"Fix problems without resetting your PC" is missing... why?


A couple of people have suggested getting a USB dongle. There's one sitting in my Amazon cart, waiting for my order total to go over the magic $35 for free shipping. (I'm $0.06 short!) So far I have no reason to suspect that either a hardware or software problem is more likely.

@dalchina suggested testing the computer with another router (e.g. public library). The same idea occurred to me a couple of days ago, but I haven't had a chance to try it yet. I'll try to get it done today.

@Klaver7 pointed to System>Troubleshoot as the place to do troubleshooting. Sadly, there is no such section in my System applet. They too have 24H2, which creates another mystery.
 

My Computer My Computer

At a glance

Windows 11i7-10875SH32 GBNVIDIA Quadro RTX 3000
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Precision 5750
CPU
i7-10875SH
Memory
32 GB
Graphics Card(s)
NVIDIA Quadro RTX 3000
Screen Resolution
2x 1920x1200
Hard Drives
1 TB SSD
Browser
Firefox
More in my #17
 

My Computer My Computer

At a glance

Windows 11 Proi7-8650U16GBIntel UHD 620
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Lenovo t480s
CPU
i7-8650U
Memory
16GB
Graphics Card(s)
Intel UHD 620
Screen Resolution
1920x1080
Hard Drives
C SN810 SDCPNRY-512G-1006
Browser
Edge, Firefox
Antivirus
Defender

My Computer My Computer

At a glance

Windows 11Intel Core i3 12 100 12th generationKingston DDR4-3200 16 GBytesIntel UHD 730
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Gigabyte H610M H V2
CPU
Intel Core i3 12 100 12th generation
Motherboard
American Megatrend F35
Memory
Kingston DDR4-3200 16 GBytes
Graphics Card(s)
Intel UHD 730
jhsachs said:
A couple of people have suggested getting a USB dongle. There's one sitting in my Amazon cart, waiting for my order total to go over the magic $35 for free shipping. (I'm $0.06 short!) So far I have no reason to suspect that either a hardware or software problem is more likely.

@dalchina suggested testing the computer with another router (e.g. public library). The same idea occurred to me a couple of days ago, but I haven't had a chance to try it yet. I'll try to get it done today.

@Klaver7 pointed to System>Troubleshoot as the place to do troubleshooting. Sadly, there is no such section in my System applet. They too have 24H2, which creates another mystery.
Click to expand...
Search for Troubleshoot to find it.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (9168)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (9168)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    802.11g wireless 54 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.

  • At a glance

    Windows 11 Pro v25H2 (build 26200.9168)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.9168)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Microsoft Compact Optical Mouse
    Internet Speed
    802.11ac 5GHz wireless 260Mpbs
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Anything you don't know how to do simply do a natural language search using Google.

E.g.

How do I troubleshoot wifi in Windows 11?

How do I find the Windows 11 wifi troubleshooter?

Try a taskbar search box search... simply type
Trouble...

and you'll get a list.


Not hard.
 

My Computer My Computer

At a glance

Windows 11 Proi7-8650U16GBIntel UHD 620
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Lenovo t480s
CPU
i7-8650U
Memory
16GB
Graphics Card(s)
Intel UHD 620
Screen Resolution
1920x1080
Hard Drives
C SN810 SDCPNRY-512G-1006
Browser
Edge, Firefox
Antivirus
Defender
I'm writing this from the public library, where I got an internet connection almost instantly, and it has endured through about an hour of work. Just now I broke the connection and reopened it several times, with no problems.

So this experiment proves that the problem is in my router at home.

But the fact that I have no problems connecting to the internet through the same router but using a different device proves that the problem is not in my router at home.

I'm left to conclude that the problem is some kind of interaction between this particular computer and that particular router. What should I make of this? What should I do?

A few days ago someone mentioned group policy objects. That's a possible explanation (although, as I said earlier, I think it's unlikely). Can anyone tell me how to interpret the GPOs? Microsoft's instructions told me to start by running gpresult /H to get a detailed report on the group policy objects, but the report was useless; it found only one of a dozen or so objects and gave me no details about its meaning.

@rogerrabbit I'll give Complete Internet Repair a look-see.

@spapakons I searched for "Troubleshoot." I got entries for troubleshooting Settings, Audio, Sound, and Printer. No Wi-Fi or internet.
 

