Files get deleted without deleting them


J

junieman

Active member
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8:43 AM
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OS
windows 11 pro
Every couple of months about a dozen files and programs (different) disappear from my computer.
I do not delete them.
If I go into the recycle bin, none of the files or programs are there.
If I try to restore the deleted files, they do not show up.
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell
    CPU
    intel core i7-11700f
    Memory
    12 gb
    Monitor(s) Displays
    3
    Hard Drives
    256
    Keyboard
    wireless
    Mouse
    wireless
    Internet Speed
    50 mb
Details. What files? What folder(s)? More info.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
We can't help you much without more info. What kind of files? What folder were they deleted from? Are the files the same files each time or different files?
Just an educated guess with no more info provided, I suspect you use a MS account and have backup folder syncing turned on. When using a MS account the default location for Documents, Desktop, Pictures, and Videos is Onedrive, not your system drive. Do you also have another device synced to Onedrive as well or is this the only device you use
.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Mostly Excel files and some times folders.
I use a MS Account.
I do not use the Onedrive.
The files and programs are not on the "C" drive, I put everything is on a separate drive.
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell
    CPU
    intel core i7-11700f
    Memory
    12 gb
    Monitor(s) Displays
    3
    Hard Drives
    256
    Keyboard
    wireless
    Mouse
    wireless
    Internet Speed
    50 mb
junieman said:
I use a MS Account.
I do not use the Onedrive.
Click to expand...
You do unless you have taken the steps necessary to unlink the account and PC from Onedrive.
You also do if you use Ofc365 because Onedrive is an integral part of 365.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I do not use Onedrive or ofc365
The version of Office is 2012
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell
    CPU
    intel core i7-11700f
    Memory
    12 gb
    Monitor(s) Displays
    3
    Hard Drives
    256
    Keyboard
    wireless
    Mouse
    wireless
    Internet Speed
    50 mb
The other drive is an external drive and it is a Toshiba drive
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell
    CPU
    intel core i7-11700f
    Memory
    12 gb
    Monitor(s) Displays
    3
    Hard Drives
    256
    Keyboard
    wireless
    Mouse
    wireless
    Internet Speed
    50 mb
As stated, there is no Microsoft Office 2012, maybe you mean 2013?
You say you don't use OneDrive, but you should check in your OneDrive folder anyways. (ie) C:\Users\UserName\OneDrive.

Other than that, as suggested, download Crystal Disk Info and/or DiskGenius in my signature and view the SMART info for this and all of your drives. If it is any thing less then Good, it needs to be replaced.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
My Excel version is 2021 not 2012 (my mistake)
My OneDrive has nothing in it..
I tried Crystal Disk Info and the disk came back as GOOD
I also ran CHKDSK /f/r and the drive came back with no errors
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell
    CPU
    intel core i7-11700f
    Memory
    12 gb
    Monitor(s) Displays
    3
    Hard Drives
    256
    Keyboard
    wireless
    Mouse
    wireless
    Internet Speed
    50 mb
Is this Set to On:

22.jpg

...? :think:
 

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
SYSTEM STORGE STORAGE SENSE IS SET TO ON
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    dell
    CPU
    intel core i7-11700f
    Memory
    12 gb
    Monitor(s) Displays
    3
    Hard Drives
    256
    Keyboard
    wireless
    Mouse
    wireless
    Internet Speed
    50 mb
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