Freeze and reboot - no BSOD


acbendc

Member
Local time
10:53 PM
Posts
14
OS
Windows 11
Hi All !

First thanks for your forum and for the help you provide !

I deal with freeze and reboot during gaming sessions since several months ... sometimes after a few minutes, sometimes after several hours.
I have no errors or BSOD on screen, just freeze and after a few seconds reboot.

In the event viewer I have each time a Kernel 41 (63) critical error.

Windows version : 21H2 build 22000.708

=> PSU, graphic card and RAM have been changed. PSU because I thought it was the issue, Graphic card and RAM for upgrade (RAM is a second identical kit, I have already tried either the old one, the new one and the 2 kits together, same issue with freeze and reboot).

I have made several full new proper install (full wipe) with drivers from asus website or automatic update from Windows Update. Try on Windows 10 and Windows 11, no change ... BIOS is up to date.

I don't know where to look anymore ....

You will find enclosed the V2 log collector extraction, hope it will be helpful !

If you have any idea or question don't hesistate !!!!

Ben
 

Attachments

  • DESKTOP-7KQ8MSN-(2022-06-06_10-44-33).zip
    434.9 KB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

glasskuter

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2,586
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.608

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

glasskuter

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Welcome to the forum Ben. That is an impressive setup you are running. I guess @zbook missed my tag so I'll try to tag him again so he can analyze your logs. Are you overclocking?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Hello Glasskuter !

Thank you :)

No overclocking at all (for the moment !)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

zbook

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3:53 PM
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1,164
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Windows 10
There were no BSOD so the thread was moved to the general forum.

The logs were in a foreign language and could not be scanned or read.




There was one live kernel event seen in the log files.

The live kernel event bugcheck was 1A1 = WIN32K_CALLOUT_WATCHDOG_LIVEDUMP

It was a one time event in the logs.



The computer can be monitored:

This script will tune up the computer and modify crash settings so that if they occur they are less likely to be missed:


Post a share link into this thread using one drive, drop box, or google drive.




Code:
Signature du problème :
P1 : 1a1
P2 : ffffb6868eb15040
P3 : 0
P4 : 0
P5 : 0
P6 : 10_0_22000
P7 : 0_0
P8 : 256_1
P9 :
P10 :

Fichiers joints :
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\Windows\SystemTemp\WER-68998343-0.sysdata.xml
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b66275b9-69b8-4ed0-9e1b-d3fb5a4ad30f.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1b869e05-65e9-4f5a-871c-f65650a68778.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.20b24e7c-b7a2-4b81-851f-534325dab7a4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.343f28ed-5b89-436b-b8d8-64d5bc87b471.tmp.txt

Ces fichiers sont peut-être disponibles ici :
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a1_215d81a22b3dd4cb1df4d305e7f3af6bc536a1a_00000000_a1d8428b-98dd-4c03-99e8-2d0222b693d0



Code:
02/06/2022 05:43    Windows Error Reporting    Détecteur d'erreurs , type 0
Nom d’événement : LiveKernelEvent
Réponse : Non disponible
ID de CAB : 0

Signature du problème : 
P1 : 1a1
P2 : ffffb6868eb15040
P3 : 0
P4 : 0
P5 : 0
P6 : 10_0_22000
P7 : 0_0
P8 : 256_1
P9 : 
P10 : 

Fichiers joints :
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\Windows\SystemTemp\WER-68998343-0.sysdata.xml
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b66275b9-69b8-4ed0-9e1b-d3fb5a4ad30f.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1b869e05-65e9-4f5a-871c-f65650a68778.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.20b24e7c-b7a2-4b81-851f-534325dab7a4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.343f28ed-5b89-436b-b8d8-64d5bc87b471.tmp.txt

Ces fichiers sont peut-être disponibles ici :
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1a1_215d81a22b3dd4cb1df4d305e7f3af6bc536a1a_00000000_cab_a1d8428b-98dd-4c03-99e8-2d0222b693d0