My Computer My Computer

At a glance

Windows 11i7-10875SH32 GBNVIDIA Quadro RTX 3000
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Precision 5750
CPU
i7-10875SH
Memory
32 GB
Graphics Card(s)
NVIDIA Quadro RTX 3000
Screen Resolution
2x 1920x1200
Hard Drives
1 TB SSD
Browser
Firefox
jhsachs said:
I searched for "Troubleshoot." I got entries for troubleshooting Settings, Audio, Sound, and Printer. No Wi-Fi or internet.
Click to expand...
The one you want is 'Other trouble-shooters > Network and internet'.

1787268841216.webp

1787269102244.webp
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 HomeAMD Athlon Silver 3050U8GBRadeon Graphics
    OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23-R9VY
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD (from April 2026: 250GB EVO 850)
    Internet Speed
    150 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    UPDATE - 11 April 2026: due to lid hinges starting to break up this laptop has been retired from active duty. The OS with all software and files has been migrated to my System Seven in 'Other systems' to carry on as my general purpose 'main machine'.

    I've now clean installed 25H2 and used Garlin's scripts to update Secure Boot to CA 2023 and revoke the PCA 2011 certificates. It's new role is to test secure boot issues.

    Info for 2021-2026:
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October 2021 it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update, 24H2 on 3rd October 2024 through Windows Update by setting the Target Release Version for 24H2, and 25H2 on 30th September 2025 through Windows Update by setting the Target Release Version for 25H2.

  • At a glance

    Windows 11 ProIntel® Core™ i5-520M8GB(integrated graphics) Intel HD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.

    In-place upgrade to 22H2 using ISO and a workaround.
    Feature Update to 23H2 by manually installing the Enablement Package.
    In-place upgrade to 24H2 using hybrid 23H2/24H2 install media.
    Upgraded to 25H2 by Enablement Package.

    Also running Insider Experimental 263xx and 29xxx builds and Windows 10 as native boot .vhdx.
  • My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR was a 2-in-1 convertible Lenovo Yoga 11e (1st gen) type 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device. This has now been sold. It has been replaced by my System Eight.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 8GB RAM, 1TB NVMe ssd, supported device running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds (and a few others) as a native boot .vhdx.

    My SYSTEM SIX is a Dell Latitude 5550, Core Ultra 7 165H, 64GB RAM, 1TB NVMe SSD, supported device, Windows 11 Pro, Hyper-V host machine. Updated to 25H2 on 30th September 2025.

    My SYSTEM SEVEN is a Lenovo Thinkpad T580, 1920x1080 touchscreen, Intel Core i7-8650U, 16GB RAM, 512GB NVMe SSD + 2nd 512GB NVMe SSD, a supported device for Windows 11. This is my current general purpose 'main machine'. The installed Windows 11 Home from my System One has been migrated to this machine. As its new home has an existing digital licence for Pro I've been able to upgrade the migrated OS from Home to Pro.

    My SYSTEM EIGHT is a 2-in-1 convertible Lenovo Yoga 11e (5th gen) type 20LN, Celeron N4120, 8GB RAM, 512GB NVMe ssd, a supported device for Windows 11. Currently running Windows 11 Pro, plus Insider Beta, Experimental 263xx and 29xxx builds as native boot vhdx.
I'm glad my suggestion demonstrated something about this- although given what you had said about another device working well I'm surprised.

You could check the signal level at your PC. Example: I have an Android phone and have two Wifi analysis apps downloaded that show the signal strangth for both bands, and one draws a graph campling the signal strength, so any drops would be recorded.

On Win 10 I have Wifi Analyzer which does a similar thing (free version).

You could use those to monitor your Wifi signal.

I have made other suggestions above and reminded you of them, and another poster reinforced that.

=====
I searched for "Troubleshoot." I got entries for troubleshooting Settings, Audio, Sound, and Printer. No Wi-Fi or internet.
Click to expand...

I've commented on that. And suggested search options for you. You seem to have overlooked that. So I'll do it for you. Look:
1.webp


=====
I am the 'someone' who referred to group policies.

Group policies are not related to your wifi issue, but the other matter you posted about.
For those policies applied by the Group Policy Editor, a convenient way to view configured policies is with the filter in
Policy Plus (free group policy editor) - which includes a useful find feature. Recommended.

The equivalent of policies can be applied by directly editing the registry, whether that be manually, or as the consequence of using some 3rd party program. Thse can be much harder to identify and revert.

Thank you.
 

My Computer My Computer

At a glance

Windows 11 Proi7-8650U16GBIntel UHD 620
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
Lenovo t480s
CPU
i7-8650U
Memory
16GB
Graphics Card(s)
Intel UHD 620
Screen Resolution
1920x1080
Hard Drives
C SN810 SDCPNRY-512G-1006
Browser
Edge, Firefox
Antivirus
Defender
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