Solved Fingerprint recognition misbehaving


RhinoCan

Member
Member
Local time
9:15 PM
Posts
65
OS
Win 11 Pro
I'm gradually setting up and customizing my new laptop but I've hit a weird snag today. Initially, I set up just one local account using my nickname. I set up fingerprint recognition and set a pin and both worked fine. Today, I decided to rename the local account to use my first name. I found a video describing the technique and executed it. I decided to reboot to verify that all was well and the account name is now my first name instead of my nickname, just like I wanted. However, when I tried to sign in, it resolutely ignored my fingerprint: it didn't say it was wrong but it didn't sign me in either. It did, however, remember my PIN so I was able to get in. I assumed that it had somehow "forgotten" the fingerprint and attempted to register it again but it told me I'd already saved that fingerprint.

Have I just found a bug in the process for changing an account name? And more to the point, how do I get it to recognize my fingerprint again?
 
Windows Build/Version
24H2

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Elitebook 665 G11
    CPU
    AMD Ryzen 7 7735U
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ 680M Graphics
    Monitor(s) Displays
    1920 x 1200
    Hard Drives
    512GB SSD
    Browser
    Brave, Chrome
    Other Info
    Windows version: 24H2
Fingerprint recognition can be fussy about the precise angle at which your finger is oriented. Try a couple of different positions - maybe one will work. It also doesn't like dirty fingers, or even sometimes smooth fingers. It is possible to set up two different fingers for detection. You may find that if the first finger doesn't work, the second might.
 

My Computers

System One System Two

  • OS
    Linux Mint (22.3) and Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 3900x
    Motherboard
    Gigabyte Aorus Master x570 rel 1.0
    Memory
    32GB (2x16) @ 3600 MHz Corsair Vengeance LPX
    Graphics Card(s)
    Asus Geforce RTX 5060 Ti Dual OC 16 GB
    Sound Card
    No separate sound card.
    Monitor(s) Displays
    Dell U2718Q
    Screen Resolution
    3840x2160
    Hard Drives
    1TB WD-Black SN850; 1TB Samsung Sata 850 Evo; 4 TB WD Blue Sata SA510 2.5''; 4TB Samsung Sata SSD 870 EVO 2.5".
    PSU
    Be Quiet Dark Power Pro 11 750W
    Case
    Lian Li PC-8FIB
    Cooling
    CPU: Noctua NH-U12A; Case: BeQuiet + Lian Li fans.
    Keyboard
    Steelseries Apex 7 brown keys.
    Mouse
    Logitech (wired) G403
    Internet Speed
    940 Mb/s down; 105 Mb/s up
    Browser
    Firefox
    Other Info
    Pioneer blu-ray optical drive.
  • Operating System
    Windows 11 Home (ARM version) (latest update)
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book4 Edge 14" Copilot+ PC
    CPU
    Qualcomm Snapdragon X Elite X1E-80-100
    Memory
    16 GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno
    Monitor(s) Displays
    Touch screen 14" AMOLED monitor
    Screen Resolution
    2880x1800
    Hard Drives
    512 GB eUFS
    Internet Speed
    930 Mb/s (Wifi)
    Browser
    Firefox
    Antivirus
    Eset Internet Security
    Other Info
    NPU Qualcomm Hexagon
in settings, accounts, sign -in options set up another finger or you could remove the sign in option and set up again from new.
 

My Computers

System One System Two

  • OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Finger print recognition doesn't work well if your finger is dry (very clean). I always run my finger across my forehead so it gets oiled.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro - Windows 7 HP 64 - Lubuntu
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom build
    CPU
    i5 6600K - 800MHz to 4400MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Win 11
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    (4) -1 BX500 SSD - 256G for Windows 7 and Lubuntu
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500 Mb/s
    Browser
    Firefox 64
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus Q550LF
    CPU
    i7-4500U 800- 3000MHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs
    & 1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox 64
I erased the old fingerprints (right forefinger, right middle finger) and re-registered them again. I did a Windows-L and it worked first time. Then I rebooted just to make sure it worked and it absolutely rejects both of those fingers after multiple tries.

Now what?
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Elitebook 665 G11
    CPU
    AMD Ryzen 7 7735U
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ 680M Graphics
    Monitor(s) Displays
    1920 x 1200
    Hard Drives
    512GB SSD
    Browser
    Brave, Chrome
    Other Info
    Windows version: 24H2
Please disregard my remarks at 5:53. Both fingers now seem to work. I've done a Windows-L a couple of times and each finger worked once without having to retry a bunch of times. I don't know why it was failing so stubbornly a couple of hours ago but I'm calling the problem solved, at least for now. I'll do a new post if the trouble starts again.
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Elitebook 665 G11
    CPU
    AMD Ryzen 7 7735U
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ 680M Graphics
    Monitor(s) Displays
    1920 x 1200
    Hard Drives
    512GB SSD
    Browser
    Brave, Chrome
    Other Info
    Windows version: 24H2
It has happened to me a lot. I have had to change my fingerprint (thumb) once every few months.
 

My Computer

System One

  • OS
    Win 7,8.1,10,11, Mint, Kde Plasma, Debian
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
    Memory
    16 GB
    Graphics Card(s)
    Intel(R) HD Graphics 520/Nvidia GeForce 930M
    Sound Card
    Intel(R) Display Audio/RealtekAudio
    Monitor(s) Displays
    Generic Pnp Monitor
    Screen Resolution
    1366 X 768
    Hard Drives
    ST2000LM024-1EJ164
    Keyboard
    Eng (US)
    Mouse
    Sanwa Supply
    Browser
    Firefox
    Antivirus
    Avast One
    Other Info
    Too many laptops with different system specifications.
Another cause could be of Windows Update replacing your fingerprint sensor drivers and then it doesn't work properly. Apparently, this wasn't your case, but I just mention it if anyone else has the same issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5699), 25H2 (8457)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v25H2 (build 26200.8457)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

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