Facebook messenger issues (Android)

bjproc

Well-known member

Local time

3:26 AM

Posts

55

Location

Angus

OS

Windows 11 Pro

• Sunday at 5:19 AM

• #1

Hi, away from Windows ..

I bought my wife a new phone, Pixel 10a, but when she installed FB Messenger app & logged in, she's now not receiving all messages, the messages showing when first logged is from 18+ months ago.
She did have to put in a pin code when logging into the new phone.

Anyone with ideas on how to fix this?

 

My Computer

At a glance

Windows 11 Proi7-8750H32GB Crucial Ballistix Sport LT (2x16GB)nVidia GeForce GTX 1050 Ti

OS

Windows 11 Pro

Computer type

Laptop

Manufacturer/Model

MSI GV72 8RD

CPU

i7-8750H

Motherboard

MSI MS-179F

Memory

32GB Crucial Ballistix Sport LT (2x16GB)

Graphics Card(s)

nVidia GeForce GTX 1050 Ti

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bjproc

Well-known member

Thread Starter

Local time

3:26 AM

Posts

55

Location

Angus

OS

Windows 11 Pro

• Sunday at 8:11 AM

• #2

Not sure if this is causing the issue, on her old phone that the back up was sitting at 65% I've managed to get it working again but it's very slow

 

My Computer

At a glance

Windows 11 Proi7-8750H32GB Crucial Ballistix Sport LT (2x16GB)nVidia GeForce GTX 1050 Ti

OS

Windows 11 Pro

Computer type

Laptop

Manufacturer/Model

MSI GV72 8RD

CPU

i7-8750H

Motherboard

MSI MS-179F

Memory

32GB Crucial Ballistix Sport LT (2x16GB)

Graphics Card(s)

nVidia GeForce GTX 1050 Ti

Sound Card

Onboard

Hard Drives

1GB WD Nand SSD
1GB WD10SPZX-17Z10T0

Beron Kord

Member

Member

Local time

10:26 PM

Posts

37

Location

New Hampshire

OS

Windows 11 25H2

• Sunday at 6:53 PM

• #3

Did you make sure the pin you put in was the correct pin? With the new way FB Messenger does things now is on any new device you must put the correct pin in to show all your messages or it doesn't work.

 

My Computer

At a glance

Windows 11 25H2AMD Ryzen 7 7800X3D 8-Core Processor (4.20 GHz)32GbsAMD Radeon RX 9060 XT (16 GB)

OS

Windows 11 25H2

Computer type

PC/Desktop

Manufacturer/Model

ThermalTake LCGS View 7896XS-270

CPU

AMD Ryzen 7 7800X3D 8-Core Processor (4.20 GHz)

Motherboard

ASRock

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32Gbs

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AMD Radeon RX 9060 XT (16 GB)

Sound Card

Realtek audio

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LG Ultragear

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Lexar SSD NQ7A 1TB NVMe M.2

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Razer

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bjproc

Well-known member

Thread Starter

Local time

3:26 AM

Posts

55

Location

Angus

OS

Windows 11 Pro

• Monday at 10:46 AM

• #4

tried resetting the pin on the old device, but then the new device doesn't ask for the pin now

 

My Computer

At a glance

Windows 11 Proi7-8750H32GB Crucial Ballistix Sport LT (2x16GB)nVidia GeForce GTX 1050 Ti

OS

Windows 11 Pro

Computer type

Laptop

Manufacturer/Model

MSI GV72 8RD

CPU

i7-8750H

Motherboard

MSI MS-179F

Memory

32GB Crucial Ballistix Sport LT (2x16GB)

Graphics Card(s)

nVidia GeForce GTX 1050 Ti

Sound Card

Onboard

Hard Drives

1GB WD Nand SSD
1GB WD10SPZX-17Z10T0

Beron Kord

Member

Member

Local time

10:26 PM

Posts

37

Location

New Hampshire

OS

Windows 11 25H2

• Monday at 7:39 PM

• #5

Steps to Reset and Reenter Messenger PIN:

1. Open Messenger Settings: Tap the three horizontal lines (menu) in the top left corner, then tap the Settings (gear) icon.
2. Navigate to Privacy: Select Privacy & safety, then choose End-to-end encrypted chats.
3. Access Storage: Tap on Message storage (or Secure storage).
4. Reset PIN: Tap the Reset PIN option.
5. Create New PIN: Follow the on-screen prompts to create a new 6-digit PIN.

Important Considerations:

• Device Requirement: You can only reset the PIN if you have access to the specific device where the PIN was originally set or where secure storage is currently enabled.
• Data Loss Warning: If the Reset PIN option is not visible or you cannot access the settings, you may need to select Delete and turn off secure storage. This action will permanently delete your end-to-end encrypted chat history stored on that device.
• Cross-Device Access: If you reset the PIN on one device (e.g., mobile), you may need to enter the new PIN on other devices (e.g., desktop) to restore access to your chat history.
• Alternative Method: Some users report success using the Facebook Lite app or the Messenger website (messenger.com) if the standard app interface is malfunctioning or hiding the reset option.

 

My Computer

At a glance

Windows 11 25H2AMD Ryzen 7 7800X3D 8-Core Processor (4.20 GHz)32GbsAMD Radeon RX 9060 XT (16 GB)

OS

Windows 11 25H2

Computer type

PC/Desktop

Manufacturer/Model

ThermalTake LCGS View 7896XS-270

CPU

AMD Ryzen 7 7800X3D 8-Core Processor (4.20 GHz)

Motherboard

ASRock

Memory

32Gbs

Graphics Card(s)

AMD Radeon RX 9060 XT (16 GB)

Sound Card

Realtek audio

Monitor(s) Displays

LG Ultragear

Screen Resolution

2560x1440

Hard Drives

Lexar SSD NQ7A 1TB NVMe M.2

PSU

650W - 80Plus Gold Power Supply

Case

Thermaltake View

Cooling

Liquid Cooled

Keyboard

Razer

Mouse

Razer

Internet Speed

2.0Gbps

Browser

Brave, Firefox