Error Installing AMD Graphics Drivers


very_452001

Member
Local time
5:12 PM
Posts
101
OS
Windows 11
Hi,

I downloaded the latest drivers directly from amd:

However I get this error message during the Install:

My laptop is this:

So why the above error message saying my hardware not compatible or can anyone point me in the right direction of where I can download the latest graphics drivers please?

Lastly I'm on the Acer website:
In this link what's the difference between VGA Driver & VGA Utility and which ones do I install if I cant install the latest from amd site?

Thanks,
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Victus 15-fa1006na
Hi,

I downloaded the latest drivers directly from amd:

However I get this error message during the Install:

My laptop is this:

So why the above error message saying my hardware not compatible or can anyone point me in the right direction of where I can download the latest graphics drivers please?

Lastly I'm on the Acer website:
In this link what's the difference between VGA Driver & VGA Utility and which ones do I install if I cant install the latest from amd site?

Thanks,
The utilities don't do much more than you can already do from screen and gpu settings in Control Panel and Windows Settings menus. Just maybe a bit more convenient. I rarely use them myself. The driver is as stated, it's the driver.
 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
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    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Download and install the VGA driver version 1.2.0.121

I see this version is only 60.45 MB in size while the previous one is 705.28 MB in size. Why such huge size difference for the same driver?


The VGA Utility is the AMD software that allows you to setup the graphics etc.

Do I really need the utility? Can utility optimise graphics settings like which Anti-Aliasing method and such?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Victus 15-fa1006na
I see this version is only 60.45 MB in size while the previous one is 705.28 MB in size. Why such huge size difference for the same driver?




Do I really need the utility? Can utility optimise graphics settings like which Anti-Aliasing method and such?
I have no idea why the size is different. The best way to answer your other question is do a Google search using the search term "AMD VGA graphics utility." Check the results for the answer that best provides the information you are seeking.
 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
I see this version is only 60.45 MB in size while the previous one is 705.28 MB in size. Why such huge size difference for the same driver?
The latest release contains the graphics driver and chipset drivers only, as far as I am aware.

The previous release contains all of the drivers and various software packages as well, including junk software that you don't really need, the usual marketing crap.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Okay the OEM drivers on the Acer website look outdated 2022-2023, to confirm for future downloads I can only download graphics drivers from Acer site only not from AMD directly?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Victus 15-fa1006na
That would be correct. Because you have a laptop, the hardware is somewhat proprietary and requires drivers/software designed specifically for that hardware. So only download the drivers etc. from Acer.

I would not worry too much about the age of the software as long as you don't have any issues with it. The older the software, usually means the least amount of bugs have been found with it.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG STRIX G513RC
    CPU
    AMD Ryzen™ 7 6800H 3.2-4.7 GHz
    Memory
    32 GB DDR5 4800MHz Dual Channel Crucial
    Graphics Card(s)
    NVIDIA GeForce RTX™ 3050
    Monitor(s) Displays
    15.6 inches FHD (1920 x 1080) IPS Display
    Hard Drives
    Crucial T500 2TB
    Western Digital Black SN770 2TB
    Keyboard
    RGB Keyboard

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Victus 15-fa1006na
That driver wont work with your Processor, it is intended for a Ryzen 9 6980hx.

You can search for the AMD software for the 6600u, but you already indicated that you had a problem with that.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Mines is a ryzen 6600u, you sure this driver will work?
You can try. I have installed it on my Ryzen 6800H as 23.11.1 wouldn't install - same error as yours.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG STRIX G513RC
    CPU
    AMD Ryzen™ 7 6800H 3.2-4.7 GHz
    Memory
    32 GB DDR5 4800MHz Dual Channel Crucial
    Graphics Card(s)
    NVIDIA GeForce RTX™ 3050
    Monitor(s) Displays
    15.6 inches FHD (1920 x 1080) IPS Display
    Hard Drives
    Crucial T500 2TB
    Western Digital Black SN770 2TB
    Keyboard
    RGB Keyboard
I'm just posting this for the issue and fix for me on an AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Core(s), 8 Logical Processor(s), ASUS laptop.
The 23.11.1 was causing very slow booting and even the WU driver - Advanced Micro Devices, Inc. - Display - 30.0.13044.13001 was causing issues on the boot option screen.
AMD has seems to have dropped the ball with APUs drivers especially with laptop.

