Geekom PC turns on but.....


lnjr

Member
Local time
8:46 PM
Posts
8
OS
windows 11
I purchased the Geekom Mini IT 11 the end of December 2023. (12/30/23)

I had started to set it up, but unfortunately, there were a lot of health issues that started popping up in my immediate family, along with a few deaths. Then I started having health issues that needed to be dealt with so I never got back around to turning my Geekom Mini IT 11 back on until this morning. The unit will turn on (the light comes on for the power button) and the fan will start but then the fan stops and after a short period of time it will briefly start and then stop again. The power light remains on, but nothing else happens and I eventually have to hit the power button to shut it off.

I shut the unit down properly the last time I even had any opportunity to turn it on and it worked fine at that time, but now I can not get it to work. I didn't even get a chance to do the update from Windows 11 version 21H2 (OS build 22000.2538) to Windows 11 23H2 yet. No updates were installed yet on that pc and I was just learning my way around the new operating system at that time when the #### hit the fan with all sorts of family health and a few deaths :(

The information on my pc is as follows
Product Name: Mini PC
Model : GM11i7T
CPU : INTEL CORE i7-11390H
DDR4 : SO-DIMM 32GB
SSD : M.S 1TB


Why won't my pc run / work and can someone please be so kind as to tell me or give me suggestions on how to fix this issue or have I gotten a complete piece of junk and wasted my money on this pc?

Thank You So Very Much
 
Windows Build/Version
version 21H2 (OS build 22000.2538)

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    geekom mini IT11
    CPU
    11th Gen Intel Core i7-11390H (4 Cores, 8 Threads, 12M
    Memory
    32GB dual channel (DDR4)
    Graphics Card(s)
    Intel® Iris® Xe
    Monitor(s) Displays
    HP S2031
    Hard Drives
    1TB SSD
Does it show any lights or indicators when you power it on? If not, power supply is the first thing to verify. Otherwise, if you have access to another PC, you may want to try booting the device to bootable media to start attempting repairs. Please tell us more about your PC so we can help! And condolences/sympathies on your recent family troubles.
HTH,
--Ed--
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo X380 Yoga
    CPU
    i7-8650U (8th Gen/Kaby Lake)
    Motherboard
    20LH000MUS (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Integrated Conexant SmartAudio HD
    Monitor(s) Displays
    FlexView Display
    Screen Resolution
    1920x1080
    Hard Drives
    Toshiba 1 TB PCIe x3 NVMe SSD
    external 5TB Seagate USB-C attached HDD
    PSU
    Lenovo integrated 65W power brick
    Case
    Laptop
    Cooling
    Laptop
    Keyboard
    Integrated Lenovo ThinkPad keyboard
    Mouse
    touchscreen, touchpad
    Internet Speed
    GbE (Spectrum/Charter)
    Browser
    all of em
    Antivirus
    Defender
    Other Info
    Purchased early 2019 as Windows Insider test PC
Do you get the OEM/BIOS screen or does the display stay blank?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Since fans run and power light shows On, IMO it seems related to video. Things to try.
1. Turn off your monitor. Then turn it back on. Do you see a flash screen of the monitor which is usually the manufacturer name. If not, you have a monitor problem. Try another monitor.
2. If monitor tests good, check the settings on the monitor that the correct input, hdmi or DP, is selected. This is usually done with the tiny buttons on the side of the monitor.
3. Check your video cable connections on both ends.
4. Try another cable.
5.You have both DP and HDMI video out connections on that device. It is possible there is an issue with whichever video connection it is that you use. Try the other type connection. If your monitor does not have that type connection, you can buy adapter cables. (for example, if currently you are using hdmi from device to an hdmi port on your monitor, but the monitor has no DP connection, you can buy a DP to HDMI cable. )
6. If none of that fixes the issue, it would seem the Geekom has lost video. That device uses integrated graphics which reside on the CPU.
7. I've never tried one but there are external videp adapters available.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Motherboard
    stock Dell
    Memory
    24 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
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