Fingerprint sign-in method setup fails


forneus

Member
Local time
8:33 AM
Posts
18
OS
W11 Home 21H2
I'm keeping the built-in admin account enabled just in case and I want to add the finger scanning sign-in option. Currently PIN method is used. Anytime I try to set up the finger scanning it says error. I tried uninstalling the driver and updating it. No effect.
 

My Computer

System One

  • OS
    W11 Home 21H2
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift 3x
    CPU
    Intel Core i5-1135G7
    Memory
    16 GB (LPDDR4x, 4266MHz)
    Graphics Card(s)
    Intel Iris Xe

DigitalGoat

Well-known member
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Local time
7:33 AM
Posts
247
Location
United Kingdom
OS
Windows 11 Pro
Try cleaning the sensor, don't press too hard or you will "squish" your print and make it harder for the sensor to process, some readers need you to apply your print several times to get a usable result.
Other than that some sensors are just bad. Try looking up your system on the manufacturers forums if they exist, maybe it is a common issue that has some workarounds listed.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes

forneus

Member
Thread Starter
Local time
8:33 AM
Posts
18
OS
W11 Home 21H2
Try cleaning the sensor, don't press too hard or you will "squish" your print and make it harder for the sensor to process, some readers need you to apply your print several times to get a usable result.
Other than that some sensors are just bad. Try looking up your system on the manufacturers forums if they exist, maybe it is a common issue that has some workarounds listed.
The thing is it works ok in my local user account. My guess it is somehow disabled/not allowed in admin account.
 

My Computer

System One

  • OS
    W11 Home 21H2
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift 3x
    CPU
    Intel Core i5-1135G7
    Memory
    16 GB (LPDDR4x, 4266MHz)
    Graphics Card(s)
    Intel Iris Xe
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