Freezes Then Shuts Down

Hello. I recently purchased a laptop and after 1 week, the screen will freeze and the laptop immediately shuts down. When I turn it on, I get a black screen with a large battery graphic (see attached). Sometimes I have to unplug the power cord and plug in back in, but usually I have to wait a minute and turn it on again. Sometimes this works. Sometimes I have to do it several times.
Can someone please tell me what is going on and how can I fix it?
I tried a clean install of Windows.
I updated to the lates AMD GPU chipset and driver.
Is it a faulty battery, the GPU or a faulty motherboard power problem?
Thank you.

Check C: Partition for Errors

Check C: partition for file system and bad sector errors.

1. Start the Command Prompt as a administrator.

2. Within Command Prompt type Chkdsk C: /r command, press Enter key to schedule error checking C: partition at next time the system reboots.

Error checking with /r parameter can take long as 30 minutes or more.






Repair any Corrupted Windows System Files

1. Start the Command Prompt as a administrator.

2. Within Command Prompt type Sfc /Scannow command, press Enter key.





3. Copy the C:\Windows\Logs\CBS\CBS.log file to the Desktop.

4. Attach the CBS.log file to your next post or upload the CBS.log file to PasteBin and let us have the download link.







Important Recommended Steps

• Update all installed applications
• Uninstall currently installed device drivers and then install latest version of the devices drivers.
• Install all of the Windows important updates.
• If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
• Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
• Use Memtest86+ disc to check system memory's (RAM's) for errors.
• Use CrystalDiskInfo to check SMART health report of the hard disk drive (HDD).
• Use Prime95 to stress test your CPU
• Use 3DMark to stress test your GPU


Click the url links for the website to follow instructions on how to do hardware diagnostics:
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- http://www.carrona.org/hwdiag.html
- http://www.carrona.org/strpdown.html

TomCaz said:

I recently purchased a laptop and after 1 week, the screen will freeze and the laptop immediately shuts down.

Click to expand...

Welcome to the forum. If you purchased this laptop NEW, and it is still under warranty, I suggest you return it to the store for a refund or exchange. It should still be under most store's 30 day store warranty.
Otherwise, contact the warranty department of the manufacturer or manufacturer support. I say this because depending on how the warranty is worded a user's actions in trying to solve the problem can void the warranty.