates offered from Windows Update and Enable the option Do not include drivers with Windows Update.

Restart PC.

Doesn't always work with GPU drivers. I use @Brink's tutorial and use the reg fix to disable driver downloads if needed. Usually, though, if you install the driver you need and then then Windows Updates installs an unwanted driver all I do is to use device manager, reinstall the proper driver again, reboot and Win Update will no longer offer the update.

werty · Jan 20, 2024

Fabler2 said:
Doesn't always work with GPU drivers. I use @Brink's tutorial and use the reg fix to disable driver downloads if needed. Usually, though, if you install the driver you need and then then Windows Updates installs an unwanted driver all I do is to use device manager, reinstall the proper driver again, reboot and Win Update will no longer offer the update.

View attachment 84615

I always disable them through Group policy right after clen install of windows. Last time I forgot to this had to use Microsoft show or hide updates tool to hide a bios update which was actually an older version than my currently installed one. So I always disable driver updates and update them manually.