Getting a BSOD while playing specific games.

TylerJaacks · Mar 20, 2022

I'm getting either a CRITICAL_PROCESS_DIED or UNEXPECTED_STORE_EXCEPTION while playing the following games Tabletop Simulator and Call of Duty Vanguard. It appears to be only these games that I know of haven't had any issues doing anything else. I have ran sfc /scannow and the DISM commands yet nothing. I have updated my BIOS and drivers still nothing. Also the BSOD do complete the generation of MINIDMP so I am unable to provide them.

zbook · Mar 20, 2022

Please see the posting instructions and run the V2 log collector.
Then upload the results into this thread.
For any problems uploading please use share links: one drive, drop box, or google drive.

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TylerJaacks · Mar 20, 2022

Here is the log files it is unlikely there would be any blue screen information in here because it was unable to complete the BSOD collection.

zbook · Mar 20, 2022

The information from the logs indicated that there are likely problems with a drive.

Please perform the following steps: (these currently require Ten Forums logon)

1) Run:

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

c) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

d) administrative command prompt:
WMIC PageFileSet create name="%SystemDrive%\\pagefile.sys"

Post images or share links of the commands with results.

shutdown /r

e) Run the V2 log collector after the reboot and upload results into the newest post

2) Run:
HD Tune: (free or trial version) (test all drives)

HD Tune website

HD Tune

www.hdtune.com

Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

3) Sea Tools for Windows

SeaTools | Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

How to use SeaTools for Windows | Seagate US

Tutorial for the use of SeaTools for Windows, explaining the most common features:

www.seagate.com

long generic test

4) These steps can run overnight:
a) HD Tune Full error scan
b) Sea Tools for Windows long generic test

TylerJaacks · Mar 21, 2022

I will be attaching the drive check outputs later once they are finished. The drives are really big so it will take a awhile.

TylerJaacks · Mar 21, 2022

Ok im trying to figure out how to upload the Event Logs cause it is to big to upload.

TylerJaacks · Mar 21, 2022

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1drv.ms

zbook · Mar 21, 2022

When available please post results for 1d and 1e.

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: B:
 Free Space: 4376.5 GB
Total Space: 7630.9 GB
File System: exFAT
      Model: Seagate Expansion Desk SCSI Disk Device

      Drive: C:
 Free Space: 93.3 GB
Total Space: 953.1 GB
File System: NTFS
      Model: Samsung SSD 970 EVO 1TB

      Drive: D:
 Free Space: 2215.0 GB
Total Space: 2764.0 GB
File System: NTFS
      Model: ST4000DM000-1F2168

      Drive: E:
 Free Space: 802.3 GB
Total Space: 1051.4 GB
File System: NTFS
      Model: ST4000DM000-1F2168

      Drive: G:
 Free Space: 1969.3 GB
Total Space: 9537.4 GB
File System: NTFS
      Model: ST10000VN0004-1ZD101

      Drive: V:
 Free Space: 617.2 GB
Total Space: 953.9 GB
File System: NTFS
      Model: Samsung SSD 870 EVO 1TB

Code:

AllocatedBaseSize=34816
CurrentUsage=40
Description=V:\pagefile.sys
InstallDate=20220319174255.944449-300
Name=V:\pagefile.sys
PeakUsage=49
Status=
TempPageFile=FALSE

TylerJaacks · Mar 22, 2022

What link is the V2 log collector?

zbook · Mar 22, 2022

The command was run using administrative PS instead of administrative CP.

Command Prompt:
WMIC PageFileSet create name="%SystemDrive%\\pagefile.sys"

PowerShell:
WMIC PageFileSet create name="$Env:HomeDrive\\pagefile.sys"

Please reboot after running the command.
Then post a new V2.

V2 log collector: BSOD - Posting Instructions

Type:
Win + r
sysdm.cpl
Click advanced tab
In the Performance section click settings
On the Performance Options window click the advanced tab
In the Virtual memory section click change
Post images of the Virtual memory window displaying the settings.