Downloaded an older driver (for Windows 10), You can search for a more up to date driver if you wish as long as it's not 23.11.1

Downloaded the cleanup utility,
First step was to remove the AMD software in Windows settings, -Apps -Installed Apps.
Next was to run the Cleanup Utility.
Next was to install the older driver.
On reboot opening the Radeon software and stop it auto downloading software and drivers.
Thankfully Win Updates has the 30.0.13044.13001 driver update as optional.
That's it (until Windows Update gets aggressive again).
Anyway it's working for me and the software gives better control for me on the second monitor rather than the basic software offered via Win Updates.
Good luck to whatever you decide to do to fix your issue (y)

1705747379533.png
 

My Computers

System One System Two

  • OS
    Win 11 Home & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ACER Nitro AN16-41
    CPU
    AMD Ryzen™ 7 7735HS Processor 3.2Ghz
    Motherboard
    RB Sierra_PEH (FP7)
    Memory
    32 GB DDR5 4800MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4060 8GB GDDR6
    Monitor(s) Displays
    16" QHD+ 165Hz 16:10 IPS Technology
    Screen Resolution
    1920 X 1200
    Hard Drives
    Samsung 990 PRO 2TB
    PSU
    330 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
I'm just posting this for the issue and fix for me on an AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Core(s), 8 Logical Processor(s), ASUS laptop.
The 23.11.1 was causing very slow booting and even the WU driver - Advanced Micro Devices, Inc. - Display - 30.0.13044.13001 was causing issues on the boot option screen.
AMD has seems to have dropped the ball with APUs drivers especially with laptop.

Downloaded an older driver (for Windows 10), You can search for a more up to date driver if you wish as long as it's not 23.11.1

Downloaded the cleanup utility,
First step was to remove the AMD software in Windows settings, -Apps -Installed Apps.
Next was to run the Cleanup Utility.
Next was to install the older driver.
On reboot opening the Radeon software and stop it auto downloading software and drivers.
Thankfully Win Updates has the 30.0.13044.13001 driver update as optional.
That's it (until Windows Update gets aggressive again).
Anyway it's working for me and the software gives better control for me on the second monitor rather than the basic software offered via Win Updates.
Good luck to whatever you decide to do to fix your issue (y)

View attachment 84610
You can disable driver updates through Windows Update so you don't need to worry if it will override your current driver.

In Group policy editor navigate to Computer configuration/Administrative templates/Windows components/Windows Update/Manage updates offered from Windows Update and Enable the option Do not include drivers with Windows Update.

Restart PC.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG STRIX G513RC
    CPU
    AMD Ryzen™ 7 6800H 3.2-4.7 GHz
    Memory
    32 GB DDR5 4800MHz Dual Channel Crucial
    Graphics Card(s)
    NVIDIA GeForce RTX™ 3050
    Monitor(s) Displays
    15.6 inches FHD (1920 x 1080) IPS Display
    Hard Drives
    Crucial T500 2TB
    Western Digital Black SN770 2TB
    Keyboard
    RGB Keyboard
You can disable driver updates through Windows Update so you don't need to worry if it will override your current driver.

In Group policy editor navigate to Computer configuration/Administrative templates/Windows components/Windows Update/Manage updates offered from Windows Update and Enable the option Do not include drivers with Windows Update.

Restart PC.
Doesn't always work with GPU drivers. I use @Brink's tutorial and use the reg fix to disable driver downloads if needed. Usually, though, if you install the driver you need and then then Windows Updates installs an unwanted driver all I do is to use device manager, reinstall the proper driver again, reboot and Win Update will no longer offer the update.

1705754401515.png
 

My Computers

System One System Two

  • OS
    Win 11 Home & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ACER Nitro AN16-41
    CPU
    AMD Ryzen™ 7 7735HS Processor 3.2Ghz
    Motherboard
    RB Sierra_PEH (FP7)
    Memory
    32 GB DDR5 4800MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4060 8GB GDDR6
    Monitor(s) Displays
    16" QHD+ 165Hz 16:10 IPS Technology
    Screen Resolution
    1920 X 1200
    Hard Drives
    Samsung 990 PRO 2TB
    PSU
    330 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Doesn't always work with GPU drivers. I use @Brink's tutorial and use the reg fix to disable driver downloads if needed. Usually, though, if you install the driver you need and then then Windows Updates installs an unwanted driver all I do is to use device manager, reinstall the proper driver again, reboot and Win Update will no longer offer the update.

View attachment 84615
I always disable them through Group policy right after clen install of windows. Last time I forgot to this had to use Microsoft show or hide updates tool to hide a bios update which was actually an older version than my currently installed one. So I always disable driver updates and update them manually.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG STRIX G513RC
    CPU
    AMD Ryzen™ 7 6800H 3.2-4.7 GHz
    Memory
    32 GB DDR5 4800MHz Dual Channel Crucial
    Graphics Card(s)
    NVIDIA GeForce RTX™ 3050
    Monitor(s) Displays
    15.6 inches FHD (1920 x 1080) IPS Display
    Hard Drives
    Crucial T500 2TB
    Western Digital Black SN770 2TB
    Keyboard
    RGB Keyboard
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