External monitor connected to USB-Hub only works after replugging the hub


Spartan

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I have a DELL XPS 13 9310 laptop which only has 2 thunderbolt 4 ports so I wanted to connect it to my Alienware 38 Monitor AW3821DW but every hub I bought from Amazon didn't work at the advertised 4K/60 hz, only at 30 hz until I found this USB-Hub: https://www.amazon.ae/gp/product/B09CPJV3B4/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

It is from a company called CableCreation and finally, it did work with my monitor and did support the 60hz refresh rate. It works perfectly fine but the issue with it is, if I shutdown my laptop, when I turn the laptop on again, the monitor detects no signal and stays in stand-by mode. I tried turning the monitor on and off but it still won't detect any signal until I unplug the hub from the Thunderbolt port then replug it in, the screen would work right away. Restarting the laptop does not have this problem it's only when waking up from a cold boot.

I tried disabling PCIe link power management in the power options but that didn't help

Any ideas?

PS: I do have an Apple USB-C to HDMI connector and that works perfectly fine even if I shutdown the laptop the issue with it is it has only 1 USB connection and the other thunderbolt port is occupied by the power adapter
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware m16 R1
    CPU
    AMD Ryzen 9 7945HX
    Motherboard
    Alienware
    Memory
    SK Hynix 64 GB 5200 MHz DDR5 RAM
    Graphics Card(s)
    GeForce RTX 4090 16 GB GDDR6
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    16" QHD+ (2560 x 1600) 240Hz, 3ms 300-nits Screen + LG 32GQ850-B 32" UltraGear QHD 240hz Monitor
    Screen Resolution
    QHD (2560x 1440)
    Hard Drives
    2x Samsung 990 PRO 4TB SSDs + WD_BLACK SN770M 2TB SSD
    PSU
    330W AC Power Adapter
    Cooling
    Noctua NT-H2 + Fujipoly Extreme Thermal Pads
    Keyboard
    Alienware CherryMX mechanical keyboard (Laptop) + AW510K Mechanical Gaming Keyboard (external)
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    Alienware Tri-Mode Wireless Gaming Mouse AW720M
    Internet Speed
    1 GBPS Down / 350 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9500
    CPU
    Intel i7-10875H
    Memory
    Kingston FURY Impact 64 GB 3200 MHz DDR4 RAM
    Graphics card(s)
    nVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Sound Card
    Realtek
    Monitor(s) Displays
    15.6 UHD+ Touch, InfinityEdge, 500-nits, Anti-Reflecitve
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 990 PRO 2TB + 4TB SSDs
    PSU
    Dell 130W Laptop Charger USB C Type C AC Adapter
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    Noctua NT-H2 Thermal Paste on CPU + GPU
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 350 MBPS Up
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    Google Chrome
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    Avast Free Antivirus
I don't have a solution for you but I have a very similar issue with a usb hub where I keep an external hard drive attached. The hard drive is not detected until I either unplug and repIug OR open disk management and let it scan for the drives. Even though it is a powered hub (the external hard drive is also powered) I believe it is somehow related to the way my Dell PC scans for new hardware on restart or boot. I've spent hours and still haven't been able to find a solution but I made a shortcut on my desktop to open disk management at which time it's immediately detected when it scans for drives. The same principal may apply to your case.

Instead of unplugging and replugging, do a little test. Go to device manager, right click on 'monitors' and select scan for hardware changes. See if it is detected then. I'm very interested to know if your case is like mine.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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