Facebook messenger issues (Android)


bjproc

bjproc

Well-known member
Local time
4:50 AM
Posts
55
Location
Angus
OS
Windows 11 Pro
Hi, away from Windows ..

I bought my wife a new phone, Pixel 10a, but when she installed FB Messenger app & logged in, she's now not receiving all messages, the messages showing when first logged is from 18+ months ago.
She did have to put in a pin code when logging into the new phone.

Anyone with ideas on how to fix this?
 

My Computer My Computer

At a glance

Windows 11 Proi7-8750H32GB Crucial Ballistix Sport LT (2x16GB)nVidia GeForce GTX 1050 Ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
MSI GV72 8RD
CPU
i7-8750H
Motherboard
MSI MS-179F
Memory
32GB Crucial Ballistix Sport LT (2x16GB)
Graphics Card(s)
nVidia GeForce GTX 1050 Ti
Sound Card
Onboard
Hard Drives
1GB WD Nand SSD
1GB WD10SPZX-17Z10T0
Not sure if this is causing the issue, on her old phone that the back up was sitting at 65% I've managed to get it working again but it's very slow
 

My Computer My Computer

At a glance

Windows 11 Proi7-8750H32GB Crucial Ballistix Sport LT (2x16GB)nVidia GeForce GTX 1050 Ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
MSI GV72 8RD
CPU
i7-8750H
Motherboard
MSI MS-179F
Memory
32GB Crucial Ballistix Sport LT (2x16GB)
Graphics Card(s)
nVidia GeForce GTX 1050 Ti
Sound Card
Onboard
Hard Drives
1GB WD Nand SSD
1GB WD10SPZX-17Z10T0
Did you make sure the pin you put in was the correct pin? With the new way FB Messenger does things now is on any new device you must put the correct pin in to show all your messages or it doesn't work.
 

My Computer My Computer

At a glance

Windows 11 25H2AMD Ryzen 7 7800X3D 8-Core Processor (4.20 GHz)32GbsAMD Radeon RX 9060 XT (16 GB)
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
ThermalTake LCGS View 7896XS-270
CPU
AMD Ryzen 7 7800X3D 8-Core Processor (4.20 GHz)
Motherboard
ASRock
Memory
32Gbs
Graphics Card(s)
AMD Radeon RX 9060 XT (16 GB)
Sound Card
Realtek audio
Monitor(s) Displays
LG Ultragear
Screen Resolution
2560x1440
Hard Drives
Lexar SSD NQ7A 1TB NVMe M.2
PSU
650W - 80Plus Gold Power Supply
Case
Thermaltake View
Cooling
Liquid Cooled
Keyboard
Razer
Mouse
Razer
Internet Speed
2.0Gbps
Browser
Brave, Firefox
tried resetting the pin on the old device, but then the new device doesn't ask for the pin now
 

My Computer My Computer

At a glance

Windows 11 Proi7-8750H32GB Crucial Ballistix Sport LT (2x16GB)nVidia GeForce GTX 1050 Ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
MSI GV72 8RD
CPU
i7-8750H
Motherboard
MSI MS-179F
Memory
32GB Crucial Ballistix Sport LT (2x16GB)
Graphics Card(s)
nVidia GeForce GTX 1050 Ti
Sound Card
Onboard
Hard Drives
1GB WD Nand SSD
1GB WD10SPZX-17Z10T0
Steps to Reset and Reenter Messenger PIN:

  1. Open Messenger Settings: Tap the three horizontal lines (menu) in the top left corner, then tap the Settings (gear) icon.
  2. Navigate to Privacy: Select Privacy & safety, then choose End-to-end encrypted chats.
  3. Access Storage: Tap on Message storage (or Secure storage).
  4. Reset PIN: Tap the Reset PIN option.
  5. Create New PIN: Follow the on-screen prompts to create a new 6-digit PIN.
Important Considerations:

  • Device Requirement: You can only reset the PIN if you have access to the specific device where the PIN was originally set or where secure storage is currently enabled.
  • Data Loss Warning: If the Reset PIN option is not visible or you cannot access the settings, you may need to select Delete and turn off secure storage. This action will permanently delete your end-to-end encrypted chat history stored on that device.
  • Cross-Device Access: If you reset the PIN on one device (e.g., mobile), you may need to enter the new PIN on other devices (e.g., desktop) to restore access to your chat history.
  • Alternative Method: Some users report success using the Facebook Lite app or the Messenger website (messenger.com) if the standard app interface is malfunctioning or hiding the reset option.
 

My Computer My Computer

At a glance

Windows 11 25H2AMD Ryzen 7 7800X3D 8-Core Processor (4.20 GHz)32GbsAMD Radeon RX 9060 XT (16 GB)
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
ThermalTake LCGS View 7896XS-270
CPU
AMD Ryzen 7 7800X3D 8-Core Processor (4.20 GHz)
Motherboard
ASRock
Memory
32Gbs
Graphics Card(s)
AMD Radeon RX 9060 XT (16 GB)
Sound Card
Realtek audio
Monitor(s) Displays
LG Ultragear
Screen Resolution
2560x1440
Hard Drives
Lexar SSD NQ7A 1TB NVMe M.2
PSU
650W - 80Plus Gold Power Supply
Case
Thermaltake View
Cooling
Liquid Cooled
Keyboard
Razer
Mouse
Razer
Internet Speed
2.0Gbps
Browser
Brave, Firefox
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