File explorer crash (Windows.UI.FileExplorer.dll)


amazoce

Member
Local time
8:12 PM
Posts
1
OS
Windows 11
Hello here,
Excuse me if the topic is redundant. My problem is this. My explorer crashes every time I click on an image file or zip file. The problem started since I updated to Windows 11. I had thought that this was due to a possible incompatibility with the QTTabBar software I installed. So I uninstalled it but the problem still persists. All the approaches to solutions that I have found everywhere in the forums, I try them but the problem is still not solved. I do not have the possibility to do a fresh installation of the OS.
I hope I can find help here.
Thank you.

Below is the windows event log error report :
- System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Version 0
Level 4
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2021-12-14T17:42:41.7583743Z
EventRecordID 2641
Correlation
- Execution
[ ProcessID] 16404
[ ThreadID] 0
Channel Application
Computer NAKA-Y540
Security

- EventData
1447990139379426226
4
APPCRASH
Non disponible
0
explorer.exe
10.0.22509.1000
f0c20f1e
Windows.UI.FileExplorer.dll
10.0.22509.1000
b4b1be3a
c00000fd
0000000000019e59
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f3c785ee-797e-4cc0-93b0-35070083a9b0.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.408e7201-1fbc-41df-9aa8-4deb79d98258.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.861a887e-3e81-487d-b37b-f3280dd6b270.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.caa3d8ad-f02e-4355-b160-90ea7d19f6a4.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7bad8487-0ade-40eb-8e1b-328af7533067.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_d163b5e4b99ea2404187f88e40cefd38e670ffe6_1dc4d011_223b423a-6b60-414a-ad8b-4a628f542857

0
9bbbbc5c-2adf-47b1-9731-f6a77d45d6bf
268435456
e936488c075733b8a4184b5c27faa3b2
0
 
Windows Build/Version
Windows 11 Family Insider Preview, build 22509

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz
    Memory
    16Go
    Graphics Card(s)
    Nvidia 1660Ti

FreeBooter

Well-known member
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1,007
Location
Adana
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

zbook

Well-known member
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Please report the problems that you are having using the applicable Microsoft insiders Feedback Hub.



This is a trial and error step:

Place the computer in clean boot:

Monitor the computer for several days or indefinitely to see if there is another application crash.


Code:
A new guard page for the stack cannot be created.
(status stack overflow)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

g_pitts

Member
Local time
1:12 PM
Posts
4
OS
Windows 11
Are you also running Carbonite by chance? I've found that the File Explorer crash occurs even when a .zip file is _displayed_ in File Explorer even if I don't click on it. If the .zip file is not on-screen, everything is fine.

You may want to check this post which I just found. I'm going to try out the down-rev'd Carbonite recommendation.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    Intel Core i9-12900K
    Motherboard
    ASRock Z690 Taichi
    Memory
    2 x 16GB DDR5-5600 G.Skill
    Graphics Card(s)
    RTX 3080Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    Asus ROG 34"
    Screen Resolution
    3440 x 1440
    Hard Drives
    WD PCIe4 NVMe 2TB boot drive + 8TB SATAIII SAMSUNG 870 QVO Series
    PSU
    EVGA 1600W Gold
    Internet Speed
    Ziply Fiber 1Gb
    Browser
    Firefox
    Antivirus
    Norton 360
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