TylerJaacks · Mar 22, 2022

Here are the HD Pro Info

zbook · Mar 22, 2022

Rich (BB code):

Seagate Expansion Desk SCSI Disk Device:     Temperature



Samsung SSD 870 EVO 1TB:     Retired Block Count



ST4000DM000-1F2168:     Interface CRC Error Count

1) When available please

a) post results for post #10.
b) post images / share links for Sea Tools long generic tests

2) Download and install one of these temperature monitoring software:
Speccy: Download Speccy | Find your computer specs, free!
HWMonitor: HWMONITOR | Softwares | CPUID
Speedfan: SpeedFan - Access temperature sensor in your computer

3) Download and install: Hard Disk Sentinel (free or trial version)
Post images / share links for results on these tabs:
a) Overview
b) Temperature
c) SMART

4) Download and install: Samsung Magician

Samsung Magician Software Download | Samsung Semiconductor Global

Samsung Magician software is designed to help you manage your Samsung SSD with a simple, intuitive user interface. Download files & find supported models.

semiconductor.samsung.com

Post images for these results:

Samsung SSD 970 EVO 1TB
Samsung SSD 870 EVO 1TB

a) Drive details
b) Update software / firmware
c) Diagnostic scan > full scan
d) Performance benchmark
e) Over provisioning
f) Performance optimization

TylerJaacks · Mar 22, 2022

Here is SAMSUNG Magician and HD Sentinel

TylerJaacks · Mar 22, 2022

Here is HWiNFO64 results.

TylerJaacks · Mar 22, 2022

Virtual Memory and I will be running Seagate tool tonight

TylerJaacks · Mar 23, 2022

Log v2

zbook · Mar 23, 2022

For virtual memory please display the run of the administrative command prompt or PS command with results.

Then display a new image of the virtual memory window.

After posting the above images or share links make these manual changes:

(please make sure that these changes are not made until images are posted for the earlier command with results)

Make sure:

a) that there is a paging file on the windows drive C:

b) that the dot is in System managed size

c) that the box to Automatically manage paging file size for all drives is checked

Post a second set of images after the manual changes.

Please clean all computer vents and fans to improve temperature management.

Code:

Event[50212]
  Log Name: System
  Source: volmgr
  Date: 2022-03-20T20:27:07.0710000Z
  Event ID: 45
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TYLERJ-WIN11
  Description:
The system could not sucessfully load the crash dump driver.

Code:

Event[50213]
  Log Name: System
  Source: volmgr
  Date: 2022-03-20T20:27:07.0710000Z
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TYLERJ-WIN11
  Description:
Crash dump initialization failed!

Code:

Event[48230]
  Log Name: System
  Source: volmgr
  Date: 2022-03-20T14:56:34.2300000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TYLERJ-WIN11
  Description:
Dump file creation failed due to error during dump creation.

Code:

Event[32192]
  Log Name: System
  Source: stornvme
  Date: 2022-03-12T15:41:39.5680000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TYLERJ-WIN11
  Description:
The driver detected a controller error on \Device\RaidPort3.

Code:

Event[35625]
  Log Name: System
  Source: disk
  Date: 2022-03-14T21:03:52.9080000Z
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: TYLERJ-WIN11
  Description:
An error was detected on device \Device\Harddisk7\DR24 during a paging operation.

TylerJaacks · Mar 24, 2022

SeaTools

TylerJaacks · Mar 24, 2022

Virtual Memory

zbook · Mar 24, 2022

For the virtual memory image:
a) did the command work?
b) did you have to manually make changes?
c) when posting images make sure that C: is highlighted > please post a new image

What is the warranty status for each drive?

In general computer manufacturer's use the long generic or DST for warranty status.

The Samsung 970 has consistently failed the long generic test.

Contact Samsung or the vendor for warranty replacement.

Drives can be used until the terminal event however the end user may have slow read / write, hangs, freezes, unexpected shutdowns and restarts, BSOD, etc.

So for drives with important data it's best to have backup files or images and replace drives early for peace of mind.