Ethernet Connection stopped working after Windows 11 Update


MCHome

Member
Member
Local time
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OS
Windows 11
Winver Version 24H2 (OS Build 26100.4061)

Did the Windows 11 Update and after restart the Ethernet connection had disappeared. Device manager showed :-
1747207770752.gif

Had to switch Wi-fi on to get any Internet Connection. Rebooting and restarting did not resolve the issue, not did rolling back the Windows Update.
I suspected some sort of hardware or cabling issue.

When I rebooted today, suddenly the Ethernet is back. Device manager shows :-
1747207893929.gif

Anyone got any idea what might cause it and how did it resolve itself without me seeming to do anything?

Thanks for any ideas.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    QuietPC
    CPU
    Intel(R) Core(TM) i9-14900 2.00 GHz
    Motherboard
    ASUS TUF GAMING Z790-PLUS WIFI LGA1700 ATX Motherboard (DDR5)
    Memory
    64GB
Try this:

Start by making sure that you have the driver available so that you can reinstall it.

Open Device Manager and then select the option to show hidden devices as shown here:

Image1.webp

Hopefully you will now see the Ethernet adapter as shown below. Note in my screenshot that this Ethernet adapter is greyed out or ghosted out indicating that the system does not currently see the device...

Image2.webp

Right-click on that device and delete it. If you are given a choice to uninstall the driver, select this option.

Reinstall the driver and reboot.

Does the system now see the Ethernet adapter?
 

My Computers

System One System Two

  • OS
    Win11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel i7 11700K
    Motherboard
    ASUS Prime Z590-A MB
    Memory
    64GB (Waiting for warranty replacement of another 64GB for 128GB total)
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe SSD
    1 x 2TB NVMe SSD
    1 x 4TB NVMe SSD
    3 x 512GB 2.5" SSD
    1 x 4TB 2.5" SSD
    5 x 8TB Seagate Barracuda HDD
    PSU
    Corsair HX850i
    Case
    Corsair iCUE RGB 5000X mid tower case
    Cooling
    Noctua NF-S12A chromax.black.swap case fans (Qty. 7) & Home Computer Specifications, Configuration, and Usage Notes General Specifications ASUS Prime Z590-A motherboard, serial number M1M0KC222467ARP Intel Core i7-11700K CPU (11th Gen Rocket Lake / LGA 1200 Socket) 128GB Crucial Ballistix RGB DDR4 3200 MHz DRAM (4 x 32GB) Corsair iCUE RGB 5000X mid tower case Noctua NH-D15 chromax.black CPU cooler Noctua NF-S12A chromax.black.swap case fans (Qty. 7) & Corsair LL-120 RGB Fans (Qty. 3)
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    The five 8TB drives and three 512GB SSDs are part of a DrivePool using StableBit DrivePool software. The three SSDs are devoted purely to caching for the 8TB drives. All of the important data is stored in triplicate so that I can withstand simultaneous failure of 2 disks.

    Networking: 2.5Gbps Ethernet and WiFi 6e
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Thanks for the reply. Yes I will make sure I have a copy of the network adapter driver available, but as you will see from the second image I sent, the driver suddenly reappeared after rebooting the following day. I did not need to reinstall or enable anything.
I was wondering how it disappeared and reappeared again without me taking any action.
The only difference between rebooting when the fault occurred and rebooting the following day is that the computer was switched off overnight and was cold. I don't know if overheating could stop Windows 11 finding the Ethernet controller. I doubt that is the case here though, as the computer is only running at about 40 degrees C.
Since this happened immediately after a Windows 11 update I suspect that is the culprit, but am at a loss to see what exactly happened.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    QuietPC
    CPU
    Intel(R) Core(TM) i9-14900 2.00 GHz
    Motherboard
    ASUS TUF GAMING Z790-PLUS WIFI LGA1700 ATX Motherboard (DDR5)
    Memory
    64GB
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