Fresh Win 11 Install

AI Overview
To perform a clean installation on a computer that was enrolled in Windows Autopilot, the device must first be deregistered from the

former owner's tenant and Azure AD environment.

Without this step, the device will automatically try to enroll in the former owner's organization again as soon as it connects to the internet.


You must get the previous owner's IT administrator to complete these steps.

If you cannot contact them, you should return the computer to the seller as unusable.

Step 1: Former owner's IT removes the device from Autopilot

The organization's administrator needs to remove the computer's hardware hash from their tenant via the Microsoft Intune admin center.

Sign into the Microsoft Intune admin center.

Navigate to Devices > Windows > Windows enrollment > Devices.

Find and select the computer by its serial number. You can find the device's serial number in the Settings app under System > About.

Click the Delete button.

Wait for the process to complete, which can take several minutes. Clicking the Sync button may speed it up.

Step 2: Former owner's IT deletes the device from Azure AD

After deleting the device from Autopilot, the administrator should also remove its record from Azure AD (now Microsoft Entra ID).

Sign in to the Microsoft Entra ID admin center.

Navigate to Devices > All Devices.

Find and select the device. Its icon will no longer indicate it is an Autopilot device.

Select the Delete option.

Step 3: Perform a clean Windows installation

Once the former owner's IT has confirmed that the device records have been removed, you can perform a clean installation using

a Windows installation media, like a USB flash drive.