Symbole d’analyse : 
Nouvelle recherche de la solution : 0
ID de rapport : a1d8428b-98dd-4c03-99e8-2d0222b693d0
Statut du rapport : 2049
Récipient avec hachage : 
GUID CAB :0
02/06/2022 05:43    Windows Error Reporting    Détecteur d'erreurs , type 0
Nom d’événement : LiveKernelEvent
Réponse : Non disponible
ID de CAB : 0

Signature du problème : 
P1 : 1a1
P2 : ffffb6868eb15040
P3 : 0
P4 : 0
P5 : 0
P6 : 10_0_22000
P7 : 0_0
P8 : 256_1
P9 : 
P10 : 

Fichiers joints :
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\Windows\SystemTemp\WER-68998343-0.sysdata.xml
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b66275b9-69b8-4ed0-9e1b-d3fb5a4ad30f.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1b869e05-65e9-4f5a-871c-f65650a68778.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.20b24e7c-b7a2-4b81-851f-534325dab7a4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.343f28ed-5b89-436b-b8d8-64d5bc87b471.tmp.txt

Ces fichiers sont peut-être disponibles ici :
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a1_215d81a22b3dd4cb1df4d305e7f3af6bc536a1a_00000000_a1d8428b-98dd-4c03-99e8-2d0222b693d0

Symbole d’analyse : 
Nouvelle recherche de la solution : 0
ID de rapport : a1d8428b-98dd-4c03-99e8-2d0222b693d0
Statut du rapport : 4
Récipient avec hachage : 
GUID CAB :0
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Hi! thanks again !

I have switched my system to english, launch again the log collector and the script too :)
you will find attached the results !
 

Attachments

  • DESKTOP-7KQ8MSN-(2022-06-08_19-32-22).zip
    435.9 KB · Views: 1
  • Tuneup.log
    5.8 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

zbook

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1,164
OS
Windows 10
The tuneup plus results were good.

Today is 06/08/22 and the logs indicated a fresh installation on 06/01/2022.
So there was approximately one week of data.

There were no BSOD.
The live kernel event 1A1 was reported in the earlier post.



The Intel CPU: i7-11700KF supports DDR4 RAM speeds up to 3200 MHz.

At the time that the log collector ran the RAM speed was 3600 MHz..

During the troubleshooting please make sure that there is no overclocking.
Turn off XMP.




Uninstall: MSI Afterburner


Uninstall or uninstall and reinstall: CORSAIR iCUE 4 Software




Monitored the computer using reliability monitor.

If you have to manually power off the computer record the day and time.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
I had a new reboot yesterday night. I made new logs attached if it can helps !

I will also try without Msi Afterburner.

I have already tryed without Corsair Icue but same issue ....
 

Attachments

  • DESKTOP-7KQ8MSN-(2022-06-09_08-00-07).zip
    442 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

zbook

Well-known member
Power User
VIP
Local time
3:53 PM
Posts
1,164
OS
Windows 10
During the log collection the RAM speed was recorded at 2000 MHz.


Please uninstall these software:

CORSAIR iCUE 4 Software
MSI Afterburner 4.6.4

The Corsair software continues to cause application errors.

The last recorded live kernel event was: Date: 2022-06-02T07:43:25.4360000Z



Using reliability monitor > monitor the computer for unexpected shutdowns and restarts
If you manually power off the computer then comment into the thread.


I'll sign off so other members can continue the troubleshooting.
If there are BSOD then let me know and I'll troubleshoot the BSOD.




Code:
Event[2779]
  Log Name: System
  Source: EventLog
  Date: 2022-06-08T23:36:19.2470000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-7KQ8MSN
  Description:
The previous system shutdown at 23:34:46 on ?08/?06/?2022 was unexpected.

Code:
Event[2789]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2022-06-08T23:36:14.2000000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: DESKTOP-7KQ8MSN
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Ok I uninstalled MSI afterburner and ICUE.
I also fixed the RAM to 3600Mhz in the bios and run successfully a memory test provided by windows.

let's try again .... I will let you know !
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Ok I uninstalled MSI afterburner and ICUE.
I also fixed the RAM to 3600Mhz in the bios and run successfully a memory test provided by windows.

let's try again .... I will let you know !
I had a new crash :crys: still the kernel power 41 (63)

Here are the logs if you can help me !
 

