Sound Not Working After Windows Update?


newmann

Well-known member
VIP
Local time
11:24 PM
Posts
376
OS
Windows 11 Pro
Dell xps 15 9520 with windows 11 pro. Few days ago had a windows restart message at bottom right and then I restarted it. I notice that it was another Dell Firmware Update when I clicked on the details before restarting it. Now after restarting it, I notice my 2 external monitors... my main 32' 4k monitor didn't work and showed display 2 isn't active but the other monitor was fine. I had this same issue not long ago where I went to intel site and downloaded the iris xe graphics/arc driver and that made the monitors work.



Now just recently when I was playing youtube video, the sound suddenly cut off after a short while the video continued to play. I then closed chrome windows and reopen again. Then go to youtube to play a youtube video. The sound either doesn't work or the sound works for just a short while and then the sound goes off.



I went to device manager and to


Sound, video and game controllers and notice there is a yellow exclamation mark on the 2nd HD Audio Driver for Display Audio. It looks like this below



Sound, video and game controllers

HD Audio Driver for Display Audio
HD Audio Driver for Display Audio - Has Yellow Exclamation Mark Next To It
HD Audio Driver for Display Audio
Intel Smart Sound Technology for Bluetooth Audio
Intel Smart Sound Technology for USB Audio
Nvidia Virtual Audio Device (Wave Extensible) (WDM)
Realtek ® Audio
Realtek ® Audio



Is this a driver issue which is why there is this sound issue? I went to open youtube again and play a video after waiting a bit. The audio would play for a bit over 10 seconds... then suddenly audio goes off.


Also, the sound I use is with my dell xps laptop speakers. It is the Speakers(Realtek(R) Audio).
 

My Computer

System One

  • OS
    Windows 11 Pro
What am I suppose to do here? Do I right click it and update driver? Do I disable driver? Could I enable driver afterwards?


Was it the windows update that caused it? However, I was pretty sure after the update... I did play youtube videos and there was no issue for a day or so. Then how did this happen?


Am I suppose to download the driver from dell site with my dell service tag? I have that on my dell laptop but which driver is it?
 

My Computer

System One

  • OS
    Windows 11 Pro
When I right click it on the exclamation mark, it shows


General

HD Audio Driver for Display Audio
Device Type: Sound, video and game controllers
Manufacturer: Intel Corporation
Location: Audio Bus Driver


Device status


Windows has stopped this device because it has reported problems. (Code 43)


There is also information for driver, details and events.





Now on the Events tab... it shows at the bottom


Information

Device INTELAUDIO with
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx requires further installation.


Or should I just go to driver tab and either update driver or disable device or uninstall device?
 

My Computer

System One

  • OS
    Windows 11 Pro
Okay so I just thought about it. After downloading the intel xe driver from intel website... youtube still played audio without an issue because I recall playing audio for over an hour and it worked. Then after a while, I suddenly had this sound issue. So does this mean it isn't the driver downloaded from intel then?


The youtube audio did work for several hours at least before this happened. I am not sure when the yellow exclamation mark showed up there... as I only saw that when I had audio issues and then check device manager. But what is this HD Audio Driver for Display Audio related to? How do I fix this as this is the issue to the sound 100% right?
 

My Computer

System One

  • OS
    Windows 11 Pro
Run the Dell app "Support Assist".
Support Assist will make sure that all your Dell drivers are up to date.
Support Assist will also make sure that all other Dell updates are done.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
    CPU
    11th Gen i9 -11900H
    Memory
    32 GB 3200 MHz DDR4
    Graphics Card(s)
    NVIDIA® GeForce® RTX 3050Ti
    Monitor(s) Displays
    15.6" OLED Infinity Edge Touch
    Screen Resolution
    16:10 Aspect Ratio (3456 x 2160)
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    2 Thunderbolt™ 4 (USB Type-C™)
    1 USB 3.2 Gen 2 (USB Type-C™)
    SD Card Reader (SD, SDHC, SDXC)
    Internet Speed
    900 Mbps Netgear Orbi + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft PowerToys
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Macrium Reflect
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    CoPilot
    BitLocker
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5
    Memory
    8 GB
    Hard Drives
    256GB SSD
    Internet Speed
    900 Mbps Netgear Orbi + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    CoPilot
    BitLocker
I don't have that program. I have dell update. It only shows 2 programs to update...


Critical

Nvidia geforce rtx 3050/3050ti graphis driver April 2023


Recommended

Dell Pair Application January 2023


Certainly it's not these right? The nvidia geforce 3050... I haven't updated it since last year. Shows me still using the old driver that is from November 2022 but that has absolutely nothing to do with it right since well it's the intel iris xe graphics card related to the sound?
 

My Computer

System One

  • OS
    Windows 11 Pro
Do the Dell update!
That's the Dell Update I run, I just assumed all you had was "Support Assist".

Every day when I start my computer, before I do anything else, I run,
Windows Update
Dell Command Update

I run these two every day and I never have any problems.
You'll recall that I'm using a Dell XPS 15 9510.
Click on "My Computers" below to see my specs.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
    CPU
    11th Gen i9 -11900H
    Memory
    32 GB 3200 MHz DDR4
    Graphics Card(s)
    NVIDIA® GeForce® RTX 3050Ti
    Monitor(s) Displays
    15.6" OLED Infinity Edge Touch
    Screen Resolution
    16:10 Aspect Ratio (3456 x 2160)
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    2 Thunderbolt™ 4 (USB Type-C™)
    1 USB 3.2 Gen 2 (USB Type-C™)
    SD Card Reader (SD, SDHC, SDXC)
    Internet Speed
    900 Mbps Netgear Orbi + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft PowerToys
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Macrium Reflect
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    CoPilot
    BitLocker
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5
    Memory
    8 GB
    Hard Drives
    256GB SSD
    Internet Speed
    900 Mbps Netgear Orbi + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    CoPilot
    BitLocker
Hello, :alien:

If you haven't already tried, you could see if rolling back the driver for the affected device may help.

 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1 14-eu0098nr (2024)
    CPU
    Intel Core Ultra 7 155H 4.8 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Graphics card(s)
    Integrated Intel Arc
    Sound Card
    Poly Studio
    Monitor(s) Displays
    14" 2.8K OLED multitouch
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 TB PCIe NVMe M.2 SSD
    Internet Speed
    Intel Wi-Fi 7 BE200 (2x2) and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender and Malwarebytes Premium

Latest Support Threads

Back
Top Bottom