Attachments

  • DESKTOP-7KQ8MSN-(2022-06-14_20-45-12).zip
    491.2 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

zbook

Well-known member
Power User
VIP
Local time
3:53 PM
Posts
1,164
OS
Windows 10
There were no BSOD.


Windows fast startup failed.

Turn off Windows fast startup:




Use the computer for a few weeks and if there is a problem then open a new thread.

Follow the trends using reliability monitor:





Code:
Event[4003]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2022-06-14T19:12:32.7590000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: DESKTOP-7KQ8MSN
  Description:
Windows failed fast startup with error status 0xC00000D4.


Code:
Event[4015]
  Log Name: System
  Source: EventLog
  Date: 2022-06-14T19:12:39.9000000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-7KQ8MSN
  Description:
The previous system shutdown at 12:57:56 on ?14/?06/?2022 was unexpected.


Code:
Event[4025]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2022-06-14T19:12:35.0290000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: DESKTOP-7KQ8MSN
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:
Event[2779]
  Log Name: System
  Source: EventLog
  Date: 2022-06-08T23:36:19.2470000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-7KQ8MSN
  Description:
The previous system shutdown at 23:34:46 on ?08/?06/?2022 was unexpected.


Code:
Event[2789]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2022-06-08T23:36:14.2000000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: DESKTOP-7KQ8MSN
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Thank you.
I turned off fast boot. I will let you know if it's better !
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Hello!

unfortunately I got a new crash. only 1 within 7 days but the issue is still present.

you will find enclosed the logs if you can help.

thank you !
 

Attachments

  • DESKTOP-7KQ8MSN-(2022-06-23_08-13-02).zip
    641.9 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

zbook

Well-known member
Power User
VIP
Local time
3:53 PM
Posts
1,164
OS
Windows 10
Today is 06/25/2022.

When was the crash?

Was it a BSOD, a Windows crash without BSOD, or an application crash?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Crash was the 06/22.
no BSOD, just a freeze, then black screen and reboot. no error message ...


Screenshot 2022-06-25 112929.png

Screenshot 2022-06-25 113110.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

zbook

Well-known member
Power User
VIP
Local time
3:53 PM
Posts
1,164
OS
Windows 10
The log collector collected no mini dump files and did not record any memory dumps.

The logs reported the last unexpected shutdown and restart on 06/22/2022.

The live kernel event with bugcheck 1A1 was on 06/02/2022.



So continue monitoring the computer.


If there are continued unexpected shutdowns and restarts without BSOD or live kernel events then stress test or swap hardware.
For example PSU.

The entries in the log collector can appear the same way during manual poweroffs.
So if there is a hang or freeze and manual power off please comment into this thread.



Code:
02/06/2022 05:43    Windows Error Reporting    Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Non disponible
Cab Id: 0

Problem signature:
P1: 1a1
P2: ffffb6868eb15040
P3: 0
P4: 0
P5: 0
P6: 10_0_22000
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\Windows\SystemTemp\WER-68998343-0.sysdata.xml
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b66275b9-69b8-4ed0-9e1b-d3fb5a4ad30f.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1b869e05-65e9-4f5a-871c-f65650a68778.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.20b24e7c-b7a2-4b81-851f-534325dab7a4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.343f28ed-5b89-436b-b8d8-64d5bc87b471.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1a1_215d81a22b3dd4cb1df4d305e7f3af6bc536a1a_00000000_cab_a1d8428b-98dd-4c03-99e8-2d0222b693d0

Analysis symbol: 
Rechecking for solution: 0
Report Id: a1d8428b-98dd-4c03-99e8-2d0222b693d0
Report Status: 2049
Hashed bucket: 
Cab Guid: 0

02/06/2022 05:43    Windows Error Reporting    Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Non disponible
Cab Id: 0

Problem signature:
P1: 1a1
P2: ffffb6868eb15040
P3: 0
P4: 0
P5: 0
P6: 10_0_22000
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\Windows\SystemTemp\WER-68998343-0.sysdata.xml
\\?\C:\Windows\LiveKernelReports\PoW32kWatchdog-20220602-0225.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b66275b9-69b8-4ed0-9e1b-d3fb5a4ad30f.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1b869e05-65e9-4f5a-871c-f65650a68778.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.20b24e7c-b7a2-4b81-851f-534325dab7a4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.343f28ed-5b89-436b-b8d8-64d5bc87b471.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1a1_215d81a22b3dd4cb1df4d305e7f3af6bc536a1a_00000000_a1d8428b-98dd-4c03-99e8-2d0222b693d0

Analysis symbol: 
Rechecking for solution: 0
Report Id: a1d8428b-98dd-4c03-99e8-2d0222b693d0
Report Status: 4
Hashed bucket: 
Cab Guid: 0


Code:
Event[6347]

  Log Name: System
  Source: EventLog
  Date: 2022-06-22T22:08:10.2450000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-7KQ8MSN
  Description:
The previous system shutdown at 22:06:34 on ?22/?06/?2022 was unexpected.


Code:
Event[6357]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2022-06-22T22:08:05.3420000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: DESKTOP-7KQ8MSN
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Thank you.
I have already swap with a new PSU.

I will continue monitoring the computer and let you know.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

acbendc

Member
Thread Starter
Local time
10:53 PM
Posts
14
OS
Windows 11
Got 2 new crashes without BSOD... Could it be a motherboard issue ? or a CPU issue ?
 

Attachments

  • DESKTOP-7KQ8MSN-(2022-06-28_18-28-01).zip
    780.1 KB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    11700KF
    Motherboard
    Asus Z590F
    Memory
    G.skill F4-3600C15D-16GTZ x2
    Graphics Card(s)
    Evga RTX3080 12Gb FTW3 Ultra
    Sound Card
    onboard chip
    Monitor(s) Displays
    Dell S2716DG
    Screen Resolution
    1440p
    Hard Drives
    2 NVME :
    - Sandisk Extreme Pro 500Go
    - Kingston A2000 1To
    PSU
    Seasonic Prime GX - 850W
    Case
    Corsair 5000D
    Cooling
    6x120 intake front, Aio Corsair H115i on top for CPU, 1x120 rear, stock air cooling for gpu
    Keyboard
    Corsair K100 OPX
    Mouse
    Razer Viper 8K
    Internet Speed
    FTTH 2Gb/s
    Browser
    Chrome
    Antivirus
    Windows defender

zbook

Well-known member
Power User
VIP
Local time
3:53 PM
Posts
1,164
OS
Windows 10
Please compare the installed RAM to the Qualified Vendor List (QVL) and report your findings.

The installed RAM modules (F4-3600C15-8GTZ ) were not seen on the QVL.

For testing purposes install RAM that is on the QVL.



Monitor for unexpected shutdowns and restarts using reliability monitor:







Code:
Event[8493]
  Log Name: System
  Source: EventLog
  Date: 2022-06-28T18:27:17.8720000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-7KQ8MSN
  Description:
The previous system shutdown at 18:25:33 on ?28/?06/?2022 was unexpected.


Code:
Event[8162]
  Log Name: System
  Source: EventLog
  Date: 2022-06-27T23:30:58.8240000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-7KQ8MSN
  Description:
The previous system shutdown at 23:29:49 on ?27/?06/?2022 was unexpected.



Code:
Event[8172]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2022-06-27T23:30:54.2180000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: DESKTOP-7KQ8MSN
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Code:
Event[8503]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2022-06-28T18:27:13.2680000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: DESKTOP-7KQ8MSN
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Code:
Event[7616]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-06-27T19:13:25.8310000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: AUTORITE NT\SERVICE LOCAL
  Computer: DESKTOP-7KQ8MSN
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.


Code:
Event[7724]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-06-27T19:23:30.7500000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs
  User: S-1-5-19
  User Name: AUTORITE NT\SERVICE LOCAL
  Computer: DESKTOP-7KQ8MSN
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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